Guest Standards

• Document No.

• Restaurant

• Conducted on

  Date

• Prepared by

• Personnel

Food Tastes Great

• Burgers-Neatly Assembled, in the correct packaging

  Yes

  No

  N/A

• Burgers-Burger is juicy, produce is crisp and the bread has a buttery toasted flavor

  Yes

  No

  N/A

• **Burgers-Burgers are 125F or hotter when delivered to guest

  Yes

  No

  N/A

• Fries - Crispy, golden brown, with visible salt

  Yes

  No

  N/A

• **Fries - Fries are 150F or hotter when delivered to guest

  Yes

  No

  N/A

• Beverages - Ice cold, proper flavor and full

  Yes

  No

  N/A

• Beverages - Coffee is served at 155F or hotter when delivered to guest

  Yes

  No

  N/A

• Beverages -All advertised beverages available with no expired products

  Yes

  No

  N/A

Order Accuracy

• **Guest receives what they ordered including correct product build condiment(s), napkins, straw(s), and receipt

  Yes

  No

  N/A

Well-trained

• Team member can quickly answer basic menu questions

  Yes

  No

  N/A

Consistent & Quick

• All menu boards, OCS and speaker work and are in good repair with on missing numerals

  Yes

  No

  N/A

• Music can be heard playing in the dining room

  Yes

  No

  N/A

• All dine-in orders are served in a basket following current guidelines

  Yes

  No

  N/A

Friendly

• **Guest is greeted upon arrival

  Yes

  No

  N/A

• **Team members make an effort to be friendly through smiling and/or conversation without interrupting the guest

  Yes

  No

  N/A

• **Guest is sincerely appreciated for their visit with some form of "thank you"

  Yes

  No

  N/A

Neat & Well-Groomed

• **Team members are wearing clean, wrinkle-free Jack approved uniforms with name tag, and shirts are tucked into their pants

  Yes

  No

  N/A

• Hair is neat and pulled back with a hat/visor

  Yes

  No

  N/A

Cleanliness

• Dumpster area clean, lids and gates are closed, no visible trash on the ground

  Yes

  No

  N/A

• Landscaping, garbage receptacles, parking lot, and drive thru lane are free of debris and in good repair

  Yes

  No

  N/A

• **Restroom sinks, changing tables, toilets and floor are clean or in the process of being clean

  Yes

  No

  N/A

• **Restrooms are stocked with soap, paper towels, toilet tissue and seat covers

  Yes

  No

  N/A

• Tables, chairs and high chairs are clean or in the process of being clean

  Yes

  No

  N/A

• Floors are dry and clean or in the process of being cleaned; wet floor signs are being used appropriately

  Yes

  No

  N/A

• Beverage station (and sauce bar if applicable) is clean and stocked with supplies or in the process of being cleaned/stocked

  Yes

  No

  N/A

• All kitchen areas in view of the guest are clean, organized and clutter free

  Yes

  No

  N/A

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