Title Page
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Document No.
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Conducted on
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Prepared by
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Location
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Personnel
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Is the pos correct for the time of day?
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Is the coffee station clean and fully stocked?
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Is the overall first impression of the pub good?
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Is the front bar clean, tidy and dry?
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Is the back bar clean and tidy
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Are staff focused on speed of service?
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Were you served within two minutes of being at the bar?
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Did your i-order arrive within five minutes of placing it?
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Are the tables clear and correctly set up
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Was your I ordered delivered on a tray complete with receipt
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How long did your order take to arrive
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Was your first drunk served to spec
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Was your second drink served to spec
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Is the duty manager foh
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Were all managers in correct uniform
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Were all staff in correct uniform
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Are the toilets signed and clean
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Is the kitchen card present and upto date
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Are all dmlbs complete and upto date
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Are the beer gardens tidy and neat
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Is the general front of house standards acceptable
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Is the shift well set up and organised
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Are all fire exits clear
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Is about ruddles and doombar on sale
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What are the current sales at the time of call
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Feedback from this call