Brilliant Basics Walk Through
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Location
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Conducted on
Observations
Join queue
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Time entered line
Cafe and retail zone
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The store’s interior and exterior are clean and well maintained
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Baristas connect with customers in cafe above what is required to complete tasks
Food and POS zone
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First connection occurs within 30 seconds of entering the store
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Baristas always offer a friendly genuine greeting, smile, make eye contact, say thank you and connect beyond the requirements of the order
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Retail, food case and transaction plane is well stocked and set to standard
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Barista tries to upsell a food/bakery item
Bar and Handoff Zone
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Baristas always offer a friendly genuine greeting, smile, make eye contact, say thank you and connect beyond the requirements of the order
Speed of service
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Time received beverage
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Total time in minutes
Beverage Quality
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Beverage Quality Assessment
Beverage
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Beverage name
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Does this meet out beverage quality standard
Additional Comments
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Notes
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Photos