Title Page

  • Conducted on

  • Prepared by

  • Location

Day Service

  • Housekeeping service is provided on time (4 pm or within an hour if requested)

  • Guest belongings have been straightened

  • Bath amenities/terry replaced/straightened

  • Guest's linen reuse request is honored

  • Furnishings are straightened

  • Products in the room are replenished and straightened

  • Odor is neutral

  • Trash cans are emptied

  • Vanity, sink, mirror, cabinets and drawers are clean

  • Toilet, tub/shower and shower curtain are clean

  • Bathroom floor is clean

  • Bedding is properly serviced and is clean and in good condition

  • Carpet/floor is clean

  • Balcony/patio furniture is clean and straightened

  • Housekeeping carts are well maintained and tidy when visible to guests

  • Warm welcome greeting provided

  • Housekeeper provides a warm welcome (Three steps of service)

  • Well groomed and professional wearing a uniform

  • housekeeper takes pride in and takes care of personal appearance

Turndown Service

  • Turndown service is provided on time (by 9:30 pm, within 15 min if requested)

  • Bathroom products are refreshed

  • Bathroom receives second cleaning

  • Guest belongings have been straightened

  • Bed turndown meets standard

  • Turndown amenities meets standard

  • Turndown amenities meet brand specifications

  • Guestroom living area receives second service

  • Guestroom is set to an evening ambience

  • Soft music adds to the amience

  • Bottled water and glassware are placed at bedside

General Bedroom

  • Alarm Clock/clock radio meets specifications

  • Bluetooth Streaming, must be Tivoli, Geneva, B&O or B&W

  • Amenities display the correct brand voice

  • Bathrobes and terry are correct brand voice

  • note pad, directory, telephone faceplate, IRD menu, doorknob menu

  • Guestroom recycling meets brand standard

Bedroom

  • Smoke detector functional

  • Entry door safety features are fully functional

  • must have deadbolt, safety latch, evacuation graphics, self closing device and view port

  • Hangers meet standard

  • 3 satin, 6 male wooden, 6 female wooden

  • Iron/ironing board meet standard

  • must have auto shut off safety feature, full size iron board and cover,

  • Valet/Laundry amenities meet standard

  • 2 laundry bags, 2 laundry tickets,

  • Bathrobes and slippers meet standard

  • Luggage rack meet standard

  • 1 luggage rack, could be built in

  • In-room safe meet standard

  • Ice buckets and glasses presentation meets standard

  • 2 glasses upside down on coaster, ice bucket with lid and an ice tong

  • Bottled water meets standard

  • 2 water bottles of 295 ml,

  • In-room coffee machine and set-up meets standard

  • nespresso or illy coffee machine,

  • In-room coffee amenities meets standard

  • 2 coffee cups, 2 saucers, 2 bottles of water, 4 creamers, 6 coffee pods, sip straw, stirrer, sugar, raw sugar, artificial sweetener, 4 bag with two types of tea

  • Alarm clock/clock radio meets standard (off position, correct time, )

  • Note pad and pen meet standard (brand voice, placed at each telephone)

  • Guest services directory meets standard (present, brand voice, location and operating hours for restaurants, spa, fitness center, lounge, retail, linen reuse policy and community footprints)

  • In-room private dining guide/menu and door knob menu meets standard

  • Linen and terry reuse program meets standard (BV, not in frame, guest services directory)

  • Easily accessed outlets are available for guests to use (one at nightstand, USB charging through radio device acceptable)

  • Reading materials meet standard (1 RC magazine, 1 non RC Selection, retail catalog)

  • Qibla sign, prayer mat and Holy Quran meet standards

  • In-room collateral is not under glass on the desk or nightstand (Except Qibla Sign)

  • Brand logo/name is only on authorized objects in the guestroom (only on door hangers, envelopes, IRD collateral, HK cards, ENG cards, note pad, pen, safe sticker, robe card, tv list, faceplate, directory, scenography card, laundry ticket, shoe shine card, disposable coffee cups, turndown chocolates, keycard, keycard sleeve)

  • Guest amenities meets standard (Shoe Shine, Sewing kit, shoe horn, shoe mitt, shoe polisher)

  • Suite and club level room additional amenities meet standard (Emery board, hairdryer bag, toothbrush, toothpaste, slippers, laundry bag)

  • Honor Bar/Refreshment Center is clean, in good condition and well stocked

  • Telephones met standard (2 telephones, 1 cordless, message waiting light, voice mail button, speed dial button programmed for guest service, faceplate to have room number)

  • Bedding and mattress meet standard (down duvet, mattress protector, feather bed, 1 flat sheet, no bed spread, bed skirt if not platform bed)

  • Pillows meet standard (Queen 4 standard, King 4 king)

  • Bedroom/Bathroom odor is neutral

  • Bedroom Cleanliness - Doors/Walls/Baseboards/Mirrors/Artwork

  • Bedroom Condition - Doors/Walls/Baseboards/Mirrors/Artwork

  • Bedroom Cleanliness - Ceiling

  • Bedroom Condition - Condition

  • Bedroom Cleanliness - Flooring/Carpet

  • Bedroom Condition - Flooring/carpet

  • Bedroom Cleanliness - Closet Area/ironing Board/Iron/Safe

  • Bedroom Cleanliness - Coffee Set Up/Ice Bucket/Trays/Accessories/Refrigerator/Microwave/Mini Bar/Wet Bar

  • Bedroom Condition - Coffee Set Up/Ice Bucket/Trays/Accessories/Refrigerator/Microwave/Mini Bar/Wet Bar

  • Bedroom Cleanliness - Case goods-dresser/nightstands/End coffee tables

  • Bedroom Condition - Case goods-dresser/nightstands/End coffee tables

  • Bedroom Cleanliness - Telephone/Clock/Audio Equipment/Television Remote Control/Collateral

  • Bedroom Condition - Telephone/Clock/Audio Equipment/Television Remote Control/Collateral

  • Bedroom Cleanliness - Desk/Desk Chair/Trashcan

  • Bedroom Condition - Desk/Desk Chair/Trashcan

  • Bedroom Cleanliness - Upholstered Furniture (Chairs/Ottomans/Sofa)

  • Bedroom Condition - Upholstered Furniture (Chairs/Ottomans/Sofa)

  • Bedroom Cleanliness - Lamps/Lighting

  • Bedroom Condition - Lamps/Lighting

  • Bedroom Cleanliness - Windows/Windows Treatments

  • Bedroom Condition - Windows/Windows Treatments

  • Bedroom Cleanliness - HVAC/Ventilation

  • Bedroom Condition - HVAC/Ventilation

  • Bedroom Cleanliness - Balcony/Patio Furniture/Area

  • Bedroom Condition - Balcony/Patio Furniture/Area

  • Bedroom Cleanliness - Headboard/Bed Frame/Mattress/Box Spring

  • Bedroom Condition - Headboard/Bed Frame/Mattress/Box Spring

  • Bedroom Cleanliness - Bedding/Linens/Pillows/Shams/Coverlets/free of wrinkles

  • Bedroom Condition - Bedding/Linens/Pillows/Shams/Coverlets/free of wrinkles

  • Room/Suite is free of pests

Bathroom

  • Bath/Vanity amenities meet standards

  • Bath/Vanity amenities are correct product line and size

  • Bath/Vanity furnishings meet standards

  • Live Plant, flower meet standard

  • hair dryer meets standards

  • Bathroom has separate hooks for robe and linen reuse

  • Bath terry meets standards

  • Bathroom Cleanliness- Doors/Walls/Baseboards

  • Bathroom Condition - Doors/Walls/Baseboards

  • Bathroom Cleanliness - Ceiling

  • Bathroom Condition - Ceiling

  • Bathroom Cleanliness - Floor

  • Bathroom Condition - Floor

  • Bathroom Cleanliness - Sink/Counter/Shelves/Faucets

  • Bathroom Condition - Sink/Counter/Shelves/Faucets

  • Bathroom Cleanliness - Mirrors/Lighting/Light Fixtures

  • Bathroom Condition - Mirrors/Lighting/Light Fixtures

  • Bathroom Cleanliness - Vents/Exhaust Fans

  • Bathroom Condition - Vents/Exhaust Fans

  • Bathroom Cleanliness - Toilet

  • Bathroom Condition - Toilet

  • Bathroom Cleanliness - Fixtures(Towel Bars/Hair dryers/amenity tray/waste can/tissue holder/toilet tissue holder)

  • Bathroom Condition - Fixtures(Towel Bars/Hair dryers/amenity tray/waste can/tissue holder/toilet tissue holder)

  • Bathroom Cleanliness - Linens/Terry

  • Bathroom Condition - Linens/Terry

  • Bathroom Cleanliness - Shower Curtain/Shower Doors/Shower Rod

  • Bathroom Condition - Shower Curtain/Shower Doors/Shower Rod

  • Bathroom Cleanliness - Bathtub/Shower Enclosures/Plumbing Fixtures

  • Bathroom Cleanliness - Bathtub/Shower Enclosures/Plumbing Fixtures

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.