Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Brief overview of business
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Outline brief business overview
PLANNING
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Do you have a long term planning process
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Do you have 12 month plans
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Do you review plans on a regular basis
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Does your day to day activity reflect your plans
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If you had structure to planning would that assist & if so how
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Do you have governance systems in place (BOD AB)
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Do Directors meet on a regular basis
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Are there regular management meetings
SALES & MARKETING
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Do you have a SM plan & what is an average sale
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Do you have a prospecting plan
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Do you measure SM activity
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Do you know who,your target market is
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Do you have an active referral process - what is the $ value of a lead
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Do you loose customers or fail to convert sales - if so what is the cost of that to you
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What is the biggest challenge in the SM area and how is that impacting on you
OPERATIONS
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Is everyone's role well defined & if not what issue does that cause
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Do you measure productivity
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Are you recovering all billable hours and if not what is that $cost to you
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Do you back cost / manage projects and if not what is that cost to you
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Do you have a process to capture variations & if not what is the $cost to you
FINANCE & ADMIN
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How accurate is GL
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Do you run monthly management reports
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Do you have cashflows / budgets
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Do you have a process to measure stock turns - can you reduce stock & if so now much $ would that save
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Do you have a process for AR
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Do you have a process for AP
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Could you ever fail to invoice & if so what would the $cost be
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Is there a clear separation of duties
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Do you know your key numbers, GP%, GP required etc
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Do you cost recover / disbursements etc
PROFITABILITY
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Is the company as profitable as it could be & if not why
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Do you know what activity generates the most profit for you
CHALLENGES
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If there was a major challenge what would it be and what's the $cost of that
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How is that challenge affecting the company
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People often know what to do but don't implement well - how well do you implement
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Who holds key people in business accountable
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What difference would it make if you could solve challenges above
OPPORTUNITY TO DRIVE MORE INCOME
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If you put processes in place what additional $ could you get into business - what difference would that make
FINAL QUESTIONS
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Questions for me
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If you were to start working with me when would you want to start
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My suggestion
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Next meeting date
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Key action steps to be completed - when