Information

  • Store Name

  • Store No.

  • Completed By: Steve Neal

Building our teams to lead on Service, including inspiring great performance.

  • Has the Store Manager delivered the Service Leadership day to his team ?

  • Have the respective managers completed the relevant e-learning ?

  • Have the new performance packs been launched to the relevant colleagues in store, and do they understand them ?

  • Have all the produce colleagues and front end colleagues been reviewed against the new packs, and have clear PDPs in place ?

Customer viewpoint

  • Has the store got an active and visual plan to address under performing areas within the viewpoint, and have the results improved ?

  • Does the store hold a daily service huddle to talk about current issues?

  • Do the front end colleagues engage our customers about the price promise receipts when they are produced from the till?

  • Do the self service colleagues engage customers ?

  • Do the colleagues on the shop floor understand what work we are doing to improve service and what part they play?

  • Does the store deliver IDQ and open up the required no. of tills when needed ?

  • Is the standard of produce excellent, and no quality issues on display ?

Making Moments Matter

  • Has the store held its quarterly Tesco family meeting, and are they actively working on the next steps?

  • Has every Line Manager recruited customers as part of their own family, and have they got evidence of engaging with them ?

  • Have all colleagues attended a Making Moments Matter Merry Xmas session ?

  • Have all relevant colleagues attended a CSD / Click and Collect Making Moments and seen the DVD ?

  • Have all colleagues received training on clubcard and our refund policy ? Check 5 training records at random.

  • Has the Store Manager completed a TWIST on the Customer Service Desk ?

  • Is the Customer Service Desk area clean and clutter free, as per the new ways of working ?

  • Is the Smile Wall displayed in a prominent position and is there a colleague recipe competition on display in the colleague room ?

Ideal Schedule Change

  • Have all colleagues attended a briefing and completed availability forms ?

  • Have all identified colleagues moved their hours as required ?

  • Is the ideal schedule tool updated each period to reflect any HR / ETHAF changes ?

  • Is the store using the EBCS weekly to plan resource, and reviewing the heat maps before agreeing any recruitment ?

Better Availability

  • Has the frozen food relaunch been completed and does the dept. standards reflect what good looks like ?<br><br><br>

  • Has the store completed the finest relaunch, and do all sections reflect what good looks like as per the brochure ?

  • Has the Store launched the seasonal Customer favourites ?

  • Has the week 31-34 warehouse event been completed ?

  • Is there clear evidence that the Store is completing Overstock Investigations, including fresh foods ?

  • Is the department PI on fresh at the correct level?

  • Is the stores space accuracy 100%, and the shop floor accurately reflects the floor plan ?

Modern Stock Take and Lockdown

  • Did the store achieve a green result on the day of its modern stocktake ?

  • Did the store achieve a green stock integrity audit and a green bakery audit ?

  • Does the store achieve its percentage of low lines counted on the scheduled areas and unscheduled areas ?

  • Has the store achieved a result of more than 85% on its latest Lockdown audit ?

  • Has the store got a Lockdown plan that is visible for all colleagues to see ?

  • Does the store review the shrink dashboard weekly ?

Better General Merchandise

  • Have all relevant colleagues been upskilled on Click and Collect routines ?

  • Has the store delivered on the 'missed promise' parcels target of 4% ?

  • Are the GM back rooms and shop floor set up as per 'what good looks like' ?

  • Has the LFL on Hardware increased ?

Building Better Bakeries

  • Is there evidence of a Bakery trade plan and has the sales of the Bakery improved since the last quarter ?

  • Is the bakery to plan, and the merch plans available on request?

  • Has the store got a focus on the 'Great 8' ? ( white split tin 800g, wholemeal tin 800g, tiger loaves, doughnuts, crusty white rolls, soft white rolls, crusty white bloomer 400g, crusty white baguette 400g. )

  • Is the quality on display in the bakery excellent?

  • Have the Bakery team completed the latest training ?

  • Has the Store Manager completed the profit review meeting, and has the profit improved in Q3 ?

  • Is the bakery dashboard up and in use?

  • Is the weekly bakery checklist in use?

General Questions

  • Does the store have a stand alone better service manager, and their time is spent on that role?

  • Does the store manager have a weekly 121 with the better service manager?

  • Does the store have an active brown paper for the business plan, and this gets reviewed at the weekly JTPM ?

  • Does the the store have a live trade plan for all areas?

  • Does the store have a congestion plan on display, and are all locations correctly stickered on the sales floor ?

  • Did the store complete the equipment returns amnesty ? Ie. is there very little equipment being stored in the back areas ?

  • Has the store completed all training and routines for Christmas meat per-ordering, if applicable, and is all POS displayed with adequate staffing levels ?

  • Have the Waste Analysis Reports (WAR) been received and actioned ?

  • Have the Direct Delivery Improvements been implemented and all relevant colleagues trained correctly ?

  • Is the Gift Card fixture full, clean and has 100% availability, as per the relaunch ?

  • Has the store completed the employment compliance activity ?

  • Has the Store Manager signed of. The period 7, 8 and 9 change brochures ?

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