Quality Control Audit- Annual

- Do all on-duty officers (up to 3) have the required amount of issued uniforms? (Verify via File Audit Forms, staff inquiries, and/or Case Global.)

Officer 1 Overall appearance.

Does Officer have all correct equipment with them? (Duty Belt, Radio, Keys etc.)

Officer 2 Overall appearance.

Does Officer have all correct equipment with them? (Duty Belt, Radio, Keys etc.)

Officer 3 Overall appearance.

Does Officer have all correct equipment with them? (Duty Belt, Radio, Keys etc.)

- Are extra uniforms stored in a secure location? Are they appropriately labeled and organized?

- Is the site maintaining extra uniforms inventory control adequately in the Uniform Portal?

Do all officers on site have the correct Security License ? (Upload PDF of Guard Card Report)

Is appropriate license posted in the security office?

Are the security office and all posts clean and organized?

Is drinking water, restroom, hand washing area and a shaded area available to officers on duty?

Up to date Federal & State labor posters posted or placed in the post orders folder?

Office is free of unauthorized electronic devices on site/post (DVD player, radio, TV, tablet, cell phones etc.)?

Is there a bomb threat checklist located next to all security post phones?

Is the approved drivers report updated and posted?

Is there an emergency contact list posted at the security office and/or in the post orders?

Are all computer equipment operational?

For all non-operational office equipment, did the site order new equipment or request repair in a timely manner per PSC procedures?

Emergency phone numbers programmed (includes home & cell #'s for company and client contacts CASE Global, PD, FD) and operational? (verify)

Does the site have an equipment sign-in sheet that is being filled out at the beginning of every shift either at the security office or at the post.

Are the Radios in good condition?

- Are all radios, batteries and shoulder mics accounted for?

- Are all radios programmed correctly?

- Is all emergency equipment accounted for (based on current site inventory list)?

- Is the emergency equipment in a secured area?

- First aid kits complete with appropriate items? Check exp date on several items.

- All AEDs accounted for and operational? Run battery check.

- Director's Manual

- Supervisor's Manual

- Employee Handbook

Updated SOP

- Dispatch Manual

Emergency Contact List

- Are the address to the nearest clinic available to site security personnel?

All employee files have been uploaded into their HR file online? (Upload PDF of Files upload report)

All officers are in compliance with required training (Pre, 30, 60, 90 day training) (Upload PDF of Training Report)

All eligible security officers have recieved CPR and First aid training (Upload PDF of CPR Report)

Have two (2) drills or exercises been performed in the last year? 75% of staff must have participated--not necessarily at the same time.

Is the Case Global and on-site documentation complete? This includes: planning documents, attendee list, training material, Lessons Learned, and Action Items.

Have all Officers acknowledged the Post Orders?

Did they answer it correctly?

Did they answer correctly?

Did they answer correctly?

Is the Case Mobile system operational?

Do all officers on duty working the site/post have a PSC CaseMobile ID badge?

Are all Case Mobile devices in working order?

Are gap sheets being utilized to explain any large gaps in activity?

Are Incident Reports entered into the incident tracking system in a timely/proper manner and submitted with in 48 hours of the incident

Are incident reports statistics generated by the site/account Manager/Supervisor quarterly and presented to the client (via reports submittal or in meetings)?

Are all officers working the site/post utilizing the CaseMobile system to sign-in/out and are conducting complete tours per the site orders? Verify one or two on Case Global.

Are officers on duty logging their lunches into the CaseMobile system? Verify one or two on Case Global.

Are all officers signing in and out for breaks?

Are missed punch sheets if necessary being filled out to completion and uploaded into payroll?

- Are vehicles inspected with every driver exchange and are the inspection sheets documented? (Vehicle inspection sheets must be filled out completely)

- Are all personnel authorized to operate vehicles at the site meeting the driver's criteria and a copy of the current DMV record uploaded in the HR, and a copy in the personnel file, and is the Driver's list in HR updated? (Upload PDF copy of Approved drivers report)

- Are all vehicles appropriately marked? Complete decals set? Working lights?

- Do all vehicles have a copy of an insurance card (up to date) and registration in the glove box?

- Was an oil change completed on all vehicles in the past 120 days or 5,000 miles?

- Is it evident that the vehicles are being cleaned on a regular basis/inside and out?

Are the officers aware of their surroundings?

Are the officers interacting with customers and tenants as they patrol the property?

Are the officers observed in the food court?

Are officers checking directories to assist customers looking for a tenant?