Information

Performance Review

  • Audit Title

  • Document No.

  • Name:

  • Store Number:

  • Conducted on

  • Prepared by

Review

Internal Service: Values Our People and Our Culture

  • Instructions: Enter appropriate response. Then provide the actual scores the location received for the quarter.

  • Staffing at appropriate levels: 1 employee per $1000 in sales per week?

  • On-boarding (new hire) Goal is 100% with in 2 weeks. (Tablet, Certifications and OJTs Completed)

  • Management Staffing- Minimum 4 Certified Team Leaders per store (PIC don’t Qualify). And 1 Assistant or Hipo Assistant Manager Candidate if store exceeds $23,000.

  • Cross-trained 3+ workstations (TM)- Goal is 80%.

  • Highlights

  • Opportunities

  • Action Plan

External Service- Values our guest-centric culture, provides friendly and hassle free service in a timely manner.

  • Alerts- Under 4 alerts per 10k

  • VOG- All categories at or above company average.

  • Top Box- Above JIB System Average

  • Bottom Box- Below JIB System Average

  • Inaccuracy below 5%- Score from VOG report

  • Food Temp- Above JIB System Average

  • Food Taste- Above JIB system average

  • Friendliness- Above JIB System Average

  • Order Time- Above JIB System Average

  • Employee Appearance Uniform- Above JIB System Average

  • Cleanliness of Facility- Above JIB System Average

  • Likely to recommend- Above JIB System Average

  • Mystery Shops- 95% Average for Quarter

  • Guest contact rate over 60%- Report Card

  • Speed of Service- Under 4:15 total. Breakfast -3:30, Lunch -3:00, snack -4:00, Dinner -4:30, Late night -5:00

  • Food Safety- 97% or higher.

  • Highlights

  • Opportunities

  • Action Plans

Higher Profits- Financial Performance

  • Sales- At or Above FEAST Company Average for the Quarter

  • Transactions- At or Above FEAST Company Average for the Quarter

  • Food Cost- Under 26%

  • Packaging- Under 2.5%

  • Supplies- Under 1%

  • Labor- Makes goal according to sliding scale.

  • Over Time- Zero Overtime

  • Highlights

  • Opportunities

  • Action Plans

Overall Performance

  • Summary

  • Date and Time Presented

  • Manager Signature

  • District Manager Signature

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