Reception Task PM Shift SYD Harbour YHA

• Who's the receptionist on Duty?

  Select Anna Sprey Gabriella Riquelme- Fuentes Oscar Lynn Stephanie Schneider Gustavo Cairoli Barbosa Charlene Davies Chloe Cottingham Ciara Bernnan Moi Ana Beatriz Silva Beatriz Amaral Angela Baio

  • Anna Sprey
  • Gabriella Riquelme- Fuentes
  • Oscar Lynn
  • Stephanie Schneider
  • Gustavo Cairoli Barbosa
  • Charlene Davies
  • Chloe Cottingham
  • Ciara Bernnan
  • Moi
  • Ana Beatriz Silva
  • Beatriz Amaral
  • Angela Baio

• Shift Duties

  Select

Handover

• Speak with AM Shift Manager and go through their shift log and communication Diary and gather any relevant information

• Read through teams chats since last shift and note antyhing required

• Read Communication Diary since last shift for any relevent information

• Read through previous shift Manager Logs in communication Diary since last shift for any relevant information

Login Into Systems

• Log into - Mews, Goki, Outlook, Teams any other relevent systems and make sure you have logeed out of others profiles

• Make sure the Goki Dashboard is open on a computer and all messages and inboxes are being answered and responded to in a timely manner

• Make sure communication diary is open and is being used throughout shift

Group Arrivals Preparation

• Make sure you are aware of all groups arriving

• Ensure all keys have been Prepared

• make sure group files have all relevant information

• When doing group induction speak to your audience. Make sure Primary schools are given a Primary school induction, high schools a high school induction and Over 18's an over 18 induction.

• Ensure team leader Checklists have been gone over thoroughly with all group leaders

Daily Tasks

• Reply and file away all emails and check the Goki Dashboard periodically throughout shift

• Reply booking.com

• Reply Agoda

• Reply AIRBNB

• Check Fridge

  Select Monday Tuesday Wednesday Thursday Friday Saturday Sunday

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

• Check "Monday" fridge and throw out all unnamed items or off foods

  Yes

  No

• Check "Wednesday" Fridge and throw out food that isn't labelled and anything off

  Yes

  No

• Check "Friday" Fridge and throw out food that isn't labelled and anything off

  Yes

  No

Trust You Replies

• Open Trust You and login with your username - https://analytics.trustyou.com/tyra-5/static/home.html#/auth/hotel/login3

• Filter replies by date, ranging from January 1st 2024 to the current date

• Filter by review score ranging from 80-100

• Reply to all reviews making sure to stay within guidelines from training

9PM Pack down Cafe (only sweets)

• Take all items in ambient display and put them in airtight containers with lids - containers are found in commercial kitchen.

• Take temperature checks for all fridges and input information into the following file - https://yhaaustraliainc.sharepoint.com/:x:/r/sites/SydneyHarbour/Food%20%20Beverage/Food%20%26%20Beverage/Food%20Safety/Fridge%20Temperature%20Log%20-%202023.xlsx?d=wa2e531f499ab471dbe10b97ec40162a4&csf=1&web=1&e=S42CqW

• Clean out Ambient display glass inside and out with glass spray and paper towel

• Wipe down all surfaces in the cafe and clean display fridge rubber seals

9 PM - Coffee machine clean

• Put all milk jugs, coffee handles, filters into the dishwasher and set on

• Wipe down all benches including under the machine and around the coffee grinder getting rid of all coffee

• Turn off coffee grinder

• Take out Coffee tray and rinse out with soapy and completely clean down

• Use the coffee cleaner and chemical to clean out the coffee machine - Speak to Shift Manager if you don't know how to do this

• Record all waste items including food that has come out of the fridge from cafe in the cafe waste sheet - https://yhaaustraliainc.sharepoint.com/:x:/r/sites/SydneyHarbour/Food%20%20Beverage/Food%20%26%20Beverage/Cafe%20Waste%20record%202023.xlsx?d=w20769b5648b846abb5d91d319763e063&csf=1&web=1&e=SWRiwa

• Mop all of Reception and cafe floor

• Wipe down all benches with soap and hot water

• Take out all bins

• clean sanitise every single night

9:30pm - Checkbox to see what is required

• Turn off Music for hallways keeping music on for the rooftop, kitchen and reception

• Check that alarms are activated for the big dig (code 2222)

• Close lane-way and lock front and side doors

• Check all hallways and common areas are neat and tidy, adjust furniture as required

End of Shift

• Leave your desk clean

• Leave the reception with Towels

• Close all your Sessions

• Clock out

• Add feedbacks.