BRAND STANDARDS

  • Check that staff are not chewing gum, on mobiles or eating whilst on duty?

  • Are all staff (including PT's) wearing a name badge, the correct uniform and neatly presented?

  • Are staff members eating and drinking in the designated areas ie non member facing

  • Are the clocks throughout the club show the correct time? In 24 hour format?

  • Is the member lounge area clean, welcoming and free of staff lounging around?

  • Did the team great everyone by name and make them feel welcome? Or if busy did they acknowledge the member by eye contact?

  • Did the team acknowledge all members when they left? Or if busy did they acknowledge the member by eye contact?

MARKETING

  • Is the current core campaign poster in the A frame

  • Are all notices around the club laminated and in 'Calibri' font?

  • Is the club free of third party advertising that is not approved by VMO?

  • Are all digital timetables operational?

24/7

  • Look at 5 members. Do they have 24/7 induction paperwork uploaded? is it signed and uploaded? Uploaded documents must include T&C signed (2 pages), pre exercise questionnaire (1 page) risk waiver (1 page)

  • Speak to team members and ask them the process of inducting members. Is it correct?

  • Is the 24/7 Checklist completed daily, signed and stored?

  • Is the Emergency Response Station stocked with all the required forms

  • When the club becomes unstaffed at the end of the day, are Reception/MSRS's checking that all members in the club have 24/7 access and been inducted?

  • Is the 'Club Closed' sign in the Emergency Information station?

CLEANLINESS

  • Are external areas (car park/entrance) clean?

  • Is the Reception counter tidy, clear of clutter and aesthetically pleasing?

  • Is the retail area neatly displayed and free of dust?

  • Are the drink fridges neatly displayed, well stocked, clean and without staff food in them?

  • Is Play Zone clean and tidy? Are toys cleaned regularly?

  • Are the GX studio floors and podiums clean? Glass and mirrors clean? Equipment stacked neatly?

  • Is the gym floor clean? Is equipment stored correctly? Glass and mirrors clean? No unused equipment left on the floor? WOW wipes stocked and operational?

  • Is the cardio equipment clean? Free of dust? Cleaning stations stocked and operational?

  • Are the toilets clean and working? Rubbish removed from the ground around the toilets? Are all toilets flushed?

  • Are the showers clean and working? Free of mould and body grease? Drains clean? Exhaust fans cleaned?

  • Is the vanity in the change room clean? Has it been wiped down?

  • In the male and female changerooms are the lockers closed when not in use? Check 10 lockers. Do they have a wooden hanger and are free from rubbish? is the changeroom floor clean and free of dust, hair and dirt?

  • In the changeroom are the hairdryer filters free of dust and excessive hair build up? are the operational?

  • Are all irons operational? Are the ironing board covers in good condition? Does the timer work?

  • In the changerooms are all of the soap/shampoo/conditioner dispensers, toilet roll holders and hand towel dispensers fully stocked and operational?

  • Are the sauna and steam room(s) operational and are they clean?

Hypoxi

  • Check notes from 1-1 meetings with CM that its being done ( this document encompasses stats, KPIs, Kronos, rosters)

  • Check Daily Studio checklist is being done

  • Check staff are in correct uniform

  • Marketing collateral to be current

  • Studio to be tidy, machines clean and suits and skirts in good condition

MAINTENANCE

  • Check 5 pieces of cardio equipment - are they in good working order?

  • Complete treadmill auto stop test on 2 treadmills. Does it work? (start treadmill and let it run without standing on it. Does it turn off after 30 seconds?)

  • Check 3 pieces of FGT based equipment. Is it in good working order? (including swiss balls, medicine balls, foam rollers and mats) Are they stored appropriately?

  • Are the water stations clean? Is the sink grate clean?

  • Check 5 bikes in the cycle studio. Is it in good working order? Is there a spin bike maintenance log in place?

  • Is the air conditioning working in all sections of the club? Is it cooling the air adequately?

HEALTH & SAFETY

  • Does the defib work? Are the pads and battery in date? and checked daily? (NB: Check Daily focus Walk through sure ensure completion)

  • Are all of the first aid kits in club sufficiently stocked?

  • Ask staff what the process is when a casual member comes into the club. What forms are completed? is the process correct?

  • Are the WAS and Contractor Management Folder being used ?

  • Are all floor areas free of slip and trip hazards?

  • Plant Rooms are clean and tidy, and chemicals stored correctly

  • Are the necessary pool and spa checks being completed on a daily basis?

  • Are pool walk areas slip/trip hazard free and appropriate slip resistant matting in place where appropriate?

  • Are all emergency exits marked and lights working?

  • Fire Hose Reel/Hydrant cupboards clear of other items/Equipment and clean.

  • Are Daily Focus walks completed, actions identified and completed

  • Are the electrical cupboards locked and is the room/floor free of clutter (and not being used for storage)?

  • Is the com's room locked and is the room/floor free of clutter (and not being used for storage)?

SIGN OFF

  • Please provide your name and signature:

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