Title Page
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Advisor Name
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Conducted by
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Store Code
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Done on
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Is there someone at the podium?
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Was the customer acknowledged?
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Are all staff in uniform?
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Was the advisor wearing a name badge?
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Did the advisor introduce themselves?
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Was there a demo?
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Was the customers needs elaborated?
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Was there a compass sheet if it was a top up?
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Was there a line check done for HBB?
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Did the advisor discuss any plans/tariffs with the customer?
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Was wifi calling demonstrated?
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Was there a coverage checker done?
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Did they summarise the customers needs?
