Title Page

  • Document No.

  • Conducted on

  • Prepared by

  • Location
  • Personnel

  • Is the pos correct for the time of day?

  • Is the coffee station clean and fully stocked?

  • Is the overall first impression of the pub good?

  • Is the front bar clean, tidy and dry?

  • Is the back bar clean and tidy

  • Are staff focused on speed of service?

  • Were you served within two minutes of being at the bar?

  • Did your i-order arrive within five minutes of placing it?

  • Are the tables clear and correctly set up

  • Was your I ordered delivered on a tray complete with receipt

  • How long did your order take to arrive

  • Was your first drunk served to spec

  • Was your second drink served to spec

  • Is the duty manager foh

  • Were all managers in correct uniform

  • Were all staff in correct uniform

  • Are the toilets signed and clean

  • Is the kitchen card present and upto date

  • Are all dmlbs complete and upto date

  • Are the beer gardens tidy and neat

  • Is the general front of house standards acceptable

  • Is the shift well set up and organised

  • Are all fire exits clear

  • Is about ruddles and doombar on sale

  • What are the current sales at the time of call

  • Feedback from this call

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