FEAST Enterprises 8.29 rollout

• Conducted on

  Date

• Prepared by

• Location
  Address

Food

Really Big Chicken Sandwich

This sandwich comes with two chicken patties topped with Swiss-style cheese, two half strips of bacon, tomato, iceberg lettuce and mayonnaise on our regular bun; and you can get up to four chicken patties and four slices of cheese for an additional charge.

• Product Build is correct?

  Yes

  No

  N/A

• Product is neatly assembled?

  Yes

  No

  N/A

• Product temperature correct (hot food hot, cold food cold)?

  Yes

  No

  N/A

• Buns are toasted properly? Full toast? (Toasters are clean and free of build up?

  Yes

  No

  N/A

• Top bun sauced edge to edge?

  Yes

  No

  N/A

• Chicken Patties hot and juicy? Not staged to long or dry?

  Yes

  No

  N/A

• Patties fried in racks, if in use only a single patty is fried in a fry basket with a basket cover?

  Yes

  No

  N/A

• Patties are not left in fry basket or rack before or after being fried?

  Yes

  No

  N/A

• Chicken patties held in UHC pan without a metal lid?

  Yes

  No

  N/A

• Build to charts are in use?

  Yes

  No

  N/A

BLT Cheeseburger

• Product Build is correct?

  Yes

  No

  N/A

• Product is neatly assembled?

  Yes

  No

  N/A

• Product temperature correct (hot food hot, cold food cold)?

  Yes

  No

  N/A

• Buns are toasted properly? Full toast? (Toasters are clean and free of build up?

  Yes

  No

  N/A

• Top bun sauced edge to edge?

  Yes

  No

  N/A

• Burger patties are hot and juicy? Continuous cooking in use? (not batch cooking)

  Yes

  No

  N/A

• Build to charts in use? Proper amount of patties being staged?

  Yes

  No

  N/A

• Every guest is asked if the want to make it a double burger or add a patty? $1

  Yes

  No

  N/A

Sauces and Loaded Fries

Steak & Parm - Hot curly fries topped with steak and creamy white cheese sauce made with a blend of cheeses including Parmesan.

• Product build is correct?

  Yes

  No

  N/A

• -Proper amount of steak defrosted for restaurant’s needs? There are 32 portions made from each bag?<br>-Proper thawing in use, lay the bags of steak flat in a single layer (do not double-stack)?

  Yes

  No

  N/A

• Product is neatly assembled ?

  Yes

  No

  N/A

• Product temperature correct, warm and fresh?

  Yes

  No

  N/A

• Fries are cooked in skimmed cleaned oil vats?

  Yes

  No

  N/A

• Continuous cooking in use to ensure you always have fresh, hot curly fries ready to serve?

  Yes

  No

  N/A

• Use of the “Steak” sticker on the Mini Munchie Box to identify the Steak & Parm build?

  Yes

  No

  N/A

• Box is filled 3 quarters full of curly fries?

  Yes

  No

  N/A

• Proper amount of sauce has been used and has been spread evenly over product.

  Yes

  No

  N/A

• Product served with fork and napkin?

  Yes

  No

  N/A

Cheddar & Bacon - Hot curly fries topped with melty cheddar cheese sauce and bacon bits with a drizzle of green onion ranch.

• Product build is correct?

  Yes

  No

  N/A

• Product is neatly assembled ?

  Yes

  No

  N/A

• Product temperature correct, hot and fresh?

  Yes

  No

  N/A

• Continuous cooking in use to ensure you always have fresh, hot curly fries ready to serve?

  Yes

  No

  N/A

• Fries are cooked in skimmed cleaned oil vats?

  Yes

  No

  N/A

• Proper amount of sauce has been used and has been spread evenly over product.

  Yes

  No

  N/A

• Box is filled 3 quarters full of curly fries?

  Yes

  No

  N/A

• Product served with fork and napkin?

  Yes

  No

  N/A

Onion Rings

• Received 8 hot, crispy onion rings of various sizes (no more then 2 whole/ or 4 halves were broken onion rings)?

  Yes

  No

  N/A

• Oil meets quality standards? ( visual check: oil darkens & slightly smokes as it ages). -oil is skimmed regularly? Oil is not to dark and does not have a unique smell?

  Yes

  No

  N/A

Product Changes- Chick-N-Tater

• All prep cards have been updated with new builds?

  Yes

  No

  N/A

• All assembly cards have been updated with new product builds?

  Yes

  No

  N/A

• Employees can demonstrate knowledge of changes made to products they effect?

  Yes

  No

  N/A

People

Training

• Is new training poster and all job aids posted and have all employees signed off that they have been certified?

  Yes

  No

  N/A

Neat and well groomed

• Clean and neat approved uniform with name tag

  Yes

  No

  N/A

• Black belt worn if pants have belt loops?

  Yes

  No

  N/A

• Slip resistant shoes worn by all employees?

  Yes

  No

  N/A

• Hair neat & pulled back with hat or visor?

  Yes

  No

  N/A

• Shirt neat and tucked into pants?

  Yes

  No

  N/A

Forecasting, Staffing, Guest Ready

• Positive environment/Team dynamic -smiling team members, friendly atmosphere, great communication, and are attentive?

  Yes

  No

  N/A

• Sufficient staffing to handle current volume and meet guest, quality, and speed standards?

  Yes

  No

  N/A

• Pre and post rush checklists in use?

  Yes

  No

  N/A

• Using build to charts and continuous cooking for quality and speed? Prepared amount reflect current needs and charts?

  Yes

  No

  N/A

Consistent and quick service

Consistent and quick service

• Received a genuine welcome within 5 seconds?

  Yes

  No

  N/A

• Guest Service team member can quickly answer basic menu questions?

  Yes

  No

  N/A

• Received undivided attention without being rushed or interrupted?

  Yes

  No

  N/A

• Upsold to “complete my meal” (Combo? Drink? Dessert? Upgrade to a Double?)

  Yes

  No

  N/A

• Provided smile and eye contact?

  Yes

  No

  N/A

• Received a final exit greeting (thank you; invitation to return)?

  Yes

  No

  N/A

• Did you receive your order in a "reasonable" amount of time? Total time less then 5 minutes?

  Yes

  No

  N/A

• Did you get what you ordered?

  Yes

  No

  N/A

Order Accuracy

• Asked, “Do I have the order correct on the screen” at drive thru speaker or repeated?

  Yes

  No

  N/A

• Order is being repeated before money is taken? Both drive thru and counter?

  Yes

  No

  N/A

• Was the correct packaging used?

  Yes

  No

  N/A

• Order repeated when handing out to guest specifying what is in each bag?

  Yes

  No

  N/A

• Order packaged correctly? One combo per bag, bags no more then half way full?

  Yes

  No

  N/A

• Payment was handled correctly and receipt was provided?

  Yes

  No

  N/A

• Order is correct (items, ingredients, modifications, condiments?

  Yes

  No

  N/A

• Did you receive condiments, napkins, fork and knife, straw and receipt (if applicable)?

  Yes

  No

  N/A

• Photo of food.

  Media

Place

Menu Board

• All menu boards, OCS, and speaker work and are in good repair with no missing numerals?

  Yes

  No

  N/A

• Menu boards are assembled according to matrix?

  Yes

  No

  N/A

• Proper gaskets, dividers, bars, and plastics are in use?

  Yes

  No

  N/A

• Please attach photo of menu boards.

  Media

Parking lot

• Landscaping, garbage receptacles, drive-thru lane, and parking lot are free of debris and in good repair?

  Yes

  No

  N/A

• All outside lighting fully functioning (night visit)?

  Yes

  No

  N/A

POP

• All POP up and visible following matrix

  Yes

  No

  N/A

• Window decals in proper places to maximize value, LTO items and premium products?

  Yes

  No

  N/A

• Pop is free of air bubbles and in good condition?

  Yes

  No

  N/A

• Please attached photo of POP.

  Media

Dining Room

• No more then 2 unbussed tables in dining room at time of arrival? Tables that were dirty were cleaned with in 5 mins of arrival?

  Yes

  No

  N/A

• Tables and chairs are clean or are in the process of being cleaned?

  Yes

  No

  N/A

• Beverage station and sauce bar is clean or in the process of being cleaned?

  Yes

  No

  N/A

• No missing ingredients for self serve drink station?

  Yes

  No

  N/A

Bathrooms

• Restrooms sinks, changing tables, toilets, and floors are clean?

  Yes

  No

  N/A

• Restrooms are stocked with soap, paper towels, and toilet tissue?

  Yes

  No

  N/A