Title Page
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Choose Club from List Below:
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Conducted on
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Prepared by
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Location
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Club Name
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Document No.
BRAND STANDARDS
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Check that staff are not chewing gum, on mobiles or eating whilst on duty?
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Are all staff (including PT's) wearing a name badge, the correct uniform and neatly presented?
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Are staff members eating and drinking in the designated areas ie non member facing
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Are the clocks throughout the club show the correct time? In 24 hour format?
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Is the member lounge area clean, welcoming and free of staff lounging around?
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Did the team great everyone by name and make them feel welcome? Or if busy did they acknowledge the member by eye contact?
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Did the team acknowledge all members when they left? Or if busy did they acknowledge the member by eye contact?
MARKETING
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Is the current core campaign poster in the A frame
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Are all notices around the club laminated and in 'Calibri' font?
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Is the club free of third party advertising that is not approved by VMO?
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Are all digital timetables operational?
24/7
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Look at 5 members. Do they have 24/7 induction paperwork uploaded? is it signed and uploaded? Uploaded documents must include T&C signed (2 pages), pre exercise questionnaire (1 page) risk waiver (1 page)
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Speak to team members and ask them the process of inducting members. Is it correct?
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Is the 24/7 Checklist completed daily, signed and stored?
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Is the Emergency Response Station stocked with all the required forms
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When the club becomes unstaffed at the end of the day, are Reception/MSRS's checking that all members in the club have 24/7 access and been inducted?
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Is the 'Club Closed' sign in the Emergency Information station?
CLEANLINESS
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Are external areas (car park/entrance) clean?
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Is the Reception counter tidy, clear of clutter and aesthetically pleasing?
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Is the retail area neatly displayed and free of dust?
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Are the drink fridges neatly displayed, well stocked, clean and without staff food in them?
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Is Play Zone clean and tidy? Are toys cleaned regularly?
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Are the GX studio floors and podiums clean? Glass and mirrors clean? Equipment stacked neatly?
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Is the gym floor clean? Is equipment stored correctly? Glass and mirrors clean? No unused equipment left on the floor? WOW wipes stocked and operational?
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Is the cardio equipment clean? Free of dust? Cleaning stations stocked and operational?
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Are the toilets clean and working? Rubbish removed from the ground around the toilets? Are all toilets flushed?
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Are the showers clean and working? Free of mould and body grease? Drains clean? Exhaust fans cleaned?
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Is the vanity in the change room clean? Has it been wiped down?
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In the male and female changerooms are the lockers closed when not in use? Check 10 lockers. Do they have a wooden hanger and are free from rubbish? is the changeroom floor clean and free of dust, hair and dirt?
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In the changeroom are the hairdryer filters free of dust and excessive hair build up? are the operational?
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Are all irons operational? Are the ironing board covers in good condition? Does the timer work?
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In the changerooms are all of the soap/shampoo/conditioner dispensers, toilet roll holders and hand towel dispensers fully stocked and operational?
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Are the sauna and steam room(s) operational and are they clean?
Hypoxi
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Check notes from 1-1 meetings with CM that its being done ( this document encompasses stats, KPIs, Kronos, rosters)
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Check Daily Studio checklist is being done
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Check staff are in correct uniform
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Marketing collateral to be current
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Studio to be tidy, machines clean and suits and skirts in good condition
MAINTENANCE
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Check 5 pieces of cardio equipment - are they in good working order?
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Complete treadmill auto stop test on 2 treadmills. Does it work? (start treadmill and let it run without standing on it. Does it turn off after 30 seconds?)
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Check 3 pieces of FGT based equipment. Is it in good working order? (including swiss balls, medicine balls, foam rollers and mats) Are they stored appropriately?
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Are the water stations clean? Is the sink grate clean?
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Check 5 bikes in the cycle studio. Is it in good working order? Is there a spin bike maintenance log in place?
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Is the air conditioning working in all sections of the club? Is it cooling the air adequately?
HEALTH & SAFETY
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Does the defib work? Are the pads and battery in date? and checked daily? (NB: Check Daily focus Walk through sure ensure completion)
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Are all of the first aid kits in club sufficiently stocked?
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Ask staff what the process is when a casual member comes into the club. What forms are completed? is the process correct?
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Are the WAS and Contractor Management Folder being used ?
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Are all floor areas free of slip and trip hazards?
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Plant Rooms are clean and tidy, and chemicals stored correctly
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Are the necessary pool and spa checks being completed on a daily basis?
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Are pool walk areas slip/trip hazard free and appropriate slip resistant matting in place where appropriate?
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Are all emergency exits marked and lights working?
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Fire Hose Reel/Hydrant cupboards clear of other items/Equipment and clean.
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Are Daily Focus walks completed, actions identified and completed
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Are the electrical cupboards locked and is the room/floor free of clutter (and not being used for storage)?
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Is the com's room locked and is the room/floor free of clutter (and not being used for storage)?
SIGN OFF
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Please provide your name and signature:
