Brilliant Basics Walk Through

  • Location

  • Conducted on

Observations

Join queue

  • Time entered line

  • Number of partners on shift

  • Number of customers in POS queue

Cafe and retail zone

  • The store’s interior and exterior are clean and well maintained

  • Baristas connect with customers in cafe above what is required to complete tasks

Food and POS zone

  • First connection occurs within 30 seconds of entering the store

  • Baristas always offer a friendly genuine greeting, smile, make eye contact, say thank you and connect beyond the requirements of the order

  • Retail, food case and transaction plane is well stocked and set to standard

  • Barista tries to upsell a food/bakery item

Bar and Handoff Zone

  • Baristas always offer a friendly genuine greeting, smile, make eye contact, say thank you and connect beyond the requirements of the order

Speed of service

  • Time received beverage

  • Total time in minutes

Beverage Quality

  • Beverage Quality Assessment

  • Beverage
  • Beverage name

  • Does this meet out beverage quality standard

Additional Comments

  • Notes

  • Photos

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