Title Page
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Who is the manager on duty?
- Deon Carstairs
- Tomas Perez
- Moi Sae-Tang
- Thomas Fernandes
- Thomas Mittwollen
- Niquita Katts
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Today's date
Shift Duties
Handover
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Speak with AM Shift Manager and go through their shift log and communication Diary and gather any relevant information
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Read through teams chats since last shift and note antyhing required
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Read Communication Diary since last shift for any relevent information
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Read through previous shift Manager Logs in communication Diary since last shift for any relevant information
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3 PM - Check Accounting Ledger for any guests in house that have outstanding balances and follow up
Login Into Systems
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Log into - Mews, Goki, Outlook, Teams, CCTV and any other relevent systems and make sure you have logeed out of others profiles
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Make sure the Goki Dashboard is open on a computer and all messages and inboxes are being answered and responded to in a timely manner
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Make sure CCTV is open and operating on one computer
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Make sure Emergency phone is fully charged or on charge
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Make sure communication diary is open and is being used throughout shift
Daily Tasks
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Confirm with houskeeping that all rooms have been inspected for the day
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Find out whom is the public area cleaner for the day and go say g'day to them / follow up on any issues regarding cleaning
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Reply and file away all emails and check the Goki Dashboard periodically throughout shift
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Do a key audit and check if all contractor and Big Dig keys have been returned. Follow up with Am shift manager for missing keys
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Periocially send staff to check on communal area and rooftop cleanliness, wipe down surfaces as appropriate
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8PM - Check Accounting Ledger for any guests in house that have outstanding balances and follow up
Property Walk & Action List
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Check all common areas keeping a keen eye out for any rubbish on tables or on the floor and pick it up, take note of any particularly dirty areas that need attention, and any maintenance issues you come across. flush any toilets and make sure all common areas are stocked with what they require, note anything that needs re stocking.
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Check rooftop, make sure the area is clean and presentable, pick up any bits of rubbish, make sure bins are not overflowing
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Walk through all hallways and stairwells making sure the lighting and music is correct and at adequate levels, check cleanliness of stairwells and lift. Make note of anything dirty
Customer notes and action items
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Check the notes for each guest the next day.
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Check if there are requests for bottom bunk or any requirement needing action from Housekeeping or Reception
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Communicate with the guest via email if their request has been approved or if it's not possible
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Leave a note in the communication diary about Guest Request
Group Arrivals Preperation
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Make sure you are aware of all groups arriving
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Ensure all keys have been Prepared
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make sure group files have all relevant infformation
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When doing group induction speak to your audience. Make sure Primary schools are given a Primary school induction, high schools a high school induction and Over 18's an over 18 induction.
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Ensure team leader Checklists have been gone over thoroughly with all group leaders
Trust You Replies
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Open Trust You and login with your username - https://analytics.trustyou.com/tyra-5/static/home.html#/auth/hotel/login
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Filter replies by date, ranging from January 1st 2024 to the current date
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Filter by review score ranging from 20-100
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Reply to all reviews making sure to stay within guidelines from training
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Daily Tasks
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
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Check "Monday" fridge and throw out all unnamed items or off foods
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Check "Wednesday" Fridge and throw out food that isn't labelled and anything off
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Freeze BBQ leftovers from gaming room fridge to staff freezer
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Take Return & Earn bin up to Terrace
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Check "Friday" Fridge and throw out food that isn't labelled and anything off
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Move Return & Earn bin on Terrace back to garbage room
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Clear out the staff fridge in the staff kitchen
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Drain dishwasher and scrub inside walls of dishwasher with soapy hot water making sure to get into corners and remove and build up from the week
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9:30pm - Property Walk - Checkbox to see what is required
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Turn off Music for hallways keeping music on for the rooftop, kitchen and reception
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Check that alarms are activated for the big dig (code1111)
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Close lane-way and lock front and side doors
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Check all hallways and common areas are neat and tidy, adjust furniture as required
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Check kitchen bins and change if required
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10:30pm Cose the door to the laundry
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Make sure all contractor keys and Big Dig keys are accounted for and hanging up. Email the Property Manager if any are missing.
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Handover shift with Night Auditor making sure to pass on any information including any jobs that were not completed throughout the PM and include any additional tasks that need to be completed.
