Quality Audit Checklist - Customer Installation

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Order Type

  Underground

  Aerial

  Premise

  Trouble Ticket

  Change Order

• Address (if different than location)

• Install Date:

  Date

Underground Drop

• Entry to Vault/Flower pot is properly installed

  Pass

  Fail

  N/A

• Drop fiber dressed in on MST/OFDC tail

  Pass

  Fail

  N/A

• Routing of drop fiber from MST/OFDC to property

  Pass

  Fail

  N/A

• Routing of drop fiber at property

  Pass

  Fail

  N/A

• Installation of riser

  Pass

  Fail

  N/A

• Restoration of property

  Pass

  Fail

  N/A

Aerial Drop

• Drop is properly dressed into the MST/OFDC

  Pass

  Fail

  N/A

• Routing of the drop fiber from MST/OFDC to property

  Pass

  Fail

  N/A

• Routing of drop fiber at property

  Pass

  Fail

  N/A

• Routing of fiber drop on customer’s home

  Pass

  Fail

  N/A

• Installation of NID

  Pass

  Fail

  N/A

Premise Installation

• Entrance of NID

  Pass

  Fail

  N/A

• Routing of fiber jumper on customer’s home

  Pass

  Fail

  N/A

• Entry of fiber jumper on exterior wall

  Pass

  Fail

  N/A

• Installation of wall plate

  Pass

  Fail

  N/A

• Routing of cabling inside the home

  Pass

  Fail

  N/A

• Positioning of Equipment (ONT, Routers, and Extenders)

  Pass

  Fail

  N/A

Customer Interaction

• On time and neatly dressed in uniform with visible ID; introduced him/herself as a Lit Fiber team member

  Yes

  No

  N/A

• Customer was provided a welcome package & properly educated about all services

  Yes

  No

  N/A

• Customer is satisfied with Internet performance

  Yes

  No

  N/A

• Customer is satisfied with the installation process

  Yes

  No

  N/A

• Customer payment portal was properly setup & closeout documentation properly completed

  Yes

  No

  N/A

• Additional Comments:

• Technician Signature

  Sign

• Supervisor Review

  Sign