RCS - Cleaning Contract KPI form

• Document No.

• Month covered

• Client / Site

• Next meeting scheduled for

  Date

• Meeting attendees

• This meeting commenced on

  Date

Service Delivery 40%

• All routine tasks completed?

  Pass

  Fail

  Merit

  N/a

• All periodic tasks completed?

  Pass

  Fail

  Merit

  N/a

• All contracted hours supplied at the time specified?

  Pass

  Fail

  Merit

  N/a

• All complaints responded to within SLA timescales and resolved to the satisfaction of the client?

  Pass

  Fail

  Merit

  N/a

Staffing 15%

• All cleaning staff wear uniform that is clean and in good repair and demonstrate good personal hygiene?

  Pass

  Fail

  Merit

  N/a

• All permanent and relief staff are adequately trained / qualified for the tasks they undertake?

  Pass

  Fail

  Merit

  N/a

• Contractor demonstrates good management of sub-contractors?

  Pass

  Fail

  Merit

  N/a

• All staff in contact with public / clients / tenants exhibit good customer service skills?

  Pass

  Fail

  Merit

  N/a

Contract Management 25%

• Supplier Contract Manager site visits have been completed to an agreed schedule?

  Pass

  Fail

  Merit

  N/a

• All agreed supplier scheduled site audits and inspections completed on time?

  Pass

  Fail

  Merit

  N/a

• Invoicing is accurate?

  Pass

  Fail

  Merit

  N/a

• Invoices are supplied in a timely manner?

  Pass

  Fail

  Merit

  N/a

• Supplier has introduced positive innovations to the contract that have improved efficiency, environmental performance, reduced cost or delighted customers?

  Pass

  Fail

  Merit

  N/a

H&S 20%

• Statutory compliance is maintained without incident and records are comprehensive, concise and accessible?

  Pass

  Fail

  Merit

  N/a

• Safe systems of work are established and adhered to at all times (PTW, RAMS, COSHH)?

  Pass

  Fail

  Merit

  N/a

• Webtool / Riskwise

  Pass

  Fail

  Merit

  N/a

• The lone worker process is complied with in all cases?

  Pass

  Fail

  Merit

  N/a

• Supplier has introduced measures to improve recycling?

  Pass

  Fail

  Merit

  N/a

• All items of electrical equipment which the supplier is responsible for have been PAT tested?

  Pass

  Fail

  Merit

  N/a

• AOB 1.1

• AOB 1.2

• AOB 1.3

• AOB 1.4

• AOB 1.5

• AOB 1.6

• AOB 1.7

• AOB 1.8