Title Page

  • Store Number

  • Store name

  • Conducted on

  • Prepared by

Store Engagement

  • Have all colleagues been trained on lockdown?

  • All colleagues have seen the Usual suspect/Stop &Think DVD and discussed lockdown with the lockdown champion and Training record cards signed off.

  • Have colleagues completed the Click & Learn Modules on Stock control, Modern Stock take and Shrink & Security (Role Specific i.e SM/DM/TL/Stock controller).

  • Training record card(TRC) are signed and the status on Click & Learn show is Green
    a) Modern stock take Bronze & Silver
    b) Managing Stock & Availablility (All Modules)

  • Is the weekly shrinkage meeting being completed?

  • Weekly meeting should be completed with relevant next steps recorded on the loss Prevention Dashboard

  • Have all security guards attended the great guarding training? (where applicable)

  • Speak to the guard about their training e.g Awareness of security 6 , red route and involved in weekly shrink meeting.

  • Does the store have a trained cash admin assistant?

  • Check the training record cards of the admin assistant

  • Does the store have a trained stock control assistant?

  • Check the training record card of the Stock Controller

  • Security refresher training (Part of legal 2) has been completed.

  • All colleagues should have completed the last security refresher training and training record cards signed off

  • Can colleagues and management team describe their worst shrinkage areas?

  • Store team should be able to describe the stores worst shrinkage areas

  • Periodic Guarding KPI completed

  • store has completed periodic guarding KPI and this reflects the actual guarding quality in store

  • Does the store have minimum of 2 colleagues trained on news & Mags process ?

  • Check training record reflects this and store has a copy of the news & mags colleague guide

Shrink Folder

  • Has the store got a live Deep Dive plan & that has been reviewed by the area manager

  • The most recent Deep dive plan has been built within 2 weeks of being released and displayed to cover all relevant threats in the particular store. There is also a review and signature every 5/6 weeks by the Area Manager.

  • ACAYG reports have been reviewed weekly

  • Evidence of ACAYG has been actioned, filed for a minimum of 4 weeks and there is a dedicated area to clear

  • Have products on the SRM reports been recounted daily and any discrepancies corrected?

  • All differences +/- £10 to be counted and reason coded as to mismatch. Both shop floor and warehouse to have been counted

  • Are the security 6 checks being completed on a daily basis?

  • All red lights should have an appropriate next step [and not carried over for a number of days] and score reflects on the day of audit. AM checks must take place before 12.00

  • Does the shrink folder contain a minimum of 12 weeks DSS ins/outs? And DSS check list reviewed and signed by SM

  • Visually check there are 12 reports signed off by SM using the right template (V1.4) with relevant next steps for Red

  • Have there been any auto-confirmed deliveries in the past 4 weeks for electronically received deliveries?

  • Check the timing of deliveries, any auto-confirming deliveries must be changed by store ordering direct, late deliveries where necessary

  • Have there been any auto-confirmed deliveries in the past 4 weeks for direct deliveries that were issued a TRN? (Ie: Arla, Warburtons etc…)

  • Check the timing of deliveries, any auto-confirming deliveries must be changed by store ordering direct, late deliveries where necessary

  • Has there been a news and mags entry each week on the DSS?

  • Visually check that there is a entry for the each relevant supplier

  • Coffee machine / staff room transfers actioned accodingly?

  • Check the DSS outs report, these must have been confirmed.Costa Daily and coffee nation regular. Colleague room a minimum of twice a week

  • Are the store MST stock control routines dashboard compliant?

  • Check the last 4 weeks stock wheel / MST stock routines for compliance (print off 4 weeks of MST stock routines report)

  • Is the store compliant on all News and Mags KPI's? and next steps in place

  • Check current News and Mags compliance reports (4 weekly average 90% compliance) store must have completed a full fixture scan.

Cash Management

  • Is the store manager carrying out their daily and weekly check of the Finalisation Report? <br> <br>

  • The key sections should be signed and annotated for any discrepencies, in SM absence annotations must be done by buddy S.M or OSM

  • Are all till shorts/over of £10 and above recorded and next stepped? <br> <br>

  • Visally check the Cashier Trend Analysis Form (RP2K225) is completed - should be no more than 2 days in arrears

  • CLOSED LOOP CASH STORES - are resets being done on every main bank till at the end of each day? <br> <br>

  • Check the SMART Cash EJ for 'reset' and check there is one showing for all main bank tills across the last 7 days

  • Is the store manager carrying out a review of all voids? <br> <br>

  • A daily list of voids to be printed and reviewed by the store manager. Consistent voids by a particular colleague, high value and any suspicious voids need to be investigated, printed and attached to the report.

  • Is the store manager carrying out a review of all refunds? <br> <br>

  • All refunds must have the "product description slip" attached to the tender report. Any suspicious activity needs to have a next step

  • Is there evidence of interviews taking place following till discrepancies? (RP2K224) <br> <br>

  • These must be completed within 2 weeks, signed with next steps for any identified issues

  • Are self service routines being completed outside of peak times? <br> <br>

  • Check the day (for compliance) and time of the fast lane reports, and CCTV for completion.

  • Does self service contain less than £1000 in notes in each dispenser and in the acceptor? (Only check dispensers in closed loop cash stores) <br> <br>

  • Check values in each dispenser and acceptor do no exceed £1000.

  • Are all cash routines carried out under dual control and under cctv observation? <br> <br>

  • Visually check CCTV for pickup/cash routines - use drop sheet/cash office journal for relevant times

  • Have all users of the cash management system signed the password usage policy? <br> <br>

  • Check the management team and admin assistants personnel files for this. Accounts are not shared between colleagues.

  • Is the 'CMS Users Report' correct and only shows those who are employed in the shop? <br> <br>

  • Ask the duty manager to show you the latest CMS Users Report and only current colleagues are showing. Buddy S.M should be removed when no longer needed (ie: after S.M returns)

  • Are cash pick ups being posted within 20 minutes. <br> <br>

  • Cash pick ups must be posted within 20 minutes to reduce the threat of cash loss

  • CLOSED LOOP CASH STORES - are all tills, including self service emptied and banked at every G4S collection? <br> <br>

  • Search the 'banking preparation' for the last 2 G4S collections in the Cash Office EJ. Check all tills are showing for every collection

  • Are scratchcards held in the dispenser counted every night? <br> <br>

  • Check the last 7 daily Finalisation Reports and confirm there is a value showing on the 'physical closing stock' line of the Lottery Report section. Zero Physical counts for scratchcards must have relevant next steps.

  • Is the cash safe locked <br>

  • The safe should be locked when not in use and combination kept secure

Security

  • Are a minimum of 2 staff searches being carried out by each manager/Shift leader each week? Including visitors, cleaners and at weekends <br>

  • Visually check the log book for completion. Store Manager & shift Leaders to have completed searches randomly across the week, The more searches that can be done reduces internal threats.

  • Are all visitors being signed in and out? <br> <br>

  • This to include tesco colleagues who have visited the store. Cross "time out" for any visitors who have not written a time on exit.

  • Are mirrors in the correct locations and are able to be seen from the till area or the front of the shop? <br> <br>

  • Visually check mirror locations on the shop floor, security guards should be checking these daily to ensure they are being used to their full potential

  • Is the CCTV for the store fully working, covers all high risk areas and store. Does the monitor above the till show 4 cctv camera views? leadership team know how to use the CCTV & record? <br> <br>

  • Check that all camera's can be seen on the monitor in the office. Camera's should cover health and beauty department, BWS, meat as a minimum. The monitor should show a 4 split screen including the camera that covers meat and health and beauty,Not the back areas or the cash office

  • Safe Guard system PA's in use & tested weekly <br> <br>

  • Person running the shift, security guard and cashier should be wearing them & tested weekly

  • Is the tobacco delivery checked in Line by Line by 2 people under cctv,dual controlled and transported using black box?<br> <br>

  • Check CCTV to watch the process around this delivery ,ensure 2 people are entering the tobacco safe at all times.

  • Is there Tobacco stored securely? <br> <br>

  • Tobacco must be stored in the safe, not left on the floor waiting to be replenished, and safe must be locked when not in use.

  • Is the cash office door locked at all times even when occupied? <br> <br>

  • Check CCTV at random times to view this

  • Are keys and alarm fobs controlled? <br> <br>

  • Check management keys, how many keys are on their bunches and is the key control book being used to signed in and out keys

  • Security Incidents are recorded <br> <br>

  • Check all security incidents are recorded through the incident reporting system

Sales Floor

  • Are all corporate lines security tagged on the shop floor? <br> <br>

  • All corporate lines to be tagged close to the barcode and coffee not to be tagged on the lids

  • Chewing Gum unit secure <br> <br>

  • Ensure the units are locked and secure

  • Are perspex risers used on high theft areas, H&B, Confectionary, Coffee <br> <br>

  • Perspex risers should be used to help prevent large scale theft of products

  • Is there Security POS on display? <br> <br>

  • Security POS should be on display on high value and high theft areas. 1 per mod

  • Kiosk door secure <br> <br>

  • Can you gain unrestricted access to the kiosk area, combination must not be "1234"

  • EAS gates and checkout deactivation unit works <br> <br>

  • Daily checks to be carried out to ensure EAS gates and checkout deactivation units are working and provide full door coverage

  • Department Key Entry is reviewed weekly and a plan in place to reduce usage <br> <br>

  • Dash board/ Store report to be reviewed weekly and evidence of plan in place to reduce usage

  • Is stock displayed on or next to the self service tills? <br> <br>

  • Stock should not be displayed by or on the self service tills as this could lead to theft.

  • Are self service PLUs up to date? <br> <br>

  • A weekly check should be completed to ensure all PLUS are current and up to date

  • Is the cashier visually checking the weight variation alarms from self service? <br> <br>

  • Watch the till area to ensure the cashier doesn't just tap the monitor to authorise the alarm

  • Are all colleagues carrying a printed barcode for self service? <br> <br>

  • Ask a minimum of 2 colleagues

Back Areas

  • Are all high value products on locked cages? <br> <br>

  • Visualy check the BWS cages. Ensure these stay locked at all times when they are not being worked

  • Is the cleaners cupboard checked weekly for concealment of stock? <br> <br>

  • Visually check the cupboard is clear of any stock. This check should be completed weekly by the store manager and evidenced in the log book. Any findings should be removed and the cleaning manager contacted

  • Is the bakery area, colleague room & cash office clear of stock? <br> <br>

  • No stock should be stored in the bakery area, check under any work surfaces for any stock

  • Is the click and collect cage secured and parcels kept securely inside? <br> <br>

  • Visually check the cage. Check there is a log sheet to ensure the seal has not been tampered with. This must have been used consistently. Parcels to be secured A.S.A.P

  • Is the store compliant on Click and Collect report? <br> <br>

  • Store is Green on weekly Click & Collect KPI's (Sharepoint) and no lost at store being used

  • Are all yard areas, RSU and consumable cages clear of any equipment that could allow concealment of stock? <br> <br>

  • All equipment should be in cages. Move these cages to ensure that there is no stock

  • Is there evidence of Overstock Investigation being completed? <br> <br>

  • All full cases of stock should have a yellow OSI on it indicating it has been investigated.

  • Are odds and discontinued lines controlled? <br> <br>

  • All odds must be neatly in green trays with details recorded on the side, is there a plan to clear discontinued lines

  • Is the door guard alarmed and the key locked away in the key cupboard?Are all fire doors sealed, and seal number matches number on seal sheet? <br> <br>

  • All fire doors have seals on them and the numbers are recorded on a seal sheet attached to the door

  • Is the smoke cloak/DNA box working? <br>

  • Check the smoke cloak box, is the green light on and keys removed

  • Are lockers available for colleague and visitors use and keys left in lockers end of each shift & inspected by the SM on a weekly basis. <br> <br>

  • Visually check that lockers are able to lock properly and not damaged. Visually check all lockers are clear from stock and evidence of checks being carried out.

  • Do all staff facilities (toilet/staff room) transfers have a sticker over the barcode? <br> <br>

  • This sticker should be signed and dated by the person who completed the process.

  • Do all colleague purchases have a reciept with them? <br> <br>

  • Check both the cupboard and the fridge for products that have been purchased

Waste Management

  • Is there any evidence of Reduced to Clear items being put to one side & evidence of grazing? <br> <br>

  • Check the warehouse and the chiller to see if there is evidence of grazing

  • Is there a designated area for Emergency Product Withdrawls? <br> <br>

  • Check all areas of the warehouse and chiller for a relevant area, this should not have any waste or stock on it

  • Is there any evidence of waste being allowed to build up? <br> <br>

  • Check the chiller that there is no waste build up. [All waste should be cleared a minimum of twice daily] should not contain excess stock from previous days (check dates on stock)

  • Are all waste bins locked? <br> <br>

  • Visually check all external waste bins. Ensure any recycling bin are also locked, No food waste to be in there

  • Is all waste bagged in the correct rubbish bags and print sheet attached? Then put in the designated locked cage <br> <br>

  • Visually check the waste & cage. There should be no loose waste in the cage. The cage should be locked

  • Has the waste print checked & signed filed for two weeks <br> <br>

  • Evidence of reports being signed by the SM or Shift Leader before disposal

  • Loose waste is recorded regularly including Banana & Avocado.<br>

  • Review SBO for the last 14 days for banana waste - 054739758 & Avocado waste 074472024

  • News and Mags waste has been recorded weekly <br> <br>

  • Check evidence that waste has been recorded in the last 4 weeks

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