Title Page
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Conducted on
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Prepared by
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Location
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Telephone etiquette meets standard
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Telephone - Warm welcome/greeting provided
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Telephone - guest name used during the experience, when known
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Hotel operator offers tea/coffee with wake -up call to club guests
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Telephone - further assistance offered to the guest
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Telephone - Warm and sincere closing offered and appreciation demonstrated
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Hotel operator delivers wake-up call
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Hotel operator offers 15 minute follow up call
