Information

  • Document No.

  • CWY-CID

  • Conducted on

  • Prepared by

Software Install

  • Games, MSN explorer, and messenger disabled under add/remove programs-windows features (WindowsXP only)

  • RMS installed including the scanned documents installer and XPS viewer-(if WindowsXP)

  • DVD and Roxio installed (for Dell or HP)

  • Offline files / sync disabled?

  • iTunes installed?

  • Adobe Reader, Java and Flash Player installed?

  • Updates for Adobe Reader, Flash Player, and Java disabled?

  • Bomgar installed and setup with user information in the rep console?

  • Microsoft office installed (make sure to choose full or complete install)?

  • Microsoft Office is activated and verified to make sure activation took?

  • If office 2003, is the 2007 compatibility pack installed?

Windows updates

  • Windows Essentials / windows live / bing bar and bing desktop updates hidden and not installed?

  • All other available Microsoft updates installed?

  • Automatic updates disabled and uncheck box to allow all users to install updates.

Once joined to domain

  • Audit current computer and compare software installs to ensure all software is reinstalled

  • Sophos antivirus installed?

  • Webcam and signature pad setup and tested (CID Sgt. and admin assistant only)

  • Any available DVR codecs installed, also VLC media player and DIVX?

  • Disable all forms of sleep/hibernate (if windowsXP this must be under every login).<br>

  • Kyocera TWAIN driver installed and configured to work with RMS?

  • User has standard user rights?

  • Desktop icons for word, excel, outlook, helpdesk, copied to all users desktop?

  • Current version of Quest Password Manager installed?

  • RMS tested?

  • User setup to print to network printers in their dept (local printers if they have one)?

  • Setup mapped network drives?

  • Email setup?

  • If thin client or SSD drive, uncheck offline exchange mode during manual setup (right below where you enter server)

  • Out and About installed and setup?

  • Milestone Camera software installed and server IP address entered, user logged in (to save settings)

  • Voice recorder installed and plugged into any front facing/side USB ports?<br>(Must be plugged into any USB port that is easily accessible by the detective-will prompt for admin rights)

  • Scan system into helpdesk - verify it scanned successfully

  • If new system, enter monitors, etc into helpdesk.

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