Project fresh eyes

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Approach .

• Does the website include offers and event dates and are they all current.

  Yes

  No

  N/A

• Are the opening times and directions available

  Yes

  No

  N/A

• Did the point of contact have a good telephone etiquette

  Yes

  No

  N/A

• Was directional signage upon arrival clear and easy to understand.

  Yes

  No

  N/A

• Where standards from the car park to the entrance high. E.g rubbish,signage,navigation,

  Yes

  No

  N/A

• Are all posters clean and current e.g in date.

  Safe

  At Risk

  N/A

• Was the speaker greeting in a professional way.

  Yes

  No

  N/A

• Did the speaker confirm location and who you were speaking to.

  Yes

  No

  N/A

• Could the speaker answer your questions or advise you who to contact who could.

  Yes

  No

  N/A

Customer service

• We're the staff clean and presentable

  Yes

  No

  N/A

• Where you welcomed correctly.

  Yes

  No

  N/A

• Where you given correct information to your question.

  Yes

  No

  N/A

• Where you given information on promotions and vip schemes.

  Yes

  No

  N/A

• Where store guides available

  Yes

  No

  N/A

• Where kids cars clean,maintained ,scooter,wheel chairs.

  Yes

  No

  N/A

Toilets

• Are the toilets clean.

  Yes

  No

  N/A

• Are the floors and walls clean

  Yes

  No

  N/A

• Have the bins been emptied so their not overflowing?

  Yes

  No

  N/A

Stores

On the mall.

• Are the windows clean inside and out.

  Yes

  No

  N/A

• All posters must be in good condition and wrinkle free

  Yes

  No

  N/A

• No hand written signage

  Yes

  No

  N/A

• No closing down signage in window

  Yes

  No

  N/A

• Are entrance mat clean and in correct position.

  Yes

  No

  N/A

• Is the music at an appropriate level.

  Yes

  No

  N/A

• Is the temp at appropriate level.

  Yes

  No

  N/A

External cleanliness

• Are the pavements free of rubbish and leaves

  Yes

  No

  N/A

• Are cleaners visible on the mall.

  Yes

  No

  N/A

• Are all cleaning staff smart and presentable

  Yes

  No

  N/A

• Are table maps and poster frames free of dust and scuff marks.

  Yes

  No

  N/A

• Are rubbish bins and ash trays over flowing.

  Yes

  No

  N/A

• Do all cleaning staff and maintenance have basic knowledge of the centre.

  Yes

  No

  N/A

• Has cleaning equipment been left untended.

  Yes

  No

  N/A

Environmental safety

• Are security present on the mall to provide reassurance.

  Yes

  No

  N/A

• Are all officers looking smart and presentable

  Yes

  No

  N/A

• If tradesmen are in the centre have they signed in with security and are they displaying correct health and safety work practice.

  Yes

  No

  N/A

Food court

• Are tables clean and tidy.

  Yes

  No

  N/A

• Are spill and food waste been cleaned off floor

  Yes

  No

  N/A

• Are bins been emptied so they are not over flowing.

  Yes

  No

  N/A

• Are staff visible on food court.

  Yes

  No

  N/A

Landscaping

• Is the grass area cut and kept tidy.

  Yes

  No

  N/A

• Are trees and plants kept in a healthy condition.

  Yes

  No

  N/A

• Are the areas litter free

  Yes

  No

  N/A

• Is stone work and paths clean of dirt

  Yes

  No

  N/A