Information
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Store Name
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Store No.
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Completed By: Steve Neal
Leading a happy team, including inspiring great performance.
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Have all colleagues attended a leading a happy team session ?
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Does the Service Manager have a clear plan of how to deliver excellent service at the front end ? Ie. what has been done differently since the Making Moments Matter sessions ?
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Are service checks being completed on all colleagues, and are these being tracked ?
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Have all colleagues who have received amber / red grades, had follow up reviews booked in ?
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Is the Smile Wall displayed in a prominent position and up to date with recent pictures ?
Customer viewpoint
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Has the store got an active and visual plan to address under performing areas within the viewpoint, and have the results improved ?
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Does the store hold a daily service huddle to talk about current issues, involving cashiers ?
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Do the self service colleagues welcome and engage customers ?
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Do the colleagues on the shop floor understand what work we are doing to improve service and what part they play? Ie. do they welcome customers ?
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Does the store deliver IDQ and open up the required no. of tills when needed ?
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Has the store delivered green on the community measure ?
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Has the store held its quarterly Tesco family meeting, and are they actively working on the next steps?
Clubcard Fuel Save
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Were all colleagues briefed on Clubcard Fuel Save ?
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Do the front end colleagues engage our customers about clubcard fuel save, and highlight the savings to them ? Is the Customer viewpoint measure green ?
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Is POS being displayed to the What Good Looks Like standard ?
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Is the Store Manager using the Clubcard Fuel Save reports to improve clubcard penetration ?
Love Every Module "Space and Stock in the Right Place"
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Is the stores space accuracy below the 2% target, and the shop floor accurately reflects the floor plan ?
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Do the warehouse standards reflect WGLL ?
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Does the Store have. Sustainability plan for Stock Reduction ?
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Does the Grocery clearance space reflect what good looks like ?
Winning with Shrink
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Have all Checkout colleagues attended the 30 minute session, lead by the Store Manager, and seen the latest DVD ?
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Have all Line Managers completed the Winning with Shrink workbooks ?
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Did the store achieve a green result on the day of its modern stocktake ?
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Did the store achieve a green stock integrity audit and a green bakery audit ?
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Are the winning with Shrink Store Manager checks being completed weekly ?
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Are the Total stock loss meetings happening every week and does the store review the shrink dashboard weekly ?
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Has the store achieved a result of more than 85% on its latest Lockdown audit ?
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Has the store got a Lockdown plan that is visible for all colleagues to see ?
Achieving and maintaining your Ideal Base Contracted Hours.
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Has the store achieved it's ideal base contracted hours ?
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If not, has the Store got a plan in place that clearly demonstrates significant progress has been made since week 1 ?
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Does the Store track contracted hours by dept., by week, and is this plan on display in the Managers office ?
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Is the ideal schedule tool updated each period to reflect any HR / ETHAF changes ?
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Is the store using the EBCS weekly to plan resource, and reviewing the heat maps, moving hours around, before agreeing any overtime ?
Building Better Bakeries
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Is there evidence of a Bakery trade plan and has the sales of the Bakery improved since the last quarter ?
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Has the store got a focus on the 'Great 8' ? ( white split tin 800g, wholemeal tin 800g, tiger loaves, doughnuts, crusty white rolls, soft white rolls, crusty white bloomer 400g, crusty white baguette 400g. )
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Is the quality on display in the bakery excellent?
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Is the Bakery delivering its waste and shrinkage budgets ?
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Has the Store Manager completed the profit review meeting, and has the profit improved in Q2 ?
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Is the bakery dashboard and weekly bakery checklist up, in use, and up to date ?
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Has the Store delivered green on its Bakery MTL audit ?
Produce Revolution
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Have all relevant managers and colleagues attended the produce academies ?
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Is there a difference in the dept., with regards to standards, service and sales ? Eg. Tastings and conversations being held with customers.
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Is the standard of produce excellent, and no quality issues on display ? Has the store scored green on the Customer Viewpoint measure ?
Store Workload Planner / Workplan
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Do the Managers use the workload planner document to plan and review store activities, and does the Store review the Change plan at the weekly JTPM ?
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Does the Store achieve over 90% Workplan completed on time ?
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Has the store arrivals Board been used to track deliveries ?
Food Hygiene Ratings
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Is the food hygiene rating displayed in a prominent place as per WGLL ?
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Has the mini audit been completed and actions been agreed to achieve a rating of 5 ?
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Is the Store conducting a weekly review going forward, to ensure it is always ready for an inspection ?
Our agreement and partnership with USDAW.
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Have all Managers and colleagues been briefed on the new partnership agreement ?
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Have all Managers completed the training on the partnership agreement ? Ie. workbooks and e-learning.
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Is the forum active in store, represented by fully trained reps. ?
General Questions
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Does the store manager have a weekly 121 with the better service manager?
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Does the the store have a live trade plan for all areas?
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Does the store have a congestion plan on display, and are all locations correctly stickered on the sales floor ?
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Has the Store Manager signed of the Q2 change brochures ?
