Information
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Visit Number
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Engineer Tech Code
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Conducted on
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Location
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Results of Router speed check - in current position (include screenshot)
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Results of Router speed check - direct into test socket. (include screenshot)
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Did you find a difference in speed?
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Were you able to rectify the problem? Please add some free text describing how you fixed it.
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What was the customers reaction?
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Did you replace Microfilters, if so how many?
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Did this improve the speed?
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Did you replace the Router with a Sky Hub?
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Did this improve the speed?
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Did you replace any internal phone cabling?
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Did this improve the speed?
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Did you run the Assia application on this job?
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What were the results of the Assia evaluation?
General
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What time band was required for the Visit?
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Did you carry out any Customer education?
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New My Sky intro
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On Demand demo
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Sky Go Demo
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What Router did the customer have before the visit?
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Did the customer have On Demand before the visit?
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Did the customer use Sky Go before the visit?
