Title Page
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Conducted on
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Prepared by
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Location
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Laundry attendant is available to take calls for laundry service
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Laundry service is available seven days a week
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Attendant follows the correct procedures for picking up the Laundry
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Attendant follows correct procedure for dropping off the Laundry
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Delivery Room delivery announcement meets standard
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Laundry is pressed professionally
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Warm welcome greeting provided
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Good posture, smile, eye contact, and attentive listening maintained throughout the interaction
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Well groomed and professional, wearing a uniform
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Employee takes pride in and care of personal appearance
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Guest name used during the experience, where known
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Further assistance offered to the guest
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Warm and sincere closing offered and appreciation demonstrated
