FEAST - OEA Drive Thru Experience

• Conducted on

  Date

• Prepared by

Guest Standard

• Directional signs for drive-thru entry are visible and clean, drive- thru clearance sign present, legible and in good repair?

  Yes

  No

  N/A

• Picture of Directional signs in drive-thru entry, drive- thru clearance sign.

  Media

• All Menu boards, OCS and speaker box are working, clean and in good repair with no missing numerals?

  Yes

  No

  N/A

• Pictures of menu boards and OCS.

  Media

Critical Guest Standard

• Guest is greeted upon arrival at the speaker box within 5 seconds?

  Yes

  No

  N/A

• Team member makes an effort to be friendly and make a connection with the guest at the speaker box?

  Yes

  No

  N/A

Guest Standard

• Team members can quickly answer basic menu questions?

  Yes

  No

  N/A

• Team Member confirms order at the speaker box?

  Yes

  No

  N/A

• The Drive-thru lane, building walls, Drive-thru window(s) and ledges clean and in good repair?

  Yes

  No

  N/A

• Pictures of Drive-thru lane, building walls, Drive-thru window(s) and ledges.

  Media

Critical Guest Standard

• Guest is greeted within 5 seconds of arriving at the window?

  Yes

  No

  N/A

• At the Drive-thru window, team members make an effort to be friendly through smiling and making a connection with the guest?

  Yes

  No

  N/A

Guest Standard

• Team Members are wearing clean and neat Jack- approved uniforms with name tag; shirts tucked in and hair neat and pulled back?

  Yes

  No

  N/A

• Picture of Team Members are wearing clean and neat Jack, in approved uniforms with name tag; shirts tucked in and hair neat and pulled back.

  Media

• At the Drive-thru window, the view into the kitchen is clean / organized and clutter free?

  Yes

  No

  N/A

• At the Drive-thru window, are the hours of operations and the current promotion present and correct?

  Yes

  No

  N/A

• Picture of the Drive-thru window, the hours of operations and the current promotion.

  Media

• At the Drive-thru window the fly fan is clean and operational?

  Yes

  No

  N/A

• Orders being bagged properly? One combo per bag?

  Yes

  No

  N/A

• Expediter repeats order as bags are being handed out the window?

  Yes

  No

  N/A

Critical Guest Standards

• Guest Receives what they ordered including correct product build, condiment(s), napkins, straw and receipt?

  Yes

  No

  N/A

• Guest is thanked for their visit?

  Yes

  No

  N/A

• Burgers: At least 125°F when delivered to the guest? Take temp using probe.

  Yes

  No

  N/A

• Burgers: Packaged correctly, build is correct, patty is juicy and produce is fresh/crisp?

  Yes

  No

  N/A

• Fries: At least 150F when delivered to the guest? Use Probe.

  Yes

  No

  N/A

• Fries: are crispy with visible salt?

  Yes

  No

  N/A

• Beverages: appropriate amount of ice for cold beverages; coffee and tea are hot; no off flavors?

  Yes

  No

  N/A

• Miscellaneous Pictures

  Media

• PIC Signature

  Sign

• Auditors Signature

  Sign