Region 209 OE HEALTH CHECK - duplicate

• Audit Title

Store review

• Store Name / Branch Number

• Date

  Date

• Completed by

• Team present

OE KPI's

• Internal shrink YTD

  Safe

  At Risk

  N/A

• External shrink YTD

  Safe

  At Risk

  N/A

• Cash loss YTD

  Safe

  At Risk

  N/A

• Late banking YTD

  Safe

  At Risk

  N/A

• Date of last ones stop login

  Safe

  At Risk

  N/A

• OE score

  Safe

  At Risk

  N/A

Stock

• MSC completed to status<br>

  Yes

  No

  N/A

• MSC completed correctly<br>

  Yes

  No

  N/A

• MSC cover sheet used

  Yes

  No

  N/A

• Discrepancies resolved within 5 days

  Yes

  No

  N/A

• Stock in MSC order / stockroom tidy

  Yes

  No

  N/A

• Current stockholding correct and reflects details on PIE <br>

  Yes

  No

  N/A

• All audits to be fully completed as per policy <br>

  Yes

  No

  N/A

• 2nd & Faulty correct physical stock must reflect that listed on PIE <br>

  Yes

  No

  N/A

• 2nd & Faulty despatched to policy stock to be consigned at least twice per week <br>

  Yes

  No

  N/A

• Trade Ups processed correctly handset to be present, correct IMEI on PIE <br>

  Yes

  No

  N/A

• All deliveries checked off and cover sheet completed <br>

  Yes

  No

  N/A

• Goods out completed correctly with collection sheets and filed <br>

  Yes

  No

  N/A

• Yes

  No

  N/A

Cash

• Till sign-on procedures in place as per How2

  Yes

  No

  N/A

• Cash in till draws correct with PIE <br>

  Yes

  No

  N/A

• Cash in safe correct with PIE and banking <br>

  Yes

  No

  N/A

• Banking prepared daily and entered into banking book correctly <br>

  Yes

  No

  N/A

• Cash deposited to policy at least 3 times per week <br>

  Yes

  No

  N/A

• WPCR to be completed weekly, reconciled & signed. <br>

  Yes

  No

  N/A

• All receipts present and valid <br>

  Yes

  No

  N/A

• Manual card payments correct/Code 10 followed All slips to be signed and Code 10 procedures understood. <br>

  Yes

  No

  N/A

Contracts

• All contracts must have correct proofs taken. <br>

  Yes

  No

  N/A

• Contracts reconciled & filed to policy must be reconciled at least twice per week <br>

  Yes

  No

  N/A

• Fraud Maximise completed All staff must read, understand & sign Maximise session <br>

  Yes

  No

  N/A

• PP Upgrades processed to policy SIM to be present for all upgrades and entered in PIE <br>

  Yes

  No

  N/A

Security

• All door locks in operation Maglock/Digilock to be in use at all times. Keys for locks. <br>

  Yes

  No

  N/A

• Secure cabinets locked when not in use <br>

  Yes

  No

  N/A

• Individual alarm codes in use, updated regularly <br>

  Yes

  No

  N/A

• Individual safe codes in use all users to have unique safe codes. <br>

  Yes

  No

  N/A

• Safe looked at all times. <br>

  Yes

  No

  N/A

• Keyholder information upto date and correct <br>

  Yes

  No

  N/A

• Visitor book in use and fully completed by all visitors <br>

  Yes

  No

  N/A

• Staff / visitor searches carried out and recorded <br>

  Yes

  No

  N/A

• Demo stock secured correctly on the shop floor

  Yes

  No

  N/A

• Staff on the salesfloor monitoring demo stock <br>

  Yes

  No

  N/A

• CCTV in working order <br>

  Yes

  No

  N/A

• Mobile PA's being worn (Remote CCTV stores), with full understanding of use. <br>

  Yes

  No

  N/A

OE Tasks

• R&R used daily to support high retail standards and business compliance?

  Yes

  No

  N/A

• Active LP health check action plan

  Yes

  No

  N/A

• Active health and safety check action plan?

  Yes

  No

  N/A

• Live demo kit working and playing content?

  Yes

  No

  N/A

Next Steps / Actions

• Agreed Next Steps / Actions

• Additional media

  Media

• Branch Manager / Deputy

  Sign