Complete
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Conducted on
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Prepared by
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Location
Store Walk
PETROL FILLING STATION
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Gantry is clean, in good working order with correct prices displayed
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Air and water lines are clean and in good working order
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Pump and crowners are clean and undamaged with current POS displayed
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All glove and towel dispensers are available and in working order
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Manned to correct levels
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Forecourt is clean, clear of weeds and rubbish
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Fire extinguishers and sand buckets are available
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Flowers, newspapers and bunkers are full, clean and merchandised correctly
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Kiosk including tobacco is well stocked with all routines completed and to plan
CAR PARK
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Litter picked daily
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Landscaping is well maintained and clear of litter and weeds
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Signage and trolley bays are in good condition and all lighting working properly
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POS brochure is followed - no third party signage anywhere in car park
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Recycle centres and units are clean and clear
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Car park banners are in good condition, not sun-bleached, ripped, etc.
OUTSIDE STORE ENTRANCE
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Trolleys are clear of rubbish and all styles readily available
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Baskets are available and not obstructing door
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Main entrance is clean (inc. windows) and clear of clutter, including ceiling
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Cage shrouds are in good repair
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Children's rides, photo booth, payphone and Coinstar are in good working order
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Cyclone and A-frames are clean and display up to date point of sale. No third party signs on display
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Bins are cleaned and cleared regularly
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Broken trolleys are tagged and removed from main working feet
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Cash machines are clean, free of old receipts and in working order
CUSTOMER FACILITIES
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All toilet furniture is in good working order (inc. Baby Changing Room)
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Toilet walls, floors and all surfaces are clean and free of debris
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Toilet paper is available in all toilets
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Soap dispenser in good working order
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Specialist bins are emptied in line with process
PRODUCE & HORTICULTURE
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QUALITY
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A WIBI check is completed twice a day
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Danish trolleys are WGLL with no dead plants
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LABELS/EQUIPMENT
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All country of origin and date codes are correct & displayed on loose products
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Loose each products have SAYS label displayed (Peppers, Citrus, Garlic)
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All point of sale and shelf edge labels are correctly displayed and in date
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No broken stripping/equipment, all logged with WONs
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Bag holders positioned near loose products and are replenished
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DISPLAY/AVAILABILITY
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Banana fixture is fully stocked and clean
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Gaps faced over with OOS labels in place
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Promotion ends
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Reflect the plan with relevant point of sale displayed
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No overfilling, no more than 25% of a case on top
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All products are replenished correctly and empty cardboard removed
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Horticulture and plants are clear of debris and excess water
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CLEAN
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Shelves and stripping spot cleaned
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Scales are clean and in good working order
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Dolly fixtures are clean (pull out dollies to check)
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Mats and floor are clean and clean of debris
BAKERY
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QUALITY
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Colleagues are dressed for service
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Products have been baked and finished to specification
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Are all Bakers performing to good standard - if not, are they being retrained
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LABELS/EQUIPMENT
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Labels on products are displayed in line with WGLL
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All products have the right shelf edge label displayed
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Bags, tongs and paper hands are available
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Loose products have SAYS labels displayed
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Allergen SELs are displayed in line with specification
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DISPLAY/AVAILABILITY
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MOC is achieved and products are available in line with their date codes
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CLEAN
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Walls and floors are clean and tidy with no build-up of debris
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Shelves are clean and crumb-free
PROVISIONS/MFP/G&G
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QUALITY
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No discoloured meat/cooked meat
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No damaged products left on sale
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LABELS/EQUIPMENT
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All Meal Deal POS is in place and in good condition
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Correct fan symbols are in place
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No broken stripping
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All broken equipment is logged and chased (inc. lighting)
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DISPLAY/AVAILABLILITY
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Filled in line with WGLL standards
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Cardboard and plastic is removed
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Rumble completed as required
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Temporary OOS labels removed when filling
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All Fresh replenishment completed by MOC
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Labels sharp left and largest possible and correct POS displayed
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CLEAN
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Areas kept clean and tidy, no slip or trip hazards
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Department cleaning plan is alive and actioned daily
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All glass and grills clear of spills and debris
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Floor is cleaned with no sticky marks, spot cleaned through the day
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Reduced to Clear mod is clean and with the correct POS
PARTNERS / CONCESSIONS
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Teams have a relationship with the store
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Standards reflect brand expectation
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Manned correctly and meet opening commitments
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Walls and windows are clean and free from sellotape and blue-tac
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There is no damaged flooring, walls or other areas in need of repair
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Floors swept, clear of debris and are clean and shiny
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All bins regularly emptied
F&F AND HOME
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All fixtures are clean, tidy and reflect excellent retail standards
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Styles are blocked into the correct looks, following the principles in the Visual Merchandising Guide, and the appropriate point of sale is displayed
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Styles are displayed in size order, starting with the smallest at the front, with hangers all facing the same way
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Replenishment routines are complete
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Essentials are fully stocked as per VM guide
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Label standards are WGLL, no broken stripping
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Off mat displays are maintained to a high standard
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Display tables/beds and seasonal/promo space are full, clean, and priced
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Long-term gaps are faced out, no empty shelves across departments
COLLEAGUES
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Colleagues witnessed proactively interacting with customers
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Name badges worn on the left side of uniform (as appropriate)
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Uniform is clean and in line with policy
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Shoes are clean and in good condition
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High visibility jackets are clean and worn (as appropriate)
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Safety shoes are worn (as appropriate)
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Contractors are dressed for service
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No handwritten signs
CLEANING PARTNERS
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Team is treated like part of the store team
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Morning routines have been completed
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Housekeeping hours are planned in line with expectation
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Uniform standards reflect WGLL
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Machines and equipment are in good working order
CLEANING & CONGESTION
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Congestion plan is up to date and followed
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Floor is clean, including corners and edges
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There are no damaged floor tiles, kick rails, walls or other areas in need of repair or maintenance
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All refrigeration canopies, light fittings, CCTV screens and display products are clean and dust free
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All shelving is kept clean and damaged stripping replaced, especially in the following areas: flour, oil, rice, sugar, frozen and fresh food areas
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Ceiling and fixture lights are all clean and in good working order
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Ceiling is clear of clips and wires from old point of sale
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RTC cabinets and replenishment trolleys are clean
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No unattended cages left in aisles
TRAINING
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Silver Food Safety 100%
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Fresh Food Care - number of Colleagues trained so far
COLLEGUE FACILITIES
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Training Room & other offices clean, clear and well maintained
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Colleague Room - Fridge/Freezer stock in date; appliances clean; bins emptied.
OTHER BENCHMARK AUDIT QUESTIONS
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Quality Score document/app is being used daily
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Quality Engagement board is on display and being used to talk colleagues through quality
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Colleagues are aware of the quality objectives for the business
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Quality refunds are being recorded correctly at the CSD
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Fresh departments show right number of hours on FROG (not under hours)
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Store has a plan to align Fresh hours to the Ideal Base
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Stock routines are completed 100% correctly on Fresh departments
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Quality principles are being followed on Dot Com (if applicable)
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Medallia score is at or above target and managers can verbalise it
