Information
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Client / Site
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Conducted on
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Reference Standards
Exterior
Exterior & Walkup
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Parking lot neat & clean, free from hazards (potholes, lighting issues, etc.). Plowing/landscaping in good condition.
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Sidewalks clean from spills, trash, safety concerns, etc. and properly cleared of snow/ice.
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Exterior neon, signage & building lighting in good condition/operation?
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Exterior poster Cases lit, clean and in good repair?
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Exterior poster Merchandising is in-line with marketing principles - blocking, top-grossing, attractive etc.
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Front Door and Store Front Glass Clean
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Box office ledges free of dust. No spiderwebs around box office/entrances.
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Compactor Area clean, free from clutter and doors/lids closed?
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POS to Kiosk Operational & Clean
Exterior Observations
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Lobby
Lobby
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Posters appropriately merchandised and poster cases clean
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Lobby lighting & neon all functional?
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Unlimited table eye catching and appropriately placed as an interrupter. Manicured and presented well.
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3 Sided Marketing Display stocked, clean and following marketing plan-o-gram?
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Lobby clean and neat - all surfaces and ledges are dust free
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Candy Racks and Retail impulse units stocked - Full, Faced and Fresh. All product pulled fwd.
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Popcorn Neon/Lighting is turned on for all poppers during business hours.
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All Soda Tower Lights are on and working.
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Candy cases are full. No mirror visible behind the candy. Candy is rotated to prevent fading.
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Front face of concession stand (guest facing side is wiped down and clean? Lip under countertop is free from gum and stickiness?
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Concession menu boards are all on and working correctly?
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Kiosks, Lobby TVs and Registers are all working or reported.
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Music available and appropriate in the lobby?
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The guest eye-line is only showcasing what we sell. Chemicals, boxes, radios, etc. should not be visible sitting unattended on counters.
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Games and game room/area clean and tidy?
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All games working? If not, are they properly signed as "Out of Order" with service ticket opened?
Lobby Janitorial
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Lobby floor properly cleaned/mopped/vacuumed.
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Trash cans emptied, cleaned with liners installed?
Lobby Observations
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Retail
Concession Stand
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Popcorn kettles, warmers, glass and filters are clean.
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Popper is pulled out daily with floor and walls cleaned.
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Popper hood is clean.
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Cabinet under poppers are clean and free from spills, debris, dust buildup.
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Popper Safety Quick Script is posted inside cabinet door.
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Cheese Machine Clean including the feet. Cheese Label is visible on review.
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Hot dog bun warmer is clean and buns properly dated.
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Hatco Food Warmers stocked with hot food product for sale during operating hours?
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Nacho Warmers clean, full and well merchandised?
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Hot dog grill/roller have hot dog(s) cooking during operating hours?
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Tops of back counter equipment clean? Counters clean under and behind equipement?
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Icee machines clean and functioning properly?
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Menu Boards clean
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Ovens Appopriately Maintained and clean
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Equipment all functional or reported for service
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Surfaces, cabinets, countertops and walls clean
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Floors, kickplate/base cove clean.
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Concession vents and ceiling is clean / free of dust
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POS and cash drawers are clean and free of dust - being completed daily at minimum.
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Soda towers disassembled nightly with interior cleaned.
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Drain area under soda towers clean, no leaks, free from fruit flies.
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Concession is appropriately stocked
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SPP Goals and Results posted/communicated?
Concession Stand Observations
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Kitchen
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Concession and Kitchen area are organized. Everything has a place and storage is in appropriate areas.
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Three Compartment Sink Process being followed
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Ice Machine clean and monthly cleaning in compliance. Ice Machine Tubes are clear. Ledges dusted daily.
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Soda Nozzles, Small wares, Dishes, Cooking Trays etc. are in good condition, cleaned, and stored appropriately.
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Refrigerators & freezers functioning properly, in good repair and gaskets clean?
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Refrigerated and frozen food is properly stored with labels that include accurate shelf life dating? No expired product found?
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Soda BIB racks clean? Hoses free from stickiness?
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Chemicals properly stored away from food and properly labeled?
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Sanitizer being used properly and ph tested? Test strips available and opened?
Kitchen Observations
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Hallways
Hallways
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Carpets clean and free from debris, spills?
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Carpets and tile in good condition and free from safety hazards.
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Trash cans clean, liners in place, and emptied appropriately.
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Hallway Poster Cases properly sniped, lit and poster selection appropriate?
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Auditorium mini-marquee lit / Data Display or Deel displays functional?
Hallway Janitorial
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Hallways vacuumed properly.
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Trash cans clean, emptied with liners properly replaced.
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Ceramic tile mopped and clean.
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Water fountains clean.
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Benches (if available) in good condition and clean?
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Auditorium doors, handles and glass clean?
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Auditoriums
Auditoriums
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Auditoriums being cleaned appropriately by staff during intermissions
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Auditorium masking and side panels/curtains are free of dust and debris.
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Emergency exit doors open properly and secure on their own?
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Emergency exit door thresholds clean of dirt, debris, weeds, etc?
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Exit door hardware wiped down?
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Evidence of auditorium checks
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All ceiling tiles securely in place.
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Ceiling vents clean.
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High dusting of speakers and wall panels/soundfold completed.
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Seats and armrests functional and in good condition/free from safety hazards?
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Are broken seats appropriately marked "Out of Order?"
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All handrails are secure and in good repair.
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Exit signs illuminated and in good repair.
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Emergency lighting functional, clean and evidence of monthly testing.
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Fire extinguishers compliant, tagged and evidence of monthly inspection.
Presentation Quality & Comfort
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Picture and sound quality of high quality in all auditoriums.
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Screens free from damage or other issues impacting picture quality.
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Temperature/humidity is comfortable. HVAC systems functioning and programmed correctly.
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Auditoriums free from any odors or external noise pollution.
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Auditorium free from any light bleed (from projection port or emergency exit doors.)
Auditorium Janitorial
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Walls, banisters, fixtures wiped down/vacuumed free from dust and dirt.
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Aisle light covers are dust free and dusted daily.
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Auditorium bullnose is clean.
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Cup holders, seats and under seats are being cleaned.
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Auditorium floors clean under seats, in front of screens.
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Auditorium carpets and stairs vacuumed, including carpeted corners.
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Trash emptied, liners replaced, trash cans and trash cabinets clean.
Auditorium Observations
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Restroom
Restrooms
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Free of poor odor - smells clean
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Safe and free of spills.
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All sinks, toilets, urinals working or reported and marked for service. Only Jani Wrap is to be used for Urinals.
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All Vents and returns are dust free.
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Evidence of staff restroom checks being completed.
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All lights are lit and of same type (daylight brightness).
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Area free from graffiti and vandalism?
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Area free of any pest activity (drain flies, etc.)
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"Employees must wash hands" signage displayed?
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Hand dryers all functional?
Restroom Janitorial
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All fixtures and surfaces appropriately clean
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Bottoms of urinals and toilets clean.
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Walls clean behind and under counters and hand dryers.
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Partitions clean with top edges and support bars wiped down.
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All Restroom walls are clean.
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Soap, toilet paper, seat liners appropriately stocked?
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Sanitary napkin dispensers are cleaned inside and out.
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Trash cans are emptied and clean inside and out.
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Floor drains are clean and evidence of water being poured down regularly.
Observations
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Stock and Storage rooms
Storage
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Stock Rooms neat, clean and organized
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Appropriate Stock on Hand
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Open boxes have flaps removed or contents placed in plastic storage bins?
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FIFO policy posted in all stock rooms?
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All stock dated per policy and rotated per FIFO Posting?
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All items 6 inches from floor and 18 inches from cieling
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Retail dating procedures being followed. Receiving Labels in use, Shelf Life Labels being used correctly, and no expired product present in the building.
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Ladders Secured and in good condition
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Freezers / refrigerators in functioning properly, in good repair & clean.
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Refrigerated and frozen food is properly stored with labels that include accurate shelf life dating? No expired product found?
Storage Room Observations
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Janitor's Closet
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Janitor's Closet clean, organized and free of personal belongings?
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The 3 color mop charts are posted and system being adhered to?
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Trash cans and dust bins are clean and no trash being stored?
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All chemicals are in correct containers and SDS Sheets available?
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Proper levels of janitorial stock is on hand?
Janitor's Closet Observations
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Staff
Staff
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Staffing in line with business levels?
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Staff in proper uniform and compliant with Dress Code? Shirts tucked in, nametags, proper pants, non-slip and all-black shoes?
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Employees working productively between guests (cleaning, stocking, etc.)
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Quality of Guest Service observed (5-10 rule followed, prompt service of waiting guests, etc.)
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Leading with Unlimited observed?
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Upselling/Suggestive Selling In Place? Charity donations being asked for?
Staff Shout-Outs to Note
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Staff Observations
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Break Room
Break Room
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Break room clean, comfortable and organized
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Communication board is present - emphasizing positive messaging and appreciation.
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Refrigerator and microwave are clean inside. Food is not left overnight.
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Tables, chairs, couch, etc. wiped down at the end of the night. Trash is emptied.
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Appropriate snacks available for employees?
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Personal care kits available and well stocked?
BOH Observations
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Booth
Booth
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Projection Booth Organized, Neat and Tidy
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Projectors Clean - Projection booth cleaning system is in place including minimum bi-weekly detail cleaning
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Port Glasses and Lenses are clean.
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PPE is available and clearly labeled with approved signage.
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Projection cleaning kits are readily available.
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Floors are swept, mopped or vacuumed regularly.
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Proper microfiber dust mop available for use and clean?
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Hard drives shipped back promptly?
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Projectors all operating correctly and free from error messages. Any issues reported via TSNOC Service Tickets and followed up on.
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All xenon lamps in use within warranty hours.
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Appropriate number of spare xenon lamps on hand.
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Xenon lamps properly labeled with green inspection labels.
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Spare projector filters on hand.
BOH Observations
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Maintenance
Maint Issues
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Maintenance Observations
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Systems & Processes
Systems
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Registers appropriately spread out
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Correct amount of cash tills in use
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Leadership present coaching employees
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Daily Leadership and Cast Checklists being used
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Evidence of staff communication via email or communication board
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R&R Data reviewed with appropriate action planning
Observations
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Manager's Office / Cash Offices
Manager's Office
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Office neat, clean & free from clutter?
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Clean desk policy in place?
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Proper filing systems in place? (Employee files, Daily Paperwork, BOR)
Cash Office
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All cash secured in safe?
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Safe locked and dial spun (not on day lock.)
Paperwork
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BOR evaluation
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Refund Evaluation
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Swap Evaluation
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Override Evaluation
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Daily Cash Paperwork - deposit tear strips and weekly courior pick up
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Random Till and Till Variance Check
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Readmit Log Evaluation
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Daily Inspection Evaluation
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New Hire Paperwork Evaluation
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Inventory Packet and Health Check evaluation
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Time Adjustment & Manual Edit Evaluation
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