JITB - FEAST Window 2 Rollout - New Chicken

• Conducted on

  Date

• Prepared by

• Location
  Address

Exterior

• Perimeter fencing/walls, building walls, fascia, mansard, soffit, gutters, downspouts, doors, and windows are clean or in the process of being clean

  Yes

  No

  N/A

• Perimeter fencing/walls, building walls, fascia, mansard, soffit, gutters, downspouts, doors, and windows are in good repair and free of graffiti

  Yes

  No

  N/A

• All outside furniture, fixtures., and equipment are clean or in the process of being cleaned (trash receptacles, patio tables, chairs, umbrellas, fly fans, and fire place)

  Yes

  No

  N/A

• All outside furniture, fixtures, and equipment are free of graffiti and in good repair (trash receptacles, patio tables, chairs, umbrellas, fly fans, and fire place

  Yes

  No

  N/A

• Landscaping, Parking lot, sidewalks, and ADA/Access/Markings and signage are clean or in the process of being cleaned

  Yes

  No

  N/A

• Landscaping, Parking lot, sidewalks and ADA/Access/Markings and signage and in good condition and free of graffiti (ADA/Access/Markings signs are present per local ordinances)

  Yes

  No

  N/A

• Outside lights/logo signs are clean or in the process of being cleaned

  Yes

  No

  N/A

• Outside lights/logo signs are all working and in good repair

  Yes

  No

  N/A

• Is POP and signage neat, organized? (No unapproved signage displayed on building, doors or menu boards)

  Yes

  No

  N/A

• Is POP aligned to the POP matrix?

  Yes

  No

  N/A

• Dumpster area is clean; lids and gates are closed and no visible trash on the ground

  Yes

  No

  N/A

• Dumpster area lids and gates are in good repair

  Yes

  No

  N/A

• Are the hours of operation posted near the restaurant entrances, and are they neat and clean?

  Yes

  No

  N/A

Drive-Thru

• Directional signs, logo signs are clean or in the process of being cleaned.

  Yes

  No

  N/A

• Directional signs for drive-thru entry are well maintained and in good repair, drive-thru clearance sign present, legible and in good repair.

  Yes

  No

  N/A

• Visible path from entry to exit, parking lot, landscaping and garbage dumpster area is clean or in the process of being clean.

  Yes

  No

  N/A

• POP Materials and Menu Boards are clean or in the process of being cleaned.

  Yes

  No

  N/A

• POP materials and Menu boards are current, approved, easy to read, and in good repair with no missing panels or numerals.

  Yes

  No

  N/A

• FOOD ORDERED - Start timer or note the time

• Order Confirmation screen and speaker are working properly.

  Yes

  No

  N/A

• The guest is greeted at the speaker box within 5 seconds.

  Yes

  No

  N/A

• All orders, including modifications, are entered in the POS exactly as ordered.

  Yes

  No

  N/A

• Team Member confirms order at the speaker box.

  Yes

  No

  N/A

• The Drive-thru lane, building walls, POP, drive-thru window(s), ledges, and fly fan are clean or in the process of being clean.

  Yes

  No

  N/A

• The Drive-thru lane, building walls, POP, drive-thru window(s) and ledges are well maintained and in good repair.

  Yes

  No

  N/A

• The guest is greeted at the window within 5 seconds.

  Yes

  No

  N/A

• The Guest is greeted and treated in a warm and friendly manner throughout their visit.

  Yes

  No

  N/A

• Smart-Selling used effectively?

  Yes

  No

  N/A

• Asked, “Do I have order correct on screen” at DT speaker (or verbally repeats order?)

  Yes

  No

  N/A

• Warm and friendly re-greet at the window, with a smile and eye contact?

  Yes

  No

  N/A

• All clothing conforms to Jack uniform standards.

  Yes

  No

  N/A

• Payment- Order was verified before taking payment, and receipt was provided without asking for one?

  Yes

  No

  N/A

• All clothing is clean, free of stains, and undamaged (not missing any buttons, free of rips and holes).

  Yes

  No

  N/A

• Yes

  No

  N/A

• Hair is neat and clean above the collar and away from the face

  Yes

  No

  N/A

• At the Drive-thru window, the view into the kitchen is clean/organized and clear of unnecessary clutter

  Yes

  No

  N/A

• At the drive-thru window POP and Hours of Operation are current and approved

  Yes

  No

  N/A

• Lighting is properly lit when appropriate.

  Yes

  No

  N/A

• Orders are being bagged correctly.

  Yes

  No

  N/A

• The order is repeated to the guest as the order is handed out.

  Yes

  No

  N/A

• Guest is thanked when the order is handed out

  Yes

  No

  N/A

• Guest receives what they ordered including correct product build, condiment(s), napkins, straw and receipt

  Yes

  No

  N/A

• Did you receive order within target Window Time or OTD of 3:45?

  Yes

  No

  N/A

• FOOD RECEIVED - Stop the timer and note Speed of Service

• The correct tabs/custom markings and/or special stickers are used.

  Yes

  No

  N/A

• Food is served to the Guest at the appropriate temperature (Chicken 140 F or hotter and Fries are 150 F or hotter)

  Yes

  No

  N/A

• Products are assembled, packaged and served according to specifications. (Hot and juicy patties, fresh produce, crispy and salty fries)

  Yes

  No

  N/A

• Beverages are served at the appropriate temperature, have the proper flavor, level of ice, and beverage fill.

  Yes

  No

  N/A

Product Observations

Cluck Sandwich

• Served in a new foil bag? Chicken is crispy and hot?

  Yes

  No

  N/A

• Brioche Bun has Mystery Sauce on both crown and heel of Cluck Sandwich evenly spread?

  Yes

  No

  N/A

Cluck Spicy Sandwich

• Served in new foil bag with yellow sticker? Chicken is crispy and hot?

  Yes

  No

  N/A

• Brioche Bun has Mystery Sauce on both crown and heel of Cluck Sandwich evenly spread?

  Yes

  No

  N/A

2 for $4 Bagel Sandwiches with new blue wrap

• Bacon Bagel, Sausage Bagel, & Stacked Bagel Quadrants used, depending on build order?

  Yes

  No

  N/A

• Received a properly buttered and toasted bagel, not broken or torn?

  Yes

  No

  N/A

Sauced and Loaded Tots

• Served in a late night take out box?

  Yes

  No

  N/A

• Cheesy Bacon Tots or Jalapeño Tots received hot, crispy, and correct builds?

  Yes

  No

  N/A

• Take out box filled to top with Tots? Served with fork?

  Yes

  No

  N/A

Jack’s Salted Caramel Mocha

• Cup of Hot or Iced Coffee has a “Custom” sticker?

  Yes

  No

  N/A

Making it Stick

• New Retrofit racks in place with correct temperature and time settings? Holding units are maintaining proper temperature? ( upper 270, lower 185).

  Yes

  No

  N/A

• Build to Charts are updated and reflect new extended hold times?

  Yes

  No

  N/A

• Precooking is executed and reasonably matches amounts called out on build to charts?

  Yes

  No

  N/A

• Team members know how to read Build to Charts?

  Yes

  No

  N/A

• PIC and Team Members know their “zero” items, communicate, and stop and drop when ordered?

  Yes

  No

  N/A

• Ingredients are discarded when hold times expire?

  Yes

  No

  N/A

Product Temperatures

• All fully defrosted fillets or crispy chicken strips temp is 29 degrees to 39 degrees?

  Yes

  No

  N/A

• Cooked Fillets or Strips internal temperature is between 140 degrees to 200 degree?

  Yes

  No

  N/A

• What was corrective action?

  Yes

  No

  N/A

• Crispy Fillets, Spicy Fillets, and Crispy Chicken Strips are being properly defrosted in racks, blue tray slides or stacked. Only 2 pans high MAXIMUM during defrost when STACKING (24 hours).

  Yes

  No

  N/A

• Only 1 bag of fillets per pan if defrosting in racks?

  Yes

  No

  N/A

• 16 fillets max (not a full bag) per pan if defrosted in blue tray slides or stacked?

  Yes

  No

  N/A

• One bag of strips per pan for all 3 defrosting methods?

  Yes

  No

  N/A

• Only fully defrosted fillets and strip are in the POU, ready to cook?

  Yes

  No

  N/A

• Is the POU set up appropriately according to Job aids? With raw items below ready to eat foods?

  Yes

  No

  N/A

• Correct fry time used: Fryer timers set at 2:35 mins. For Fillets and Strips once defrosted?

  Yes

  No

  N/A

• Brioche buns properly defrosted and batch toaster set at a 35 second cook time?

  Yes

  No

  N/A

• Spicy/Crispy fillets and Strips are hot and crispy? Fillets and strips are held no longer then 60 mins in UHC and 30 mins in fry bin? (No metal cover on UHC pan).

  Yes

  No

  N/A

• Received hot and crispy Tots? (Taste for Quality, held for 45 mins max).

  Yes

  No

  N/A

• Oil meets visual standards? (i.e. French fries and tacos)

  Yes

  No

  N/A

Shift Management

• PIC actively leading the shift, Following Guest Expectation Travel Path is in use? <br>

  Yes

  No

  N/A

• Have all Team Members received certification of training completion in Jenius? Training poster up?

  Yes

  No

  N/A

• Team Members deployed effectively to handle current volume and meet guest expectations, quality and speed?

  Yes

  No

  N/A

Lighting Survey

• All building signs working properly?

  Yes

  No

  N/A

• Are soffit lights working correctly?

  Yes

  No

  N/A

• Are all directional signs working correctly?

  Yes

  No

  N/A

• Are all parking lot pole lights working correctly?

  Yes

  No

  N/A

• Are pole and/or monument signs working correctly?

  Yes

  No

  N/A

• Is lighting on preview main menu board working correctly?

  Yes

  No

  N/A

• Is lighting on preview breakfast board working?

  Yes

  No

  N/A

• Is lighting on order taker menu board working correctly?

  Yes

  No

  N/A

• Is OCS board working correctly?

  Yes

  No

  N/A