Q3 Business Plan Healthcheck

Information

Building our teams to lead on Service, including inspiring great performance.

Has the Store Manager delivered the Service Leadership day to his team ?
Have the respective managers completed the relevant e-learning ?
Have the new performance packs been launched to the relevant colleagues in store, and do they understand them ?
Have all the produce colleagues and front end colleagues been reviewed against the new packs, and have clear PDPs in place ?

Has the store got an active and visual plan to address under performing areas within the viewpoint, and have the results improved ?
Does the store hold a daily service huddle to talk about current issues?
Do the front end colleagues engage our customers about the price promise receipts when they are produced from the till?
Do the self service colleagues engage customers ?
Do the colleagues on the shop floor understand what work we are doing to improve service and what part they play?
Does the store deliver IDQ and open up the required no. of tills when needed ?
Is the standard of produce excellent, and no quality issues on display ?

Has the store held its quarterly Tesco family meeting, and are they actively working on the next steps?
Has every Line Manager recruited customers as part of their own family, and have they got evidence of engaging with them ?
Have all colleagues attended a Making Moments Matter Merry Xmas session ?
Have all relevant colleagues attended a CSD / Click and Collect Making Moments and seen the DVD ?
Have all colleagues received training on clubcard and our refund policy ? Check 5 training records at random.
Has the Store Manager completed a TWIST on the Customer Service Desk ?
Is the Customer Service Desk area clean and clutter free, as per the new ways of working ?
Is the Smile Wall displayed in a prominent position and is there a colleague recipe competition on display in the colleague room ?

Have all colleagues attended a briefing and completed availability forms ?
Have all identified colleagues moved their hours as required ?
Is the ideal schedule tool updated each period to reflect any HR / ETHAF changes ?
Is the store using the EBCS weekly to plan resource, and reviewing the heat maps before agreeing any recruitment ?

Has the frozen food relaunch been completed and does the dept. standards reflect what good looks like ?<br><br><br>
Has the store completed the finest relaunch, and do all sections reflect what good looks like as per the brochure ?
Has the Store launched the seasonal Customer favourites ?
Has the week 31-34 warehouse event been completed ?
Is there clear evidence that the Store is completing Overstock Investigations, including fresh foods ?
Is the department PI on fresh at the correct level?
Is the stores space accuracy 100%, and the shop floor accurately reflects the floor plan ?

Did the store achieve a green result on the day of its modern stocktake ?
Did the store achieve a green stock integrity audit and a green bakery audit ?
Does the store achieve its percentage of low lines counted on the scheduled areas and unscheduled areas ?
Has the store achieved a result of more than 85% on its latest Lockdown audit ?
Has the store got a Lockdown plan that is visible for all colleagues to see ?
Does the store review the shrink dashboard weekly ?

Is there evidence of a Bakery trade plan and has the sales of the Bakery improved since the last quarter ?
Is the bakery to plan, and the merch plans available on request?
Has the store got a focus on the 'Great 8' ? ( white split tin 800g, wholemeal tin 800g, tiger loaves, doughnuts, crusty white rolls, soft white rolls, crusty white bloomer 400g, crusty white baguette 400g. )
Is the quality on display in the bakery excellent?
Have the Bakery team completed the latest training ?
Has the Store Manager completed the profit review meeting, and has the profit improved in Q3 ?
Is the bakery dashboard up and in use?
Is the weekly bakery checklist in use?

Does the store have a stand alone better service manager, and their time is spent on that role?
Does the store manager have a weekly 121 with the better service manager?
Does the store have an active brown paper for the business plan, and this gets reviewed at the weekly JTPM ?
Does the the store have a live trade plan for all areas?
Does the store have a congestion plan on display, and are all locations correctly stickered on the sales floor ?
Did the store complete the equipment returns amnesty ? Ie. is there very little equipment being stored in the back areas ?
Has the store completed all training and routines for Christmas meat per-ordering, if applicable, and is all POS displayed with adequate staffing levels ?
Have the Waste Analysis Reports (WAR) been received and actioned ?
Have the Direct Delivery Improvements been implemented and all relevant colleagues trained correctly ?
Is the Gift Card fixture full, clean and has 100% availability, as per the relaunch ?
Has the store completed the employment compliance activity ?
Has the Store Manager signed of. The period 7, 8 and 9 change brochures ?