Service Delivery 40%

All routine tasks completed?

All periodic tasks completed?

All contracted hours supplied at the time specified?

All complaints responded to within SLA timescales and resolved to the satisfaction of the client?

Staffing 15%

All cleaning staff wear uniform that is clean and in good repair and demonstrate good personal hygiene?

All permanent and relief staff are adequately trained / qualified for the tasks they undertake?

Contractor demonstrates good management of sub-contractors?

All staff in contact with public / clients / tenants exhibit good customer service skills?

Contract Management 25%

Supplier Contract Manager site visits have been completed to an agreed schedule?

All agreed supplier scheduled site audits and inspections completed on time?

Invoicing is accurate?

Invoices are supplied in a timely manner?

Supplier has introduced positive innovations to the contract that have improved efficiency, environmental performance, reduced cost or delighted customers?

H&S 20%

Statutory compliance is maintained without incident and records are comprehensive, concise and accessible?

Safe systems of work are established and adhered to at all times (PTW, RAMS, COSHH)?

Webtool / Riskwise

The lone worker process is complied with in all cases?

Supplier has introduced measures to improve recycling?

All items of electrical equipment which the supplier is responsible for have been PAT tested?

AOB 1.1

AOB 1.2

AOB 1.3

AOB 1.4

AOB 1.5

AOB 1.6

AOB 1.7

AOB 1.8

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.