RCR Housekeeping

• Conducted on

  Date

• Prepared by

• Location
  Address

Day Service

• Housekeeping service is provided on time (4 pm or within an hour if requested)

  Yes

  No

  N/A

• Guest belongings have been straightened

  Yes

  No

  N/A

• Bath amenities/terry replaced/straightened

  Yes

  No

  N/A

• Guest's linen reuse request is honored

  Yes

  No

  N/A

• Furnishings are straightened

  Yes

  No

  N/A

• Products in the room are replenished and straightened

  Yes

  No

  N/A

• Odor is neutral

  Yes

  No

  N/A

• Trash cans are emptied

  Yes

  No

  N/A

• Vanity, sink, mirror, cabinets and drawers are clean

  Yes

  No

  N/A

• Toilet, tub/shower and shower curtain are clean

  Yes

  No

  N/A

• Bathroom floor is clean

  Yes

  No

  N/A

• Bedding is properly serviced and is clean and in good condition

  Yes

  No

  N/A

• Carpet/floor is clean

  Yes

  No

  N/A

• Balcony/patio furniture is clean and straightened

  Yes

  No

  N/A

• Housekeeping carts are well maintained and tidy when visible to guests

  Yes

  No

  N/A

• Warm welcome greeting provided

  Yes

  No

  N/A

• Housekeeper provides a warm welcome (Three steps of service)

  Yes

  No

  N/A

• Well groomed and professional wearing a uniform

  Yes

  No

  N/A

• housekeeper takes pride in and takes care of personal appearance

  Yes

  No

  N/A

• Yes

  No

  N/A

Turndown Service

• Turndown service is provided on time (by 9:30 pm, within 15 min if requested)

  Yes

  No

  N/A

• Bathroom products are refreshed

  Yes

  No

  N/A

• Bathroom receives second cleaning

  Yes

  No

  N/A

• Guest belongings have been straightened

  Yes

  No

  N/A

• Bed turndown meets standard

  Yes

  No

  N/A

• Turndown amenities meets standard

  Yes

  No

  N/A

• Turndown amenities meet brand specifications

  Yes

  No

  N/A

• Guestroom living area receives second service

  Yes

  No

  N/A

• Guestroom is set to an evening ambience

  Yes

  No

  N/A

• Soft music adds to the amience

  Yes

  No

  N/A

• Bottled water and glassware are placed at bedside

  Yes

  No

  N/A

General Bedroom

• Alarm Clock/clock radio meets specifications

  Yes

  No

  N/A

• Bluetooth Streaming, must be Tivoli, Geneva, B&O or B&W

• Amenities display the correct brand voice

  Yes

  No

  N/A

• Bathrobes and terry are correct brand voice

  Yes

  No

  N/A

• note pad, directory, telephone faceplate, IRD menu, doorknob menu

• Guestroom recycling meets brand standard

  Yes

  No

  N/A

Bedroom

• Smoke detector functional

  Yes

  No

  N/A

• Entry door safety features are fully functional

  Yes

  No

  N/A

• must have deadbolt, safety latch, evacuation graphics, self closing device and view port

• Hangers meet standard

  Yes

  No

  N/A

• 3 satin, 6 male wooden, 6 female wooden

• Iron/ironing board meet standard

  Yes

  No

  N/A

• must have auto shut off safety feature, full size iron board and cover,

• Valet/Laundry amenities meet standard

  Yes

  No

  N/A

• 2 laundry bags, 2 laundry tickets,

• Bathrobes and slippers meet standard

  Yes

  No

  N/A

• Luggage rack meet standard

  Yes

  No

  N/A

• 1 luggage rack, could be built in

• In-room safe meet standard

  Yes

  No

  N/A

• Ice buckets and glasses presentation meets standard

  Yes

  No

  N/A

• 2 glasses upside down on coaster, ice bucket with lid and an ice tong

• Bottled water meets standard

  Yes

  No

  N/A

• 2 water bottles of 295 ml,

• In-room coffee machine and set-up meets standard

  Yes

  No

  N/A

• nespresso or illy coffee machine,

• In-room coffee amenities meets standard

  Yes

  No

  N/A

• 2 coffee cups, 2 saucers, 2 bottles of water, 4 creamers, 6 coffee pods, sip straw, stirrer, sugar, raw sugar, artificial sweetener, 4 bag with two types of tea

• Alarm clock/clock radio meets standard (off position, correct time, )

  Yes

  No

  N/A

• Note pad and pen meet standard (brand voice, placed at each telephone)

  Yes

  No

  N/A

• Guest services directory meets standard (present, brand voice, location and operating hours for restaurants, spa, fitness center, lounge, retail, linen reuse policy and community footprints)

  Yes

  No

  N/A

• In-room private dining guide/menu and door knob menu meets standard

  Yes

  No

  N/A

• Linen and terry reuse program meets standard (BV, not in frame, guest services directory)

  Yes

  No

  N/A

• Easily accessed outlets are available for guests to use (one at nightstand, USB charging through radio device acceptable)

  Yes

  No

  N/A

• Reading materials meet standard (1 RC magazine, 1 non RC Selection, retail catalog)

  Yes

  No

  N/A

• Qibla sign, prayer mat and Holy Quran meet standards

  Yes

  No

  N/A

• In-room collateral is not under glass on the desk or nightstand (Except Qibla Sign)

  Yes

  No

  N/A

• Brand logo/name is only on authorized objects in the guestroom (only on door hangers, envelopes, IRD collateral, HK cards, ENG cards, note pad, pen, safe sticker, robe card, tv list, faceplate, directory, scenography card, laundry ticket, shoe shine card, disposable coffee cups, turndown chocolates, keycard, keycard sleeve)

  Yes

  No

  N/A

• Guest amenities meets standard (Shoe Shine, Sewing kit, shoe horn, shoe mitt, shoe polisher)

  Yes

  No

  N/A

• Suite and club level room additional amenities meet standard (Emery board, hairdryer bag, toothbrush, toothpaste, slippers, laundry bag)

  Yes

  No

  N/A

• Honor Bar/Refreshment Center is clean, in good condition and well stocked

  Yes

  No

  N/A

• Telephones met standard (2 telephones, 1 cordless, message waiting light, voice mail button, speed dial button programmed for guest service, faceplate to have room number)

  Yes

  No

  N/A

• Bedding and mattress meet standard (down duvet, mattress protector, feather bed, 1 flat sheet, no bed spread, bed skirt if not platform bed)

  Yes

  No

  N/A

• Pillows meet standard (Queen 4 standard, King 4 king)

  Yes

  No

  N/A

• Bedroom/Bathroom odor is neutral

  Yes

  No

  N/A

• Bedroom Cleanliness - Doors/Walls/Baseboards/Mirrors/Artwork

  Yes

  No

  N/A

• Bedroom Condition - Doors/Walls/Baseboards/Mirrors/Artwork

  Yes

  No

  N/A

• Bedroom Cleanliness - Ceiling

  Yes

  No

  N/A

• Bedroom Condition - Condition

  Yes

  No

  N/A

• Bedroom Cleanliness - Flooring/Carpet

  Yes

  No

  N/A

• Bedroom Condition - Flooring/carpet

  Compliant

  Minor

  Major

• Bedroom Cleanliness - Closet Area/ironing Board/Iron/Safe

  Compliant

  Minor

  Major

• Bedroom Cleanliness - Coffee Set Up/Ice Bucket/Trays/Accessories/Refrigerator/Microwave/Mini Bar/Wet Bar

  Compliant

  Minor

  Major

• Bedroom Condition - Coffee Set Up/Ice Bucket/Trays/Accessories/Refrigerator/Microwave/Mini Bar/Wet Bar

  Compliant

  Minor

  Major

• Bedroom Cleanliness - Case goods-dresser/nightstands/End coffee tables

  Compliant

  Minor

  Major

• Bedroom Condition - Case goods-dresser/nightstands/End coffee tables

  Compliant

  Minor

  Major

• Bedroom Cleanliness - Telephone/Clock/Audio Equipment/Television Remote Control/Collateral

  Compliant

  Minor

  Major

• Bedroom Condition - Telephone/Clock/Audio Equipment/Television Remote Control/Collateral

  Compliant

  Minor

  Major

• Bedroom Cleanliness - Desk/Desk Chair/Trashcan

  Compliant

  Minor

  Major

• Bedroom Condition - Desk/Desk Chair/Trashcan

  Compliant

  Minor

  Major

• Bedroom Cleanliness - Upholstered Furniture (Chairs/Ottomans/Sofa)

  Compliant

  Minor

  Major

• Bedroom Condition - Upholstered Furniture (Chairs/Ottomans/Sofa)

  Compliant

  Minor

  Major

• Bedroom Cleanliness - Lamps/Lighting

  Compliant

  Minor

  Major

• Bedroom Condition - Lamps/Lighting

  Compliant

  Minor

  Major

• Bedroom Cleanliness - Windows/Windows Treatments

  Compliant

  Minor

  Major

• Bedroom Condition - Windows/Windows Treatments

  Compliant

  Minor

  Major

• Bedroom Cleanliness - HVAC/Ventilation

  Compliant

  Minor

  Major

• Bedroom Condition - HVAC/Ventilation

  Compliant

  Minor

  Major

• Bedroom Cleanliness - Balcony/Patio Furniture/Area

  Compliant

  Minor

  Major

• Bedroom Condition - Balcony/Patio Furniture/Area

  Compliant

  Minor

  Major

• Bedroom Cleanliness - Headboard/Bed Frame/Mattress/Box Spring

  Compliant

  Minor

  Major

• Bedroom Condition - Headboard/Bed Frame/Mattress/Box Spring

  Compliant

  Minor

  Major

• Bedroom Cleanliness - Bedding/Linens/Pillows/Shams/Coverlets/free of wrinkles

  Compliant

  Minor

  Major

• Bedroom Condition - Bedding/Linens/Pillows/Shams/Coverlets/free of wrinkles

  Compliant

  Minor

  Major

• Room/Suite is free of pests

  Compliant

  Minor

  Major

Bathroom

• Bath/Vanity amenities meet standards

  Yes

  No

  N/A

• Bath/Vanity amenities are correct product line and size

  Yes

  No

  N/A

• Bath/Vanity furnishings meet standards

  Yes

  No

  N/A

• Live Plant, flower meet standard

  Yes

  No

  N/A

• hair dryer meets standards

  Yes

  No

  N/A

• Bathroom has separate hooks for robe and linen reuse

  Yes

  No

  N/A

• Bath terry meets standards

  Yes

  No

  N/A

• Bathroom Cleanliness- Doors/Walls/Baseboards

  Compliant

  Minor

  Major

• Bathroom Condition - Doors/Walls/Baseboards

  Compliant

  Minor

  Major

• Bathroom Cleanliness - Ceiling

  Compliant

  Minor

  Major

• Bathroom Condition - Ceiling

  Compliant

  Minor

  Major

• Bathroom Cleanliness - Floor

  Compliant

  Minor

  Major

• Bathroom Condition - Floor

  Compliant

  Minor

  Major

• Bathroom Cleanliness - Sink/Counter/Shelves/Faucets

  Compliant

  Minor

  Major

• Bathroom Condition - Sink/Counter/Shelves/Faucets

  Compliant

  Minor

  Major

• Bathroom Cleanliness - Mirrors/Lighting/Light Fixtures

  Compliant

  Minor

  Major

• Bathroom Condition - Mirrors/Lighting/Light Fixtures

  Compliant

  Minor

  Major

• Bathroom Cleanliness - Vents/Exhaust Fans

  Compliant

  Minor

  Major

• Bathroom Condition - Vents/Exhaust Fans

  Compliant

  Minor

  Major

• Bathroom Cleanliness - Toilet

  Compliant

  Minor

  Major

• Bathroom Condition - Toilet

  Compliant

  Minor

  Major

• Bathroom Cleanliness - Fixtures(Towel Bars/Hair dryers/amenity tray/waste can/tissue holder/toilet tissue holder)

  Compliant

  Minor

  Major

• Bathroom Condition - Fixtures(Towel Bars/Hair dryers/amenity tray/waste can/tissue holder/toilet tissue holder)

  Compliant

  Minor

  Major

• Bathroom Cleanliness - Linens/Terry

  Compliant

  Minor

  Major

• Bathroom Condition - Linens/Terry

  Compliant

  Minor

  Major

• Bathroom Cleanliness - Shower Curtain/Shower Doors/Shower Rod

  Compliant

  Minor

  Major

• Bathroom Condition - Shower Curtain/Shower Doors/Shower Rod

  Compliant

  Minor

  Major

• Bathroom Cleanliness - Bathtub/Shower Enclosures/Plumbing Fixtures

  Compliant

  Minor

  Major

• Bathroom Cleanliness - Bathtub/Shower Enclosures/Plumbing Fixtures

  Compliant

  Minor

  Major