Information
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Unit
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Station/hub
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Duty Shift
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Conducted on
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Prepared by
Checklist
Sections Completed
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Check list handling
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A - Briefing Check List
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B - Duty Check List
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C - VIP/CIP Handling Check List
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Quality assurance
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D - PSA (People and Process)
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E - Drop Zone First Class (Premises)
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F - Sky Priority SCP 1-2 (Premises)
- YES
- NO
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G - Arrival Lounge (Premises)
- YES
- NO
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H - Meeting
- YES
- NO
Section A - Briefing Check List Has it been done in accordance to the list below?
Briefing Preparation
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Check Particular Book (VIP/CIP Update, Special Handling Request, Irregularities Handling)
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Update information from Email, Whatsapp, etc
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Check for Flight Booking Position (more attention to First Class and Business Class)
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Check update information from PIN, HIN and RIN
Briefing (Max. 30 minutes)
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Opening pray
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Morning Greetings
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Update for today's handling (based on particular and email)
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Update new regulations (PIN, HIN, RIN)
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Daily Handling Evaluation
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Total staff and performance report
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Working equipment support (Hotline, HT, desk phone, system, etc)
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Sharing season
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Question and answer
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Closing pray and Garuda's greeting
Section B - Duty Check List Has it been done in accordance to the list below?
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Check particular book
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Update and do a coordination with unit concern for update information (Email, Whatsapp, etc)
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Invoice verification <br>Limo, lounge, staff, fast track, etc
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Input Update data on particular book
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Check BOS report for updating First Class check list and VIP/CIP
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Please indicate all flight files that have been checked, indicating any abnormalities (include flt#, date, reg and route):
Section C - VIP/CIP Handling Check List Has it been done in accordance to the list below?
Reservations Check
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Check VIP/CIP Reservation
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Check Flight detail information <br>- Aircraft Registration <br>- Booking Position<br>- VIP/CIP on board
Assign Passengers Service Assistant (PSA)
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Plotting PSA for assiting VIP/CIP<br>
Reserve VIP Room at GA LOUNGE
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Confirm VIP Room at GA LOUNGE to Lounge MoD (Manager on Duty )
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Check TV conditions
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Trash Bin conditions
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Furniture conditions <br>- clean and tidy
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Scent of the VIP Room
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Reading Material<br>- update and tidy
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Lamp and plant conditions
Make a coordination with Contact Person
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Arrival time at airport
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Total group
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Seat arrangement
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Car detail<br>- type of car<br>- colors <br>- police no
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Driver detail<br>- name<br>- phone no
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Special Request
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Boarding preference (late or early boarding)
Coordination with CGKKIGA (Pre Flight)
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Boarding gate preparation
Coordination with Premium Check In Spv
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Print out boarding pass<br>(The latest update)
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Prepare baggage tag
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Baggage photographs
Coordination with CGKKOGA (Operation)
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Schedule update (on time or delay)
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Seat/cabin serviceability
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Aircraft Parking Stand
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Update info to ramp and crew
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Special request (meal, boarding preference, etc)
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ULD no and Loading Positions (for VIP/CIP baggage)
Coordination with CGKKAGA (Aviation Security)
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Update total baggage and tag no
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Assisting baggage from check in counter to aircraft (vv)
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Set up car parking stand for pick up service
Coordination with third party
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Noted to CIQ and Aviation Security (AP2)
Coordination with CGKBOS (Back Office Staff)
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Pre Information to outstation by sending an email<br>- seat occupied <br>- VIP/CIP Group<br>- Baggage tag<br>- Baggage photograph<br>- ULD No<br>- Loading position<br>- Special request <br>- others information
Section - D Passengers Service Assistance (People and Process)
People Is the employee meets 100% of the standard performance ?
Appearance
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Hair style
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Make up
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Uniform
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Body care (hand and body scent)
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Using standard name tag and Sky Team Pin
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Ideal Body weight (Height - 110)<br>Height:<br>
Knowledge and skill
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Technical and product knowledge
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Communication in English
Process Is the process being run 100% according to standard ?
Greeting - opening
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Use GA's greeting
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Smile and eyes contact
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Greeting (Good morning, afternoon, evening, etc)
Assist (how to interact with customers)
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Asking for ticket and Garuda Miles
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Profiling pax and documents
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Welcoming First Class, business Class and Platinum Members to premium check in and inviting to sit at Premium check in
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Asking for seat preference and other request
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Accepting or giving the flight documents to pax with both hand
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Saying pax name while communicating
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Pointed something politely (using open hand)
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Ask permission while leaving or coming back to passengers
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Do confirmation to pax about flight information (flight no, seat no, boarding time, gate, lounge, etc)
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Accompanied passengers to fast track and lounge (departure)
Closing
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Thank to pax by using their name
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On stand up position while greeting to pax
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GA's greeting
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Smile and eyes contact
Overall attitude and gestures
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Responsive
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Friendly and polite (expressions, communication and body language)
Section E - Drop Zone First Class (Premises) Do the following premises is 100% clean, tidy and functional ?
Working area
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Garuda Indonesia Signage
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Garuda Indonesia First Class Signage
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Counter desk
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Counter floor
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Counter lamp
Section F - Sky Priority SCP 1-2 (Premises) Do the following premises is 100% clean, tidy and functional ?
Working area
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SkyPriority Signage
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Red Carpet
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Staff chair
Section G - Arrival Lounge (Premises) Do the following premises is 100% clean, tidy and functional ?
Lounge Area and Facilities
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Internet facility
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Gardening and Florist
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Reading Material
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Lighting
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Air Conditioner
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Sofa
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Desk
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Reception desk
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FIDS
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Watch
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Trash bin
Food crockery
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Drinking equipment
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Eating equipment
Toilet Facilities
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Toilet equipment (soap, tissue, towel)
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Air freshener
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Trash bin
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Shower
Section H - Meeting
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Location of meeting:
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Select date
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Attendees; Name, Company & Position:
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Agenda or Reason for Meeting:
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Items Discussed:
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Follow Up / Action Points (include responsible person and date action required):
Airport Station Checklist Complete
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