PS BDM Dealer Visit - Service Department

• Dealership Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Presentation

• Workshop cleanliness and layout

  Yes

  No

  N/A

• Facility's back of house condition (lunchroom, tool room, oil rooms etc)

  Yes

  No

  N/A

• Agreed actions

  Yes

  No

  N/A

Current Performance vs Targets

• Labour Sales vs Target

  Yes

  No

  N/A

• Hours available reviewed

  Yes

  No

  N/A

• Agreed actions

  Yes

  No

  N/A

WIP & Open RO Reports Reviewed

• Open RO count total

• Agreed actions

  Yes

  No

  N/A

Customer Complaints

• Agreed actions

  Yes

  No

  N/A

Pre Delivery Status

• Current outstanding issues

  Yes

  No

  N/A

Training

• Manufactures Training Schedule Reviewed

  Yes

  No

  N/A

• Current training plans / professional training and development centre

  Yes

  No

  N/A

• Current Internal Training Topics

  Yes

  No

  N/A

• Agreed actions

  Yes

  No

  N/A

Service Marketing

• Marketing plan discussed and action agreed

  Yes

  No

  N/A

• Agreed actions

  Yes

  No

  N/A

HR Update / Issues

• Yes

  No

  N/A

General Discussion

• What's Happening ....?.

• Agreed actions

  Yes

  No

  N/A

• Dealer Principal Comitment

  Sign