Title Page

  • Conducted on

  • Prepared by

  • Location
  • Check-Out experience meets standard

  • Check-Out service is provided in timely manner (5 min)

  • Front desk agent offers transportation assistance

  • Front desk agent asks about rewards membership

  • Front desk agent offers to e-mail folio to guest

  • Front desk agent facilitates luggage assistance and escort to the exit

  • Front desk agent owns and resolves guest's requests and opportunities immediately

  • Warm welcome/greeting provided

  • Front desk agent provides a warm welcome (Three steps of service)

  • Good posture, smile, eye contact, and attentive listening maintained throughout the interaction

  • Front desk agent uses appropriate verbiage

  • Front desk agent does not decline a request without offering alternatives

  • Front desk agent in "On Stage"

  • Well groomed and professional, wearing uniform

  • Front desk agent takes pride in and care of personal appearance

  • Guest name was used during the experience, when known

  • Front desk/club concierge employee anticipates needs (Three steps of service)

  • Further assistance offered to the guest

  • Warm and sincere closing offered and appreciation demonstrated

  • Front desk agent provides a fond farewell (Three steps of service)

  • Front desk agent enhances emotional engagement (Positive)

  • Front desk agent enhances emotional engagement (Negative)

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.