Title Page
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Document No.
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Month covered
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Client / Site
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Next meeting scheduled for
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Meeting attendees
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This meeting commenced on
Service Delivery 40%
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All routine tasks completed?
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All periodic tasks completed?
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All contracted hours supplied at the time specified?
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All complaints responded to within SLA timescales and resolved to the satisfaction of the client?
Staffing 15%
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All cleaning staff wear uniform that is clean and in good repair and demonstrate good personal hygiene?
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All permanent and relief staff are adequately trained / qualified for the tasks they undertake?
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Contractor demonstrates good management of sub-contractors?
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All staff in contact with public / clients / tenants exhibit good customer service skills?
Contract Management 25%
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Supplier Contract Manager site visits have been completed to an agreed schedule?
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All agreed supplier scheduled site audits and inspections completed on time?
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Invoicing is accurate?
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Invoices are supplied in a timely manner?
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Supplier has introduced positive innovations to the contract that have improved efficiency, environmental performance, reduced cost or delighted customers?
H&S 20%
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Statutory compliance is maintained without incident and records are comprehensive, concise and accessible?
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Safe systems of work are established and adhered to at all times (PTW, RAMS, COSHH)?
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Webtool / Riskwise
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The lone worker process is complied with in all cases?
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Supplier has introduced measures to improve recycling?
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All items of electrical equipment which the supplier is responsible for have been PAT tested?
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AOB 1.1
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AOB 1.2
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AOB 1.3
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AOB 1.4
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AOB 1.5
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AOB 1.6
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AOB 1.7
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AOB 1.8
