Region 201 Branch Healthcheck

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Finance

• PPCR above target

  Yes

  No

  N/A

• NM vs Target

  Yes

  No

  N/A

• 4G mix above target

  Yes

  No

  N/A

• Upgrade volume above target

  Yes

  No

  N/A

• BB above target

  Yes

  No

  N/A

• Team are commercially minded and know the key deals

  Yes

  No

  N/A

• Team targeted on volume and clear tracking

  Yes

  No

  N/A

• Team know the BIG 4 Focus areas

  Yes

  No

  N/A

• Key actions to improve performance

Customer

• WCSS score above target

  Yes

  No

  N/A

• Mystery shop score above target

  Yes

  No

  N/A

• Detractor recovery 100%

  Yes

  No

  N/A

• Sales floor 100% ready for trade (POS, Fixtures etc)

  Yes

  No

  N/A

• PULSE plan live and team are aware of the actions

  Yes

  No

  N/A

• Key actions to improve

People

• Talent Academy is being used to support the future talent

  Yes

  No

  N/A

• Clear performance management structure (Reviews, Training, Coaching etc)

  Yes

  No

  N/A

• Staff files in place

  Yes

  No

  N/A

• Sickness and lateness being managed through correct process

  Yes

  No

  N/A

• Team can talk confidently about the outputs from the last review

  Yes

  No

  N/A

• Observations and feedback of behaviours live in store

  Yes

  No

  N/A

• Ideal rota in place

  Yes

  No

  N/A

• Key actions to improve

Vision

• Percentage of completed converted journey's

• Observations on all staff (2 per month minimum)

  Yes

  No

  N/A

• All issues effecting tablets escalated

  Yes

  No

  N/A

• Managing low performers

  Yes

  No

  N/A

• Key actions to improve

OE

• Shrinkage below target

  Yes

  No

  N/A

• OE Score above target

  Yes

  No

  N/A

• Shrinkage reduction plan in place

  Yes

  No

  N/A

• Key actions to improve

Summary of visit

• Recognition

• RGM Comments

• Add signature

  Sign