Audit

BRAND STANDARDS

Check that staff are not chewing gum, on mobiles or eating whilst on duty?

Are all staff (including PT's) wearing a name badge, the correct uniform and neatly presented?

Are staff members eating and drinking in the designated areas ie non member facing

Are the clocks throughout the club show the correct time? In 24 hour format?

Is the member lounge area clean, welcoming and free of staff lounging around?

Did the team great everyone by name and make them feel welcome? Or if busy did they acknowledge the member by eye contact?

Did the team acknowledge all members when they left? Or if busy did they acknowledge the member by eye contact?

MARKETING

Is the current core campaign poster in the A frame

Are all notices around the club laminated and in 'Calibri' font?

Is the club free of third party advertising that is not approved by VMO?

Are all digital timetables operational?

24/7

Look at 5 members. Do they have 24/7 induction paperwork uploaded? is it signed and uploaded? Uploaded documents must include T&C signed (2 pages), pre exercise questionnaire (1 page) risk waiver (1 page)

Speak to team members and ask them the process of inducting members. Is it correct?

Is the 24/7 Checklist completed daily, signed and stored?

Is the Emergency Response Station stocked with all the required forms

When the club becomes unstaffed at the end of the day, are Reception/MSRS's checking that all members in the club have 24/7 access and been inducted?

Is the 'Club Closed' sign in the Emergency Information station?

CLEANLINESS

Are external areas (car park/entrance) clean?

Is the Reception counter tidy, clear of clutter and aesthetically pleasing?

Is the retail area neatly displayed and free of dust?

Are the drink fridges neatly displayed, well stocked, clean and without staff food in them?

Is Play Zone clean and tidy? Are toys cleaned regularly?

Are the GX studio floors and podiums clean? Glass and mirrors clean? Equipment stacked neatly?

Is the gym floor clean? Is equipment stored correctly? Glass and mirrors clean? No unused equipment left on the floor? WOW wipes stocked and operational?

Is the cardio equipment clean? Free of dust? Cleaning stations stocked and operational?

Are the toilets clean and working? Rubbish removed from the ground around the toilets? Are all toilets flushed?

Are the showers clean and working? Free of mould and body grease? Drains clean? Exhaust fans cleaned?

Is the vanity in the change room clean? Has it been wiped down?

In the male and female changerooms are the lockers closed when not in use? Check 10 lockers. Do they have a wooden hanger and are free from rubbish? is the changeroom floor clean and free of dust, hair and dirt?

In the changeroom are the hairdryer filters free of dust and excessive hair build up? are the operational?

Are all irons operational? Are the ironing board covers in good condition? Does the timer work?

In the changerooms are all of the soap/shampoo/conditioner dispensers, toilet roll holders and hand towel dispensers fully stocked and operational?

Are the sauna and steam room(s) operational and are they clean?

Hypoxi

Check notes from 1-1 meetings with CM that its being done ( this document encompasses stats, KPIs, Kronos, rosters)

Check Daily Studio checklist is being done

Check staff are in correct uniform

Marketing collateral to be current

Studio to be tidy, machines clean and suits and skirts in good condition

MAINTENANCE

Check 5 pieces of cardio equipment - are they in good working order?

Complete treadmill auto stop test on 2 treadmills. Does it work? (start treadmill and let it run without standing on it. Does it turn off after 30 seconds?)

Check 3 pieces of FGT based equipment. Is it in good working order? (including swiss balls, medicine balls, foam rollers and mats) Are they stored appropriately?

Are the water stations clean? Is the sink grate clean?

Check 5 bikes in the cycle studio. Is it in good working order? Is there a spin bike maintenance log in place?

Is the air conditioning working in all sections of the club? Is it cooling the air adequately?

HEALTH & SAFETY

Does the defib work? Are the pads and battery in date? and checked daily? (NB: Check Daily focus Walk through sure ensure completion)

Are all of the first aid kits in club sufficiently stocked?

Ask staff what the process is when a casual member comes into the club. What forms are completed? is the process correct?

Are the WAS and Contractor Management Folder being used ?

Are all floor areas free of slip and trip hazards?

Plant Rooms are clean and tidy, and chemicals stored correctly

Are the necessary pool and spa checks being completed on a daily basis?

Are pool walk areas slip/trip hazard free and appropriate slip resistant matting in place where appropriate?

Are all emergency exits marked and lights working?

Fire Hose Reel/Hydrant cupboards clear of other items/Equipment and clean.

Are Daily Focus walks completed, actions identified and completed

Are the electrical cupboards locked and is the room/floor free of clutter (and not being used for storage)?

Is the com's room locked and is the room/floor free of clutter (and not being used for storage)?

SIGN OFF
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Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.