Pre-Repair

Pre-Repair

  • Signed Customer/insurance authorization obtained

  • Estimate of Record/supplements in PDF file

  • PDF/Scanned proper documents

  • Tow Bill posted

  • Required Photos in CMS

  • VIR filled in correctly

  • Upsell on UPD

  • Autowatch completed (at least one image each business day while vehicle has been on site)

  • Proof of communication (documented in UCMS, who spoken to, what about, any questions & next call)

  • Manufactures repair data (supporting data refers to estimate)

  • Liquid Mask & other protective covers applied ( Liquid mask applied on all none repair panels & convertible roofs covered)

  • Initial documentation in vehicle ( windshield tag, VIR form, ID sheet, QC sheet)

  • Work order in vehicle ( up to date work order in vehicle reflecting work being pro-formed )

  • Repair admin details on vehicle ( details note on glass In & out date, RO#, Insurance company, DE, area of damage & special instructions )

  • Repairs are "mapped out"/UPD noted

  • 100% Teardown completed/bagged parts ( all parts are completely tore-down, small items are placed in bags )

  • QC sign off completed

Body / Frame

Body / Frame Repairs

  • Work performed matches appraisal

  • Welds (any missing, not ground down, poor quality)

  • Rocker flanges repaired ( both outer & inner sides)

  • Seam sealers & foams applied (correct seam sealer & foams applied in all areas to a consistent OEM standard)

  • Corrosion protection/undercoating applied (all corrosion protection applied inside of panels & cavities, under coating applied under side of replaced & repaired panels)

  • Body lines & gaps ( all repaired & replacement panels align & body lines are to OEM standards)

  • Filler work (smooth to the correct grit, straight & no pin holes)

  • Bolt on panels (no holes elongated)

  • External parts properly stored on carts (all parts on part carts & organized)

  • Internal parts properly stored on carts ( all internal trim stored on parts carts & protected)

  • Frame specs in CMS (image of frame spec before & final in CMS files)

  • Wheel Alignment (wheel alignment specs scanned into CMS)

  • QC Sheet signed off (QC sheet correct sign off on body\frame departments)

  • Body Tech

  • Frame tech

Refinish

Refinish

  • Worked performed matches appraisal (work completed matches the work order in the vehicle)

  • Chip guard applied (chip guard applied to match OEM standards)

  • Jamb & underside painted (All jambs & underside painted panels matches OEM standards)

  • Color matches & spray out card (all painted panel matches existing paint finishes & spray out card completed or in painters library)

  • Blends are invisible ( all blends are consistent to OEM paint finishes)

  • No imperfection in paint work ( no dirt, no fish eyes, no runs & texture matches OEM finishes)

  • No tape lines or overspray ( no tape lines on any panel edges or joints & no overspray on vehicle )

  • Buffing, polishing & cleaned ( all panels are buffed, polished & cleaned before assembly )

  • QC sheet sign off completed ( QC sheet sign of correctly )

  • Painter

Detailing

Detailing

  • Exterior washed & detailed correctly ( complete exterior of the vehicle washed & detailed )

  • Windows cleaned ( all glass cleaned inside & outside. No overspray )

  • Strips & decals installed ( all body stripe, decals & labels installed to original or OEM standards )

  • Tires pressures checked & tire dressing applied ( all tire pressures check against recommend posted pressures in door jams & not on tire. Dressing applied to a consistent level )

  • Fluid levels checked ( engine oil & transmission oil levels checked & noted on QC sheet if low. Radiator & solvent levels all topped off at recommend levels )

  • Battery charged & cables tight

  • Door, hood & trunk jambs clean ( all jambs clean & free off overspray )

  • All light working ( all external & internal lights working )

  • Touch up paint in vehicle ( touch paint in approved bottle & in safe area in vehicle )

  • All old parts removed from vehicle ( all old parts removed from vehicle unless customer requested to safe old parts, then placed in bag in the trunk of the vehicle )

  • Stereo system & gps set ( all audio system & GPS working to OEM standards )

  • Convenience systems working correctly ( all drive aids working to OEM standards )

  • QC sheet signed off ( QC sheet signed off correctly and noted any problems )

  • Detailer

Other

Other

  • Final billing process completed

  • DRP requirements followed

Comments & Final Sign off

Total & comments

  • Return to save audit screen and enter the percentage score by using the slider

  • Comments on the completed Quality Assurance Inspection

  • Damage Evaluator

  • GM signature

  • Inspectors signature

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