Did the Engineer call with an ETA
Was this in the morning or Night before visit
Did the engineer arrive within agreed ETA
Did the Engineer introduce himself and show his Name Badge
Uniform Worn - Was it Clean and Tidy
Did the Engineer confirm the job details with you
Did the Engineer show you the work that was going to be carried out
Did the Engineer show you completed work
Did the engineer discuss the Fault History with you
Has the fault now been rectified
Did the Engineer carry out a physical check on the dish
Was an eyebolt used?
Dish and Cable Installed to best practises
Were any necessary escalations made
Cable entry hole sealed and brick burst plate used
Demonstration completed to your satisfaction
RCU programmed to work the customer TV
Did engineer leave a Seg30 Card or Sticker ?
On Demand. Was on demand connected ?
Any customer issues outstanding
Site left clean and tidy