Quality Assurance and Feedback

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Engineer Details

• Engineer name?

• Engineer Tech Number

• Date of original engineer visit.

  Date

Customer Details

• Customer Name

• Is the visit Post or Live on site?

  Post

  On Site

Customer

• ETA, Within timeband, Explained work, Respectful, Polite, Demo, Uniform, SMILE?

• Pass or Fail?

  Pass

  Fail

Health & Saftey

• Risk assessment, Eyebolt, SSOW Compliant, Dish position, Cable Run, Pipe detector?

• Pass or Fail?

  Pass

  Fail

• Photo's of working area/setup

  Media

Process/Quality

• MFT, Stock, Telco/Anytime+ connectivity, Card paired, Download, Call-back, SEG Card?

• Pass or Fail?

  Pass

  Fail

• Pictures

  Media

Customer

• Customer Comments

• NPS Scoring

• Based on the level of service provided by the Engineer at your recent visit, how likely are you to recommend SKY to friends and family?

Feedback/discussion with engineer

• Feedback points

• Has an action plan been issued

  Yes

  No

  N/A

• Overall Pass Fail

  Pass

  Fail

• Team Manager Signature

  Sign

• Engineer Signature

  Sign