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Telephone etiquette meets standard
Telephone - Warm welcome/greeting provided
Telephone - guest name used during the experience, when known
Hotel operator offers tea/coffee with wake -up call to club guests
Telephone - further assistance offered to the guest
Telephone - Warm and sincere closing offered and appreciation demonstrated
Hotel operator delivers wake-up call
Hotel operator offers 15 minute follow up call
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to
take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment;
or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is
permissible in your workplace or jurisdiction.
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