In House Manager CQSMA

Is outside clean, tidy and free from litter

Is all POS correct for the time of day and in line with MAP

What is the level of trade on today's visit

If busy reward recovery points

did the pub look tidy and to an acceptable standard for the time of day and level of trade

Is the bar clean, tidy and fully set up

Is the coffee station clean, tidy and fully set up.

Are staff on shift focused on speed of service

Were you acknowledged within 30 seconds and served within two minutes

Is the app station fully set up and ready for service

Did your I-order arrive within five minutes

Was your I-order delivered on a tray complete with receipt

Are guest ales correct on the app

Was your first drink served to spec

Was your second drink served to spec

Was the Duty manager FOH

Were all managers in correct uniform and complete with pager body cam and radio

were the staff in correct uniform and all clean shaven

are all toilets clean and signed off

is the kitchen card present and up to date

Are standards in the kitchen acceptable and are the team compliant with Sop's and CAYG

Is the batter an flour day dotted with times on

Is the dough day dotted with the correct time

Are all DMLB's complete and up to date

If hot hold is in use, are timers on

Are all hand wash procedures in place

Is the shift set up well and organised. (This includes Ale sheet, PSB, kitchen jobs sheet and Day planner)

are all fire exits clear

Is all recycling being done to SOP

is there the correct amount of ale on sale and do all pumps have clips and back labels on

Did the food arrive within 10 minutes

Was the first meal to spec and at a good temperature

Was the second meal to spec and at a good temperature

Did you receive a checkback

Any critical failings on shift that could impact the business or reputation of the pub

Does the DM know the forecast for the day

Are the hours on shift being managed against the current sales and level of trade