Red Ryder Location Summary

• Site conducted

• Conducted on

  Date

• Prepared by

Location Dashboard Snapshot

• Work Order Count

• Out of Service Count

• PO Count

• TP PO Count

• Overdue PM Count

• Sub Count

• Po's Over 7 days

• Work Orders over 30 days

• Fleet Count

• Fleet Age

• Number of open Recalls

• Number of Open Events in Emconex

• What are the hours of operation at the facility

• Do the Hours of Operation match posted hours of operation

  Yes

  No

  N/A

Safety

• Is a Zero Injury Culture being displayed?

  Yes

  No

  N/A

• Is the Safety Display Board Operational?

  Yes

  No

  N/A

• Wheel Chocks and Safety Glasses?

  Yes

  No

  N/A

Administration

• Does the location have all Administrative positions filled?

  Yes

  No

  N/A

• PM Scheduling 110 Report

  Good

  Fair

  Poor

  N/A

• Assigned PM Contact at Location

  Yes

  No

  N/A

• Approval Screen Review

  Yes

  No

  N/A

• Oldest Work Order in Approval Screen

  Date

• New units on Lot

Facility

• Customer Impression of facility

  Good

  Fair

  Poor

  N/A

• Facility Overall Condition

  Good

  Fair

  Poor

  N/A

• Facility Equipment Needs

• Facility Upgrades Needed

  Yes

  No

  N/A

Operations

• Is the location Staffed Properly?

  Yes

  No

  N/A

• Does the location need technical training

  Yes

  No

  N/A

• Does the Location have a plan to support after hours support?

  Yes

  No

  N/A

• Does the Location Understand NationaLease Program?

  Yes

  No

  N/A

• Does the Location understand InService Process

  Yes

  No

  N/A

Parts

• Warranty Parts area clean with appropriate items retained?

  Good

  Fair

  Poor

  N/A

• Are the parts being procured through appropriate purchasing channels?

  Good

  Fair

  Poor

  N/A

• Does the Service Manager understand Warranty processes?

  Good

  Fair

  Poor

  N/A

• Is the Parts Room Clean and Orderly?

  Good

  Fair

  Poor

  N/A

• Spot Check Inventory on 5 parts.

  Good

  Fair

  Poor

  N/A

Demonstration

• Parts and TP PO Processing

  Good

  Fair

  Poor

  N/A

• Are Wheel Torquing policies understood and being followed?

  Yes

  No

  N/A

• Service Manager understands how to operate Luma.

  Good

  Fair

  Poor

  N/A

• Service Manager Understands and can Demonstrate hiring and on boarding process

  Good

  Fair

  Poor

  N/A

• Oil Sampling Process Demonstration

  Good

  Fair

  Poor

  N/A

• Corrosion Spray Demonstration

  Good

  Fair

  Poor

  N/A

• Shop Scheduler

  Good

  Fair

  Poor

  N/A

• Review Live PM

  Good

  Fair

  Poor

  N/A

• Rental Ready Line Review

  Good

  Fair

  Poor

  N/A

• Lease Ready Line Review

  Good

  Fair

  Poor

  N/A

• Post Repair Inspection

  Good

  Fair

  Poor

  N/A

Fuel Island

• Does this location have a Fuel Island

  Yes

  No

  N/A

• Is the fuel island clean and orderly?

  Yes

  No

  N/A

• Are the sumps Clean and free of water and Debris?

  Yes

  No

  N/A

• Is the Point of Sale Computer working?

  Yes

  No

  N/A

• Does Fuel Attendant Complete Fuel Island Checks on all units?

  Yes

  No

  N/A

• Are the fuel island paint and bollards in good condition?

  Yes

  No

  N/A

Engagement

• Service Manager Engagement with Shop Team

  Good

  Fair

  Poor

  N/A

• Service Manager Engagement with Sales Team

  Good

  Fair

  Poor

  N/A

• Service Manager Engagement with Customers

  Good

  Fair

  Poor

  N/A

Tires

• Spot Check Steer Tire Count

  Accurate

  Inaccurate

• Vendor in and out form in use

  Yes

  No

  N/A

• Location is using correct products

  Yes

  No

  N/A

• Tire pick up area clean and orderly

  Yes

  No

  N/A

• Tire area is safe and orderly

  Yes

  No

  N/A

Culture

• Does the Location Exhibit Hogan Culture

  Yes

  No

  N/A

• Is the Atmosphere Positive?

  Yes

  No

  N/A

• Customer Atmosphere

  Good

  Fair

  Poor

  N/A

Leadership

• Survey site team members about what their needs are and where they feel they need additional support from their Leaders.