Guest Standards Assessment

• Client / Site

• Conducted on

  Date

• Prepared by

Place

• Dumpster area clean and lids are closed (trash is not visible) (44)

  Yes

  No

  N/A

• OCS, Menu Boards, Speaker working and in good repair (42)

  Yes

  No

  N/A

People

• Team members are friendly (Hospitality Model) (6)

  Yes

  No

  N/A

• Team members can quickly answer basic questions about the menu (36)

  Yes

  No

  N/A

• Guest receives what they ordered including condiments (24)

  Yes

  No

  N/A

• The guest receives their order in a "reasonable" amount of time (26)

  Yes

  No

  N/A

Product

• Fries are crispy and salty when the guest receives them (78)

  Yes

  No

  N/A

• Fries are golden brown with visible salt (80)

  Yes

  No

  N/A

• Fries are 150° or hotter when the guest receives them (check multiple fries) (82)

  Yes

  No

  N/A

• Burger is juicy, produce is crisp and the bread has a buttery toasted flavor when the guest receives it (70)

  Yes

  No

  N/A

• Burger is neatly assembled in the correct packaging, produce looks vibrant and fresh, cheese is melted (72)

  Yes

  No

  N/A

• Burger patty temperature is 140° or hotter when the guest receives it (74)

  Yes

  No

  N/A

• Soft drink has the appropriate flavor and carbonation (86)

  Yes

  No

  N/A

• Soft drink is full, appropriate ice level and served with a lid and straw at drive thru (available in Dining Room) (88)

  Yes

  No

  N/A

• Soft Drinks are iced cold (90)

  Yes

  No

  N/A

• All varieties are available to the guest (92)

  Yes

  No

  N/A

Place

• Landscaping, Garbage Receptacles and Parking Lot free of debris and in good repair (40)

  Yes

  No

  N/A

• Restrooms are stocked with soap, paper towels, toilet tissue and seat covers (64)

  Yes

  No

  N/A

• Restroom is free of offensive odors (66)

  Yes

  No

  N/A

• Restroom sinks, changing tables, toilets and floors are clean or in the process of being cleaned (62)

  Yes

  No

  N/A

• Tables, chairs and highchairs are clean or in the process of being cleaned (48)

  Yes

  No

  N/A

• Beverage station (and sauce bar if applicable) is clean and stocked with supplies or in the process of being cleaned/ stocked (50)

  Yes

  No

  N/A

• Floors are dry and clean or in the process of being cleaned - wet floor signs are being used appropriately (52)

  Yes

  No

  N/A

• Approved music can be heard playing in the dining room (55)

  Yes

  No

  N/A

• All meals served to guests in the dining room are presented in a dine-in basket following current serving guidelines (56)

  Yes

  No

  N/A

• All kitchen areas in view of the guest (from drive-thru or dining room) are clean, organized and clutter free (58)

  Yes

  No

  N/A

People

• Employees are working as a team (30)

  Yes

  No

  N/A

• PIC is visible to the guest and actively leading the team (30)

  Yes

  No

  N/A

• Neat and pulled back hair with a hat/visor (Management excluded from hat/visor) (16)

  Yes

  No

  N/A

• All employees are wearing a jack approved uniform with a name tag and belt (if pants have loops). "One Look" (18)

  Yes

  No

  N/A

• All employees' shirts are tucked and uniforms are free of wrinkles, stains and odors. (20)

  Yes

  No

  N/A