Title Page
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Site conducted
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Site Manager Name
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Conducted on
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Prepared by
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AM Name
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Location
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Take a selfie with the site in the background
Ready for Customer
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Entry and Exit is clear of obstruction
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Picture of Entry and Exit
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Facia, monolith and Taj Pylon are clean, undamaged and all lights are working (if night time)
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Picture of facia and monolith
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All fire cylinders filled and working?
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Picture of Fire Cylinders
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Picture of decantation point
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Forecourt clean and free of litre?
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Picture of Forecourt
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All branding material (banner, flags, etc) are clean and undamaged
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Picture of branding material (banner, flag, etc)
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All dispensers are clean and undamaged
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Picture of diesel dispenser / island
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All Staff wearing clean and non-faded uniform (Shirts tucked in, shoes as per standard, and wearing caps)
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Site staff is available as per OLE
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Approved OLE
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Actual Staff on forecourt
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Safety is available on forecourt
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Traffic guide is available on the forecourt and is directing traffic to empty islands
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Picture of site staff
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Picture of attendance board
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Staff safety duties are assigned and they know their duty in case of emergency
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Picture of staff safety duty board
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Emergency cut off switch is operational
Executive Toilet
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Does the site have Executive or Premium Toilet?
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Toilet Checklist is placed and is being filled properly
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Main toilet floor is clean and dry
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There is no litre on floor
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All sinks / wash basin are clean and without marks
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Mirror is clean and without marks
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Soap is available
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Towel / Paper Towel is available
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All taps are operational
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Hand dryer is clean and operational
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All toilet stand floor is clean and dry
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All toilet seats are clean and wiped
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All toilets are flushed
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All toilets are working
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All walls and doors are clean and undamaged
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All lights are working
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All exhaut fans are working and turned on
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Dustbins are clean and emptied
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Dustbin are covered and have plastic bag lining
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There is no smell in the toilet
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Picture of main toilet floor
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Picture of toilet stand
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Picture of sinks
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Picture of toilet entry / exit
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Picture of Dustbin
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Picture of Toilet Cleaning Checklist
Public Toilet
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Does the site have public toilet
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Toilet Checklist is placed and is filled properly?
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Main toilet floor is clean and dry
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There is no litre on floor
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All sinks / wash basin are clean and without marks
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Mirror is clean and without marks
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Soap is available
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Towel / Paper Towel is available
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All taps are operational
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All toilet stand floor is clean and dry
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All toilet seats are clean and wiped
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All toilets are flushed
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All toilets are working
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All walls and doors are clean and undamaged
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All lights are working
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All exhaut fans are working and turned on
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Dustbins are clean and emptied
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There is no smell in the toilet
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Picture of main toilet floor
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Picture of toilet stand
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Picture of sinks
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Picture of toilet entry / exit
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Picture of dustbin
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Picture of Toilet Cleaning Checklist
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Documentation
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KPI Book: Customer Measurement Check report is complete and maintained
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Picture of Customer Measurement check report
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KPI Book: Customer phone call report is complete and maintained
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Picture of Customer phone call report
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KPI Book: Customer Feedback Form is complete and maintained
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Picture of Customer Feedback Form
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KPI Book: Dispenser measure check report is complete and maintained
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Picture of Dispenser measure check report
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KPI Book: Night Shift personal visit report is complete
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Picture of Night Shift personal visit report
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KPI Book: CCTV recording check report is complete and maintained
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Picture of CCTV recording check report
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Generator log is maintained
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Picture of Generator log
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Dipbook is completed and updated
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Picture of Dipbook
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Site Maintenance report is complete and maintained
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Picture of site maintenance report
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Tank Lorry decantation report is complete and maintained
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Picture of tank lorry decantation report
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Target sheets are updated
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Picture of target sheets
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Competition sale & prices are updated
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Picture of competition sale and prices sheet
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Staff scorecards are complete and updated
Other
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Staff morning briefing was conducted at the start of the shift
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SM was available at the staff morning briefing
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Picture from CCTV of morning briefing
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3 Day Stock Cover is maintained for both super and diesel?
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Payment is made timely. i.e. by 4 pm day before the order is required
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Review Tank Lorry Decantation for previous day. All PPEs are being used?
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Picture of decantation from CCTV
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Review Customer Service Steps from last day. Are all customer steps being followed?
