Quality Assurance Inspection Report

• Audit Title (shop)

• Add location
  Address

• Conducted on

  Date

• Prepared by

• Damage Evaluator

• Repair Order #

• Insurance Company

  Select AAA Allied Allstate Ameriprise Amica Auto Owners Bristol & West Citizens Chartis Corporate Claims Management eAutoclaims Network E M C Encompass Esurance Farm Bureau Farmers Fleet Frankenmuth Geico GMAC Horace Mann Innovation Group Liberty Mutual Lynx Map Meemic Michigan Millers National Alliance Nationwide Other Owner Pay Progressive Safco Secura State Auto State Farm Travellers USAA Zurich

  • AAA
  • Allied
  • Allstate
  • Ameriprise
  • Amica
  • Auto Owners
  • Bristol & West
  • Citizens
  • Chartis
  • Corporate Claims Management
  • eAutoclaims Network
  • E M C
  • Encompass
  • Esurance
  • Farm Bureau
  • Farmers
  • Fleet
  • Frankenmuth
  • Geico
  • GMAC
  • Horace Mann
  • Innovation Group
  • Liberty Mutual
  • Lynx
  • Map
  • Meemic
  • Michigan Millers
  • National Alliance
  • Nationwide
  • Other
  • Owner Pay
  • Progressive
  • Safco
  • Secura
  • State Auto
  • State Farm
  • Travellers
  • USAA
  • Zurich

• Type of Inspection

  Pre-repair

  Mid-repair

  Post-repair

Pre-Repair

• Signed Customer/insurance authorization obtained

  Yes

  No

  N/A

• Estimate of Record/supplements in PDF file

  Yes

  No

  N/A

• PDF/Scanned proper documents

  Yes

  No

  N/A

• Tow Bill posted

  Yes

  No

  N/A

• Required Photos in CMS

  Yes

  No

  N/A

• VIR filled in correctly

  Yes

  No

  N/A

• Upsell on UPD

  Yes

  No

  N/A

• Autowatch completed (at least one image each business day while vehicle has been on site)

  Yes

  No

  N/A

• Proof of communication (documented in UCMS, who spoken to, what about, any questions & next call)

  Yes

  No

  N/A

• Manufactures repair data (supporting data refers to estimate)

  Yes

  No

  N/A

• Liquid Mask & other protective covers applied ( Liquid mask applied on all none repair panels & convertible roofs covered)

  Yes

  No

  N/A

• Initial documentation in vehicle ( windshield tag, VIR form, ID sheet, QC sheet)

  Yes

  No

  N/A

• Work order in vehicle ( up to date work order in vehicle reflecting work being pro-formed )

  Yes

  No

  N/A

• Repair admin details on vehicle ( details note on glass In & out date, RO#, Insurance company, DE, area of damage & special instructions )

  Yes

  No

  N/A

• Repairs are "mapped out"/UPD noted

  Yes

  No

  N/A

• 100% Teardown completed/bagged parts ( all parts are completely tore-down, small items are placed in bags )

  Yes

  No

  N/A

• QC sign off completed

  Yes

  No

  N/A

Body / Frame Repairs

• Work performed matches appraisal

  Yes

  No

  N/A

• Welds (any missing, not ground down, poor quality)

  Yes

  No

  N/A

• Rocker flanges repaired ( both outer & inner sides)

  Yes

  No

  N/A

• Seam sealers & foams applied (correct seam sealer & foams applied in all areas to a consistent OEM standard)

  Yes

  No

  N/A

• Corrosion protection/undercoating applied (all corrosion protection applied inside of panels & cavities, under coating applied under side of replaced & repaired panels)

  Yes

  No

  N/A

• Body lines & gaps ( all repaired & replacement panels align & body lines are to OEM standards)

  Yes

  No

  N/A

• Filler work (smooth to the correct grit, straight & no pin holes)

  Yes

  No

  N/A

• Bolt on panels (no holes elongated)

  Yes

  No

  N/A

• External parts properly stored on carts (all parts on part carts & organized)

  Yes

  No

  N/A

• Internal parts properly stored on carts ( all internal trim stored on parts carts & protected)

  Yes

  No

  N/A

• Frame specs in CMS (image of frame spec before & final in CMS files)

  Yes

  No

  N/A

• Wheel Alignment (wheel alignment specs scanned into CMS)

  Yes

  No

  N/A

• QC Sheet signed off (QC sheet correct sign off on body\frame departments)

  Yes

  No

  N/A

• Body Tech

  Sign

• Frame tech

  Sign

Refinish

• Worked performed matches appraisal (work completed matches the work order in the vehicle)

  Yes

  No

  N/A

• Chip guard applied (chip guard applied to match OEM standards)

  Yes

  No

  N/A

• Jamb & underside painted (All jambs & underside painted panels matches OEM standards)

  Yes

  No

  N/A

• Color matches & spray out card (all painted panel matches existing paint finishes & spray out card completed or in painters library)

  Yes

  No

  N/A

• Blends are invisible ( all blends are consistent to OEM paint finishes)

  Yes

  No

  N/A

• No imperfection in paint work ( no dirt, no fish eyes, no runs & texture matches OEM finishes)

  Yes

  No

  N/A

• No tape lines or overspray ( no tape lines on any panel edges or joints & no overspray on vehicle )

  Yes

  No

  N/A

• Buffing, polishing & cleaned ( all panels are buffed, polished & cleaned before assembly )

  Yes

  No

  N/A

• QC sheet sign off completed ( QC sheet sign of correctly )

  Yes

  No

  N/A

• Painter

  Sign

Detailing

• Exterior washed & detailed correctly ( complete exterior of the vehicle washed & detailed )

  Yes

  No

  N/A

• Windows cleaned ( all glass cleaned inside & outside. No overspray )

  Yes

  No

  N/A

• Strips & decals installed ( all body stripe, decals & labels installed to original or OEM standards )

  Yes

  No

  N/A

• Tires pressures checked & tire dressing applied ( all tire pressures check against recommend posted pressures in door jams & not on tire. Dressing applied to a consistent level )

  Yes

  No

  N/A

• Fluid levels checked ( engine oil & transmission oil levels checked & noted on QC sheet if low. Radiator & solvent levels all topped off at recommend levels )

  Yes

  No

  N/A

• Battery charged & cables tight

  Yes

  No

  N/A

• Door, hood & trunk jambs clean ( all jambs clean & free off overspray )

  Yes

  No

  N/A

• All light working ( all external & internal lights working )

  Yes

  No

  N/A

• Touch up paint in vehicle ( touch paint in approved bottle & in safe area in vehicle )

  Yes

  No

  N/A

• All old parts removed from vehicle ( all old parts removed from vehicle unless customer requested to safe old parts, then placed in bag in the trunk of the vehicle )

  Yes

  No

  N/A

• Stereo system & gps set ( all audio system & GPS working to OEM standards )

  Yes

  No

  N/A

• Convenience systems working correctly ( all drive aids working to OEM standards )

  Yes

  No

  N/A

• QC sheet signed off ( QC sheet signed off correctly and noted any problems )

  Yes

  No

  N/A

• Detailer

  Sign

Other

• Final billing process completed

  Yes

  No

  N/A

• DRP requirements followed

  Yes

  No

  N/A

Total & comments

• Return to save audit screen and enter the percentage score by using the slider

• Comments on the completed Quality Assurance Inspection

• Damage Evaluator

  Sign

• GM signature

  Sign

• Inspectors signature

  Sign