Title Page
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Who's the receptionist on duty?
- Anna Sprey
- Gabriella Riquelme- Fuentes
- Oscar Lynn
- Stephanie Schneider
- Gustavo Cairoli Barbosa
- Charlene Davies
- Chloe Cottingham
- Ciara Bernnan
- Moi
- Ana Beatriz Silva
- Beatriz Amaral
- Angela Baio
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Today's Date
Shift Duties
Handover
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Speak with Night Manager and go through
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Houskeeping list has been printed and relevant information in in Communication Diary and handed over. Note of anything that needs to be communicated to different departments and ensure all commo are clear.
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Read Communication diary and the logs since last shift for any relevent information. Write down any action items on todays checklist
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Read through teams chats and read your personal work email since last shift and note anything required
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make sure all no shows have been actioned and there isn't any "checked in missed" reservations remaining
Login into Systems
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Make sure Night Shift has logged out of all Systems
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Log into - Mews, Goki, Outlook, Teams, CCTV and any other relevent systems and make sure you have logeed out of others profiles
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Make sure the Goki Dashboard is open on a computer and all messages and inboxes are being answered and responded to in a timely manner
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Reset Air-conditioner system/BMS
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Check Toilet Exaughst fans are turned on (no.1 & no.3 in aircon system
Morning setup
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Go through reservations on timeline making sure guests staying in dorm rooms are booked into the same room, make sure to lock the reservation and make notes on the account.
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Check the Timeline for 'Red Line bookings - assign to a room where possible. if the red line is for anything with more than 24 hours until checking and you can't assign please leave it, Report to the on-duty shift manager
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Make sure all checkouts have a balance of 0, if guest has paid and issue with account make sure to add notes to account and resolve where possible
Daily tasks
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Reply and file away emails. Write down any action items
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Make sure Goki Dashboard is being checked and actioned periodically
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10:15am - Turn music on around the building.
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10:30am - Prepare checkout list and go to investigate late checkouts ensure all checkouts have been actioned before 11am
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with kick outs ensure follow up via email is sent if belongings are left in room
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Communicate with houskeeping any late checkouts and what actions have been made
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Ensure all keys are back that have been signed out and ones that are not have been accounted for and pass onto PM Shift Manager
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Fill out AM action log in communication book throughout the day as relevant things happen
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leave the dirty sheets left by guests in the chute whenever you see the bin full.
End of Shift
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Leave your desk clean
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Close all your Sessions
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Clock out
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Add feedbacks.
