前厅培训员月度绩效考核表 Lobby Trainer Monthly Appraisal

• Date of Review

  Date

• Outlet

• Department

  FOH

• Name of Employee

• Name of Person In Charge

量化指标 Quantitive Index

• 

• 有没有充分展现训练员角色, 例如: 专家, 教练, 教师, 典范<br>Fully demostrated the roles of trainer such as expert,coach, teacher, role model

  4

  3

  2

  1

  0

• 当月的自身技能考核/认证 (问4个问题关于食品 & SOP) <br>Basic knowledge of Restaurant Fundamental Knowledge & SOP (4 questions)

  4

  3

  2

  1

  0

• 当月客诉不超过3次 (前厅/后厨) (Store complaint) <br>Monthly complaints not more than 3 genuine cases (lobby/ kitchen) (Store complaint)

  4

  3

  2

  1

  0

• 执行工作站的检定以及标准的控制。 Perform workstation verification and standard control

  4

  3

  2

  1

  0

• 员工不得出现对品牌有影响的负面传播 Brand should not be reflected negatively

  4

  3

  2

  1

  0

• 积极主动协助主管使营运流畅，高效，稳定运作 Proactively assist supervisors to make operations smooth, efficient and stable

  4

  3

  2

  1

  0

人员发展 Staff Development

• 完成所有人员月度考核，追踪检查问题事项并得到完全地控制，确保人员保持及格状态 <br>Complete and ensure passing grade for all staffs, identify and solve all errors and problems

  4

  3

  2

  1

  0

• 人员都清楚公司的品牌承诺，FSC & V (问4个关于FSC & V 的问题)<br>Staffs are aware of Company's Brand Promise, FSC & V (4 questions)

  4

  3

  2

  1

  0

• 培训人员达到公司操作标准和服务标准 Staffs are trained and competently fulfill Company's SOP & SOC

  4

  3

  2

  1

  0

• 作为培训员，应鼓励员工使得变得积极与主动<br>As mentor and instructor, encourage and motivate staffs to be proactive and keen

  4

  3

  2

  1

  0

• 以身作则，取得新人尊重，应培训新员工成为与你一样优秀的人 Be a role model, win over respects, and lead staffs to be as competent as you

  4

  3

  2

  1

  0

• 培训员持续监控员工的进步和发展，以达到完美 <br>Trainer continously monitor staff progress and development to meet perfection

  4

  3

  2

  1

  0

常规标准 Standard Procedures

• 对新员工解释所有工作站职责与操作标准 (问新员工4个问题关于岗位) Explain patiently towards new staff about roles and responsibilities (Ask new staff 4 questions)

  Select Able to answer all questions Only able to answer 3 questions Only able to answer 2 questions Only able to answer 1 questions Not Able to answer any question

  • Able to answer all questions
  • Only able to answer 3 questions
  • Only able to answer 2 questions
  • Only able to answer 1 questions
  • Not Able to answer any question

• 控制好所有人员的操作、服务标准以及行为规范 Maintain staff's operational and service standards

  4

  3

  2

  1

  0

• 积极主动采取行动，因自身原因造成对营运方面的影响 Show proactiveness and affect positive result towards operation standards

  4

  3

  2

  1

  0

• 完成使用训练四步骤；新人训练检查表；营运基础操作手册；员工制度手册；IPAD <br>培训，教导员工如何为餐厅团队做出贡献<br>Make use of various training resources and train staffs to contribute constructively

  4

  3

  2

  1

  0

• 监控和观察员工操作标准和卫生健康 <br>Monitoring and observation on staff operation standards and Hygiene wellness

  4

  3

  2

  1

  0

加分项

• 当月顾客正面反馈

  4

  3

  2

  1

  0

• 当月同事正面反馈

  4

  3

  2

  1

  0

• 当月上级评价

  4

  3

  2

  1

  0

• 每月无薪假

  UPL more than 3 days

  UPL more than 2 days

  UPL more than 1 day

  No Unpaid Taken

• 每月工作准时

  More than 3 Days Lateness

  More than 2 Days Lateness

  More than 1 Day Lateness

  No Lateness

Completion

• 查看上面的总分并选择相关的总体绩效评级。

  100% Commission

  80% Commission

  50% Commission

  0% Commission

• Reference Guide

  

• 经理将在下个月安排什么任务？

• 总体表现评价

本人对以上问题确认无误

• 员工全名和签名

  Sign

• 经理/主管全名和签名

  Sign