Quick Visit Form

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Review previous visit notes.

Exterior

• Parking lot clean and free of excessive debris?

  Yes

  No

  N/A

• Review oil tank and exterior trash area.

  Safe

  At Risk

  N/A

• Sidewalks clean and free of debris and/or oil tracks? Check front entry point(s).

  Yes

  No

  N/A

• Windows are clean and free of debris, dust, and/or cobwebs?

  Yes

  No

  N/A

• Brand signage in good condition? If after 11 AM, are the "OPEN" signs lit?

  Yes

  No

  N/A

People First

• Greet the team. Pay a compliment.

• Check staffing levels. Inquire about current opportunities. How can you support the shift?

• How did you support the shift? Any tips, tricks or advise reviewed with the MOD?

• How many new hires?

• Is the FGU tracker updated to reflect that?

  Yes

  No

  N/A

• How is the store culture? What is it like to work there?

• Is the MOD leading and coaching crew?

  Yes

  No

  N/A

• Has the GM set clear expectations and accountability for the crew, including management?

  Yes

  No

  N/A

• What are their opportunities?

• At the end of your visit - recognize at least 1 crew member (either for progress, training efforts, exceptional service or anything positive related to their position).

Customer Service

• Are there any open complaints for this location?

  Yes

  No

  N/A

• Please assist in contact the guest and close out the complaint.

• Is the present team aware of their current Secret Shopper score and/or rank?

  Yes

  No

  N/A

• Review current standing and opportunities with crew. Print & post reports, if necessary.

• When was the last time the shop tracker was updated?

Shift Operations

• Fry oil condition is acceptable, last boil out was completed within 5 days.

  Yes

  No

  N/A

• Prep completed by 10:30 AM?

  Yes

  No

  N/A

• Where are the opportunities?

• Yes

  No

  N/A

• Was a fry calibration completed? Respond "Yes" only if the calibration was completed prior to your arrival.

  Yes

  No

  N/A

• Please complete a fry calibration with team and coach MOD.

• Was a burger calibration completed? Respond "Yes" only if the calibration was completed prior to your arrival.

  Yes

  No

  N/A

• Please complete a burger calibration with team and coach MOD.

Food Safety & Brand Standards

• Did you observe any non-critical violations?

  Yes

  No

  N/A

• Please correct all violations prior to your departure. All cleaning related tasks are to be reviewed with the management team completed by EOD.

• Did you observe any critical violations?

  Yes

  No

  N/A

• Please correct all violations prior to your departure.

• Is the cleaning calendar being used (consistently)?

  Yes

  No

  N/A

• Coach the team and review tasks to be completed by EOD.

Facilities

• Are restrooms clean and well stocked?

  Yes

  No

  N/A

• Are restaurant lights (ceiling and pendant) operational? Select "No" if bulbs are out in the lobby and/or prep area.

  Yes

  No

  N/A

• All equipment is clean and in good repair?

  Yes

  No

  N/A

• List all equipment in need of replacement. Repairs must be logged separately in MaintainX.

  Yes

  No

  N/A

Summary

• What positives did you observe and review during your visit?

• What opportunites need to be addressed immediately with the GM?