Information
Performance Review
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Audit Title
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Document No.
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Name:
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Store Number:
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Conducted on
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Prepared by
Review
Internal Service: Values Our People and Our Culture
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Instructions: Enter appropriate response. Then provide the actual scores the location received for the quarter.
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Staffing at appropriate levels: 1 employee per $1000 in sales per week?
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On-boarding (new hire) Goal is 100% with in 2 weeks. (Tablet, Certifications and OJTs Completed)
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Management Staffing- Minimum 4 Certified Team Leaders per store (PIC don’t Qualify). And 1 Assistant or Hipo Assistant Manager Candidate if store exceeds $23,000.
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Cross-trained 3+ workstations (TM)- Goal is 80%.
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Highlights
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Opportunities
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Action Plan
External Service- Values our guest-centric culture, provides friendly and hassle free service in a timely manner.
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Alerts- Under 4 alerts per 10k
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VOG- All categories at or above company average.
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Top Box- Above JIB System Average
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Bottom Box- Below JIB System Average
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Inaccuracy below 5%- Score from VOG report
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Food Temp- Above JIB System Average
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Food Taste- Above JIB system average
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Friendliness- Above JIB System Average
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Order Time- Above JIB System Average
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Employee Appearance Uniform- Above JIB System Average
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Cleanliness of Facility- Above JIB System Average
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Likely to recommend- Above JIB System Average
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Mystery Shops- 95% Average for Quarter
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Guest contact rate over 60%- Report Card
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Speed of Service- Under 4:15 total. Breakfast -3:30, Lunch -3:00, snack -4:00, Dinner -4:30, Late night -5:00
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Food Safety- 97% or higher.
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Highlights
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Opportunities
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Action Plans
Higher Profits- Financial Performance
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Sales- At or Above FEAST Company Average for the Quarter
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Transactions- At or Above FEAST Company Average for the Quarter
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Food Cost- Under 26%
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Packaging- Under 2.5%
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Supplies- Under 1%
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Labor- Makes goal according to sliding scale.
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Over Time- Zero Overtime
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Highlights
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Opportunities
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Action Plans
Overall Performance
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Summary
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Date and Time Presented
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Manager Signature
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District Manager Signature