Quarterly Destination Audit - Master Liveaboards

• Conducted on

  Date

• Prepared by

• Location or Vessel Name

• Do you meet your Safe Manning Certificate requirement?

  Yes

  No

  N/A

• Do you keep on file a copy of all employees IDs or passports?

  Yes

  No

  N/A

• Do you keep on file emergency contact details for all employees?

  Yes

  No

  N/A

• Is an "Onboard Familiarisation Form" filled in each time a new crew member comes aboard or a crew member who rejoins after a long absence?

  Yes

  No

  N/A

• Do you keep on file a copy of all employee contracts?

  Yes

  No

  N/A

• Do you keep on file a copy of all crew member certificates that are required by flag or local regulations?

  Yes

  No

  N/A

• Do you keep on file a copy of all dive crew member professional liability insurances?

  Yes

  No

  N/A

• Do you keep on file a copy of all the diving crew members professional up-to-date certificates (renewed)?

  Yes

  No

  N/A

• Are all your crew members and staff covered by either the local social security and/or accident/health insurance?

  Yes

  No

  N/A

• Has every crew member been issued enough uniform?

  Yes

  No

  N/A

• Do all crew members wear uniform at all times when guests are aboard?

  Yes

  No

  N/A

• Select the briefings that the guests receive during their stay onboard?

  Select Welcome Onboard Briefing Boat Briefing Cabin Briefing Muster station and Safety Briefing Itinerary overview briefing Dive Procedures Briefing Individual dive Briefing Dinner Briefing (plan for next day) Last Day Briefing Disembarkation Briefing Other

  • Welcome Onboard Briefing
  • Boat Briefing
  • Cabin Briefing
  • Muster station and Safety Briefing
  • Itinerary overview briefing
  • Dive Procedures Briefing
  • Individual dive Briefing
  • Dinner Briefing (plan for next day)
  • Last Day Briefing
  • Disembarkation Briefing
  • Other

• Are all guests offered the chance to fill in a feedback survey at the end of each cruise?

  Yes

  No

  N/A

• How do you carry out surveys? Paper, boat device, guest's own device? Please describe

• Can you provide a receipt of payment for on board sales should a guest or the sales & reservation department ask for one?

  Yes

  No

  N/A

• Do your on board prices match the prices found on the Master Liveaboards website? (reference: https://masterliveaboards.com/downloads/)

  Yes

  No

  N/A

• For non-cash payments, do you use the payment method supplied by Master Liveaboards?

  Yes

  No

  N/A

• As you use Flywire, can you confirm you follow the processes?

  Yes

  No

  N/A

• Do you offer some merchandise for sale onboard?

  Yes

  No

  N/A

• Do you have a cabin folder in each cabin?

  Yes

  No

  N/A

• Is this cabin folder up-to-date? (Information correct and with right branding)

  Yes

  No

  N/A

• Does this cabin folder contain promotion for the fleet at the end?

  Yes

  No

  N/A

• Do you deal with complaint as per ML guidelines found here: https://bookstack.wwdas.com/books/operations-manual/page/customer-satisfaction-going-the-extra-mile?

  Yes

  No

  N/A

• Do you conduct a briefing of the general itinerary at the beginning of each cruise?

  Yes

  No

  N/A

• Do you conduct the itinerary as per the Itinerary description that can be downloaded from the Master Liveaboards website? (https://masterliveaboards.com/downloads/) Weather permitting of course

  Yes

  No

  N/A

• Are the guides using their own photo/video equipment while guiding?

  Yes

  No

  N/A

• How does the crew handle the guests' equipment on the dive deck and tender?

  Good

  Fair

  Poor

  N/A

• Is your crew assisting guests to suit up and off?

  Yes

  No

  N/A

• Are all your dives guided or if independent diving is authorised, do you offer guides' service ?

  Yes

  No

  N/A

• Are all your guests wearing a dive computer?

  Yes

  No

  N/A

• Is there an accountability system to keep tracks of divers (both dives and land visits)?

  Yes

  No

  N/A

• Do dive crew members each have all their own equipment?

  Yes

  No

  N/A

• Do you assess conditions and confer with captain before each dive (current for example)?

  Yes

  No

  N/A

• Are Minimum Diving Requirements respected for your location? (ref: shorturl.at/iBXY6) - unless previously discussed and approval granted

  Yes

  No

  N/A

• Do you adhere to PADI Scuba Diving Safe Practices at all times?

  Yes

  No

  N/A

• Are environmental protection best practices mentioned and enforced?

  Yes

  No

  N/A

Diving Equipment

• Is all rental equipment serviced regularly, either by yourself or an outside company?

  Yes

  No

  N/A

• Do you keep service records for your cylinders?

  Yes

  No

  N/A

• Do you keep service records for your rental regulators?

  Yes

  No

  N/A

• Is the maintenance and service conducted by one of your employees?

  Yes

  No

  N/A

• Does this employee hold the appropriate certificate to do this type of servicing?

  Yes

  No

  N/A

• Do you have a detailed inventory of your rental equipment that will include the service due dates?

  Yes

  No

  N/A

• Select the appropriate box to describe the general state of your rental equipment?

  Good

  Fair

  Poor

  N/A

• Does your diving crew rent personal equipment out to guests?

  Yes

  No

  N/A

• Do you conduct pre and post cruise checks on your rental equipment?

  Yes

  No

  N/A

• Do you use the rental equipment form when you rent equipment?

  Yes

  No

  N/A

• When your cylinders are being filled with nitrox, do the guests analyse them or alternatively the crew does the analysing in presence of the guests?

  Yes

  No

  N/A

• Do you keep nitrox logs?

  Yes

  No

  N/A

• Are any diving courses provided onboard?

  Yes

  No

  N/A

• Does the instructor hold the appropriate certification to conduct said course?

  Yes

  No

  N/A

• Do you ask the students to fill in the appropriate waivers for that said course?

  Yes

  No

  N/A

• Do you provide a complete set of materials to the student (actual books or online)? A manual and a certification if the course is successful?

  Yes

  No

  N/A

• Do you keep the student records along with the appropriate waivers on file?

  Yes

  No

  N/A

• Do you conduct any special type of diving (night, solo, open deck, technical, cave, blackwater, etc.)

  Yes

  No

  N/A

• Do you follow Master Liveaboards procedures for this special type of diving?

  Yes

  No

  N/A

• Are the correct liability releases used for every cruise by every guest?

  Yes

  No

  N/A

• Are these liability releases kept on file safely for at least 5 years?

  Yes

  No

  N/A

• Is a cruise report sent to head office after each cruise?

  Yes

  No

  N/A

• Do all guest sign the Muster Drill Log and is it also sent to head office after each cruise?

  Yes

  No

  N/A

• Is an Onboard Sales Sheet OBSS (or equivalent like Loyverse) completed for each cruise and sent to the relevant accountant?

  Yes

  No

  N/A

• If there was an incident onboard, is an incident report form completed and sent through every time?

  Yes

  No

  N/A

• Does the vessel carry Marine hull insurance cover and is it in date?

  Yes

  No

  N/A

• Does the vessel (or destination) carry marine liability cover and is it in date?

  Yes

  No

  N/A

• Does the vessel (or destination) have a liability cover for scuba diving activities and is it in date?

  Yes

  No

  N/A

• Do you have an SMS for your vessel/location?

  Yes

  No

  N/A

• If you have an SMS, is this saved in Bookstack as a public record?

  Yes

  No

  N/A

• Do you review bi-yearly your SMS and update it?

  Yes

  No

  N/A

• Do you conduct safety drills onboard with the crew? Example: fire drill

  Yes

  No

  N/A

• Do you respect the drill calendar? IE a safety drill should be conducted every 3 months

  Yes

  No

  N/A

• Do you record these drills into a log and get the crew to sign them?

  Yes

  No

  N/A

• Are copies of the log sent or shared with the head office?

  Yes

  No

  N/A

• Do you have a copy of the Emergency Plans onboard?

  Yes

  No

  N/A

• Does the crew know where they are and how to use them?

  Yes

  No

  N/A

• Do you know how to report an incident depending on its severity?

  Yes

  No

  N/A

• Are some of the crew members trained in first aid including CPR?

  Yes

  No

  N/A

• Do all crew members maintain good hygiene, including regular hand washing and showers?

  Yes

  No

  N/A

• Do you carry enough oxygen for the planned itinerary?

  Yes

  No

  N/A

• Are the guests told not to charge electronics in their cabins?

  Yes

  No

  N/A

• Do you have a muster point onboard?

  Yes

  No

  N/A

• Can you confirm that EVERYONE onboard (crew and guests) know where this is?

  Yes

  No

  N/A

• Do you have a station bill onboard?

  Yes

  No

  N/A

• Do you have emergency evacuation plans displayed clearly throughout the boat?

  Yes

  No

  N/A

• Are they correct?

  Yes

  No

  N/A

• Do you have a satellite phone and is it working?

  Yes

  No

  N/A

• Do have emergency lighting onboard?

  Yes

  No

  N/A

• Is this tested regularly to ensure it will work if needed?

  Yes

  No

  N/A

• Do you have emergency signage throughout the boat? Example: green reflective exit arrow

  Yes

  No

  N/A

• Are you sure they are correct?

  Yes

  No

  N/A

Emergency Equipment

• Select the emergency equipment you carry onboard?

  Select First aid box Trauma Kit AED Oxygen and oxygen kit Fire extinguishers Fire blanket (in kitchen and engine room) CO, heat and smoke alarms Fire suppression systems (engine room) Hydrants Pump(s) Fire hose with nozzle Life rafts EPRIB Flares CCTV Hull breach kits

  • First aid box
  • Trauma Kit
  • AED
  • Oxygen and oxygen kit
  • Fire extinguishers
  • Fire blanket (in kitchen and engine room)
  • CO, heat and smoke alarms
  • Fire suppression systems (engine room)
  • Hydrants
  • Pump(s)
  • Fire hose with nozzle
  • Life rafts
  • EPRIB
  • Flares
  • CCTV
  • Hull breach kits

• Do you hold an inventory of your AED equipment including expiry dates for pads and battery? Are they in date?

  Yes

  No

  N/A

• Is the O2 unit currently in working order? Is it checked at the start of every single cruise?

  Yes

  No

  N/A

• Are the guests and crew aware the boat has CCTV (data protection)?

  Yes

  No

  N/A

• Are the life rafts in date?

  Yes

  No

  N/A