Information
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Conducted on
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Prepared by
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Customer Name(s)
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Address
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Telephone (Home)
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Telephone (Mobile)
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Next of Kin
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Tenancy Type
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Property/Neighbourhood
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Are you settled in your new home?
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What do you think of your home?
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Notes/Comments
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What do you think of your neighbourhood?
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Notes/Comments
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Details of any repairs identified following sign up but not yet completed
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Are you able to use the following:
- Heating
- Stop Cock
- Fuse Box
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Do you know how to dispose of bulky waste?
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Tenancy
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Do you fully understand what type of tenancy you have and your rights and responsibilities in relation to your tenancy, your property and your visitors?
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Are your rent payments up to date?
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If applicable is your housing benefit in payment?
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Do you understand the process for recovering outstanding rent including possession proceedings?
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It is your responsibility to make sure rent is paid even if you are entitled to and/or claiming housing benefit. If you are experiencing difficulties you can contact your local account manager, citizens advice bureau or local welfare rights services.
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Have you arranged Home Contents insurance?
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Customer Involvement
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We are keen to involve customers in improving our services. Would you like further information on involvement opportunities?
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If yes, do you have any particular areas of interest?
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Neighbourhood Officer Comments
