Title Page
Job information
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Select date
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Tech Number
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Job Number
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Account Number
Check List Questions
Levels @ CPE prior to repair
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Low frequency(2-Panama & Denver feed or 3-Wheat Ridge feed):
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High frequency (135-Panama & Denver feed or 116-Wheat Ridge feed):
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HSI carrier (88):
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Upstream Transmit:
Number of outlets & service level
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How many outlets in the home?
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
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What service does the customer have?
- Video
- HSI
- CDV
Levels @ Ground Block
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Low frequency(2-Panama & Denver feed or 3-Wheat Ridge feed):
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High frequency (135-Panama & Denver feed or 116-Wheat Ridge feed):
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HSI carrier (88):
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Upstream Transmit:
Levels @ Tap
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Low frequency(2-Panama & Denver feed or 3-Wheat Ridge feed):
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High frequency (135-Panama & Denver feed or 116-Wheat Ridge feed):
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HSI carrier (88):
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Upstream Transmit:
Ingress test @ Tap (enter level of the highest peak & at what frequency)
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Full Scan:
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Ingress Resistance:
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Ingress Scan:
Plant Issues
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Was there a plant issue @ the tap?
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Was RTM filled out online or through app?
Problem at premis
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What was the service issue the customer described?
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Describe your owner diagnosis and repair:
Levels @ CPE after to repair
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Low frequency(2-Panama & Denver feed or 3-Wheat Ridge feed):
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High frequency (135-Panama & Denver feed or 116-Wheat Ridge feed):
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HSI carrier (88):
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Upstream Transmit:
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Grandslam
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Did you run Tech Link?
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Did Tech Link pass?
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Verify all services are working after the repair(if applicable)
- Video
- HSI
- CDV
Closing with the Customer:
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Did you go over work preformed with the customer?
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Did you educate the customer / go over all Comcast products they have in there home?
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Did you explain the VOC survey?
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Did you go oner self-service with the customer?
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Did you go over Comcast customer guarantee with the customer?
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Did you leave a welcome kit?
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Did you leave your business card?
