Service Delivery 40%

  • All routine tasks completed?

  • All periodic tasks completed?

  • All contracted hours supplied at the time specified?

  • All complaints responded to within SLA timescales and resolved to the satisfaction of the client?

Staffing 15%

  • All cleaning staff wear uniform that is clean and in good repair and demonstrate good personal hygiene?

  • All permanent and relief staff are adequately trained / qualified for the tasks they undertake?

  • Contractor demonstrates good management of sub-contractors?

  • All staff in contact with public / clients / tenants exhibit good customer service skills?

Contract Management 25%

  • Supplier Contract Manager site visits have been completed to an agreed schedule?

  • All agreed supplier scheduled site audits and inspections completed on time?

  • Invoicing is accurate?

  • Invoices are supplied in a timely manner?

  • Supplier has introduced positive innovations to the contract that have improved efficiency, environmental performance, reduced cost or delighted customers?

H&S 20%

  • Statutory compliance is maintained without incident and records are comprehensive, concise and accessible?

  • Safe systems of work are established and adhered to at all times (PTW, RAMS, COSHH)?

  • Webtool / Riskwise

  • The lone worker process is complied with in all cases?

  • Supplier has introduced measures to improve recycling?

  • All items of electrical equipment which the supplier is responsible for have been PAT tested?

  • AOB 1.1

  • AOB 1.2

  • AOB 1.3

  • AOB 1.4

  • AOB 1.5

  • AOB 1.6

  • AOB 1.7

  • AOB 1.8

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