QA Visit Report

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Select date

  Date
• Add location
  Address

BRAND COMPLIANCE (QA)

• H/HK spot checks records checked

  Yes

  No

  N/A

• JOD and JOM recorded

  Yes

  No

  N/A

• Room check scores

  Yes

  No

  N/A

• Public Area check

  Yes

  No

  N/A

• AA, Heart Bit, Guest view result follow up

  Yes

  No

  N/A

• Brand Audit (if applicable)

  Yes

  No

  N/A

• Complaints/compliments

  Yes

  No

  N/A

• Action Plan follow ups

  Yes

  No

  N/A

SHIFT PLANNING (QA/HR)

• Rota – there should be 2 weeks displayed

  Yes

  No

  N/A

• Do the people scheduled on the Rota correspond with the people clocked?

  Yes

  No

  N/A

• Breaks – are all HC employees clocked out on Nohmad when having a break?

  Yes

  No

  N/A

• Projection Tool – is this completed for ‘next’ week ?

  Yes

  No

  N/A

• Projection Tool – are they completing the ‘Actual’ figures (i.e. over/ underspend)

  Yes

  No

  N/A

• Rota – there should only be the Shift planning Rota displayed

  Yes

  No

  N/A

HR related (HR)

• New employee training records updated

  Yes

  No

  N/A

• HR issues to follow up/ escalate

  Yes

  No

  N/A

• Development requirements

• Staffing levels according to the business

  Yes

  No

  N/A

• Employee attendance

  Yes

  No

  N/A

P&L (QA/HR)

• YTD GM%

• PR at date of visit

• GM % at date of visit

GENERAL (QA/HR)

• Chemicals

  Yes

  No

  N/A

• Uniforms

  Yes

  No

  N/A

• Equipment

  Yes

  No

  N/A

H&S (QA/HR/H&S)

• Training updated

  Yes

  No

  N/A

• Risk assessment compliance

  Yes

  No

  N/A

• Special Risk assessment completed: Expectant Mothers

  Yes

  No

  N/A

• Any non-conformances escalated

  Yes

  No

  N/A

• Management feedback

• AOB

• Auditor

  Sign

• Housekeeper

  Sign