Precinct Properties - KPI Audits

KPI 1 - Management Supervision <br>Contractor complies with Manager/Precinct direction within directed time frame.

KPI 2 - Service and Delivery<br>Services are carried out in accordance with maintenance plan/scope/service levels provided during the RFP. <br>Cleaning Service Levels measured via monthly site audits using IAuditor. A score >99 in two consecutive months will constitute a failure of this KPI and financial penalties may be imposed. <br><br>

KPI 3 - Contractor and Subcontractor Behaviour and Coordination<br>Abide by house rules and actively coordinate subcontractors

KPI - 4 Urgent Service requests<br>Response to urgent requests for service carried out within the dictated time frame

KPI 5 - OH&S<br>Contractor is to ensure all risks are identified and the relevant person notified. In all instances they must be isolated, minimised or eliminated before works can commence. All incidents must be communicated to Precinct with 4 hours

KPI 6 - Administration<br>All statutory compliance requirements, invoicing, log books, MSDS, service reports etc. to be submitted or present on site where necessary

KPI 7 - Customer Satisfaction<br>No reported incidents of customer complaints or dissatisfaction (Precinct and/or their clients)

KPI 8 - Service Outage<br>No unscheduled removal from service of any item or equipment deemed critical for client business continuity without prior notification and approval from Precinct i.e. Lifts, chillers, or generators removed from service.