Feast Enterprises Guest Standards

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Guest Standards

Critical Standards

• Burgers are at least 125 degrees when delivered to the guest.

  Yes

  No

  N/A

• Fries at least 150 degrees when delivered to the guest.

  Yes

  No

  N/A

• Guest is greeted apon arrival.

  Yes

  No

  N/A

• Team members make an effort to be friendly through smiling and/or conversation with out interrupting the guest.

  Yes

  No

  N/A

• Guest is thanked for there visit.

  Yes

  No

  N/A

• Guest receives what they ordered including correct product build, condiment(s), napkins, straw and receipt.

  Yes

  No

  N/A

• Restrooms sinks, changing tables, toilets and floors are clean or in the process of being cleaned.

  Yes

  No

  N/A

• Restrooms are stocked with soap, paper towels and toilet tissues.

  Yes

  No

  N/A

• Restaurant passes scheduled, unscheduled, routine and follow up food safety audits.

  Yes

  No

  N/A

• Restaurant maintains good standing with its local and state health department or regulatory agencies.

  Yes

  No

  N/A

Standards

• Burgers Neatly assembled, in the correct packaging.

  Yes

  No

  N/A

• Burgers juicy, produce crisp and the bread has buttery, with a toasted flavor.

  Yes

  No

  N/A

• Fries crispy, golden brown with visible salt.

  Yes

  No

  N/A

• Beverages proper flavor, ice fill and full.

  Yes

  No

  N/A

• Beverages coffee is at least 155 degrees when delivered to the guest.

  Yes

  No

  N/A

• Beverages that are advertised are available with no expired product.

  Yes

  No

  N/A

• Team members are wearing clean and neat Jack-approved uniforms with a name tag; shirts are tucked in to there pants (if applicable).

  Yes

  No

  N/A

• Team members hair is neat and pulled back with hat or visor.

  Yes

  No

  N/A

• All menu boards, OCS and speaker is working and or in good repair with no missing numerals.

  Yes

  No

  N/A

• Music can be heard playing in the dining room.

  Yes

  No

  N/A

• All dine-in orders are served in a basket following current guidelines.

  Yes

  No

  N/A

• Dumpster area is clean, lids and gates are closed and no visible trash on the ground.

  Yes

  No

  N/A

• Landscaping, garbage receptacles, drive-thur lane and parking lot are free of debris and are in good repair.

  Yes

  No

  N/A

• Tables, chairs and highchairs are clean or in the process of being cleaned.

  Yes

  No

  N/A

• Floors are dry and clean or in the process of being cleaned; wet floor signs are being used appropriately.

  Yes

  No

  N/A

• Beverage station (and sauce bar if applicable) is clean and stocked with supplies or in the process of being cleaned/stocked.

  Yes

  No

  N/A

• All kitchen areas in view of the guest's are clean, organized and clutter free.

  Yes

  No

  N/A

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