Produce Department Checklist

• Zone Manager's Checklist

• Fort Sam Houston Commissary

• Conducted on

  Date

• Prepared by

Retail Area

• Is the Produce Department visually appealing with clean, uncluttered and attractive displays?

  Very satisfied

  Met

  Not met

  N/A

• Is the produce price comparison board clean and legible, reflect current pricing, and contain a minimum of five items including one fruit, one vegetable, one seasonal item, and two store specific items?

  Very satisfied

  Met

  Not met

  N/A

• Is proper signage current, attractive, and displayed for all items including Country of Origin (COOL) and at least one Manager's Special sign?

  Very satisfied

  Met

  Not met

  N/A

• Is the department set to display the proper amount of product based on season, demographics, quality, price, weather and availability?

  Very satisfied

  Met

  Not met

  N/A

• Is there an attractive selection of plants/flowers and are they displayed outdoors (if applicable)?

  Very satisfied

  Met

  Not met

  N/A

• Is there an attractive selection of organic products?

  Very satisfied

  Met

  Not met

  N/A

• Are non-slip rugs utilized, clean and in good condition?

  Very satisfied

  Met

  Not met

  N/A

• Is the customer service bell operational?

  Very satisfied

  Met

  Not met

  N/A

• Is overhead and equipment lighting clean, functional and free of debris?

  Very satisfied

  Met

  Not met

  N/A

• Are produce bag stands full and clean?

  Very satisfied

  Met

  Not met

  N/A

• Does the department have a never out/core items listing and accessible to employees?

  Very satisfied

  Met

  Not met

  N/A

• Comments

Cooler

• Do all cases have a date of delivery on all product?

  Very satisfied

  Met

  Not met

  N/A

• Comments

Accountability

• Was quarterly inventory conducted by SD or SA IAW SO 16-02? Annotate SD/SA name and date quarterly when inventory was conducted?

  Very satisfied

  Met

  Not met

  N/A

• Review monthly inventory to sales ratio IAW 16-04? Is the department in tolerance?

  Very satisfied

  Met

  Not met

  N/A

• If out of tolerance: Are mid-month inventories being conducted IAW SO 16-03?

  Very satisfied

  Met

  Not met

  N/A

• Comments

• Are the back up storage areas, to include dry, chill, and frozen, properly rotated, clean and organized?

  Very satisfied

  Met

  Not met

  N/A

• Is the rack/warehouse shelving clean and in good condition?

  Very satisfied

  Met

  Not met

  N/A

• Is/are the back door(s) secured when not in use?

  Very satisfied

  Met

  Not met

  N/A

• Do any of the MHE keys have left keys left in the ignition and are they clean and maintained?

  Very satisfied

  Met

  Not met

  N/A

• Is any excess equipment noted?

  Very satisfied

  Met

  Not met

  N/A

• Is the baler operational and does it have appropriate age restriction signage and a list of authorized users?

  Very satisfied

  Met

  Not met

  N/A

• Are the records being stored in accordance with NARA standards; secure area, 55-70 Fahrenheit, sprinkler system?

  Very satisfied

  Met

  Not met

  N/A

• Comments

• Are employees interacting with customers, using the 5-10 Rule, to ensure the highest levels of customer service and routinely using three core phrases; 1) Good morning/afternoon/evening, did you find everything you were looking for?, 2) is there anything I can help you with?, 3) my pleasure.

  Very satisfied

  Met

  Not met

  N/A

• Is the Customer Service Ambassador program implemented and visible in employee actions and/or interactions? Are red label ribbons visible?

  Very satisfied

  Met

  Not met

  N/A

• Are the employees aware of and utilizing job aids?

  Very satisfied

  Met

  Not met

  N/A

• Are employees aware of and utilizing Communities of Practice (CoP), ask 10% of employees?

  Very satisfied

  Met

  Not met

  N/A

• Is cross merchandising being utilized, items fully stocked and priced?

  Very satisfied

  Met

  Not met

  N/A

• Is the back dock clean and organized?

  Very satisfied

  Met

  Not met

  N/A

• Are vehicle chocks available and in use?

  Very satisfied

  Met

  Not met

  N/A

• Are all eyewash stations operational, fully accessible, and tested weekly?

  Very satisfied

  Met

  Not met

  N/A

• Are employees wearing appropriate attire to include smocks, name tags, and proper Personnel Protective Equipment (PPE) ?

  Very satisfied

  Met

  Not met

  N/A

• Comments

Approvals

• Prepared By:

  Sign