Regional Facilities Manager Top 18 Store Maintenance Visit Master

• Document No.

• Audit Title

• Client / Site

• Add media

  Media

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• RFM

  Sign

• Name of Senior Store Representative

  Sign

FM Store Analysis

• Information to be sourced via FSI from AC - Store Report. Period to be run from 1st April until the Saturday prior to Audit.

• How many Reactive Tasks have been placed YTD?

• What is the Total Committed value of the Reactive Tasks YTD?

• How many Avoidable Reactive Tasks have been placed YTD?

• What is the Total Avoidable Cost YTD?

• How many Quoted Work orders have have been approved YTD?

• What is the Total Committed value of the Quoted Work Orders YTD?

• Information to be Sourced from FSi - Quotes Module

• How many Quoted Work orders not yet approved including on hold' YTD?

• What is the Total value of the Quoted Work Order on 'Hold' YTD?

• Information to be sourced from Compliance Audit report

• How many Statutory PPM's have been Certificated YTD?

• How many Statutory PPM's have been Completed awaiting Certification YTD?

• How many Statutory PPM's are Overdue YTD?

Customer Entrances - External and Internal

• What is the condition of the store entrance from the outside, list all poor areas<br><br>To include entrance flooring and note any slip hazards<br><br>Decor and Signage

  Good

  Poor

• What is the condition of shop front decoration, include pavement, frames, glazing and signage

  Good

  Poor

Flooring

• What is the condition of barrier matting ( take photograph )

  Good

  Poor

• What is condition of secondary matting ( take photograph )

  Good

  Poor

• What is the condition of food hall flooring<br>

  Good

  Poor

• What is the condition of GM flooring

  Good

  Poor

• What is the condition of ware house flooring

  Good

  Poor

• What is the condition of office flooring

  Good

  Poor

Sales floor Environment - Food Hall

• What is condition of food hall decor including doors, columns and walls

  Good

  Poor

• Is food hall lighting in good condition and meeting SLA

  Good

  Adequate

  Poor

• What is the condition of the sales floor ceilings? NO LEAKS NO BUCKETS ACCEPTABLE

  Good

  Poor

• Is food hall temperature acceptable, verify with store and note customer feedback

  Good

  Poor

• Are all Sales Floor facing auto doors operational and without fault<br>

  Yes

  No

  N/A

• What is the condition of Sales Floor facing manual doors

  Good

  Poor

Refrigeration

• Are cases in food hall in good condition, note any damage, leaks, ice build up etc

  Good

  Adequate

  Poor

• Are evaporator and condenser coils clear of debris and not corroded

  Yes

  No

  N/A

• Are all condenser fans operational

  Yes

  No

  N/A

• Is the area free of any oil build up underneath compressors

  Yes

  No

  N/A

• Is pipe work in good condition and any lagging also in good order, with correct labelling including F Gas info.

  Yes

  No

  N/A

• Is there any evidence of staining around pipe joints

  Yes

  No

• Are ventilation fans operational in pack/plant housings

  Yes

  No

  N/A

• In either cold room or back stage freezers is there any ice build up on evaporators or structure

  Yes

  No

• Are any door seals leaking

  Yes

  No

• Is there evidence of water leaking onto cold/freezer room floors that is a risk to operators

  Yes

  No

• Are all condensate trays and or pumps free of debris and running clear

  Yes

  No

  N/A

Hospitality

Hospitality - HFOTM

• If not applicable score as positive

• What is the general appearance of the Hospitality area <br>from customer perspective

  Good

  Poor

• What is the condition of servery counter

  Good

  Poor

• What is the condition of flooring both customer facing and back stage

  Good

  Adequate

  Poor

• What is the condition of decor

  Good

  Poor

• Is lighting in good condition and meeting SLA

  Good

  Adequate

  Poor

• Is the equipment all working and in good condition?<br><br>

  Yes

  No

  N/A

• Is there any equipment that needs to be replaced or capacity increased due to demand

  Yes

  No

• List any equipment that needs to be replaced

Add equipment

• Is the temperature in the area comfortable and all a/c systems and extract systems operational

  Yes

  No

  N/A

• Take photograph of poor facilities

  Media

Hospitality - Bakery

• What is the general appearance of the Hospitality area <br>from customer perspective

  Good

  Poor

• What is the condition of servery counter

  Good

  Poor

• What is the condition of flooring both customer facing and back stage

  Good

  Adequate

  Poor

• What is the condition of decor

  Good

  Poor

• Is lighting in good condition and meeting SLA

  Good

  Adequate

  Poor

• Is the equipment all working and in good condition?<br><br>

  Yes

  No

  N/A

• Is there any equipment that needs to be replaced or capacity increased due to demand

  Yes

  No

• List any equipment that needs to be replaced

Add equipment

• Is the temperature in the area comfortable and all a/c systems and extract systems operational

  Yes

  No

  N/A

• Take photograph of poor facilities

  Media

Hospitality - Deli Serve over

• If not applicable score as positive

• What is the general appearance of the Hospitality area <br>from customer perspective

  Good

  Poor

• What is the condition of servery counter

  Good

  Poor

• What is the condition of flooring both customer facing and back stage

  Good

  Adequate

  Poor

• What is the condition of decor

  Good

  Poor

• Is lighting in good condition and meeting SLA

  Good

  Adequate

  Poor

• Is the equipment all working and in good condition?<br><br>

  Yes

  No

  N/A

• Is there any equipment that needs to be replaced or capacity increased due to demand

  Yes

  No

• List any equipment that needs to be replaced

Add equipment

• Is the temperature in the area comfortable and all a/c systems and extract systems operational

  Yes

  No

  N/A

• Take photograph of poor facilities

  Media

Hospitality - Deli Bar

• If not applicable score as positive

• What is the general appearance of the Hospitality area <br>from customer perspective

  Good

  Poor

• What is the condition of servery counter

  Good

  Poor

• What is the condition of flooring both customer facing and back stage

  Good

  Adequate

  Poor

• What is the condition of decor

  Good

  Poor

• Is lighting in good condition and meeting SLA

  Good

  Adequate

  Poor

• Is the equipment all working and in good condition?<br><br>

  Yes

  No

  N/A

• Is there any equipment that needs to be replaced or capacity increased due to demand

  Yes

  No

• List any equipment that needs to be replaced

Add equipment

• Is the temperature in the area comfortable and all a/c systems and extract systems operational

  Yes

  No

  N/A

• Take photograph of poor facilities

  Media

Hospitality - Restaurant

• If not applicable score as positive

• What is the general appearance of the Hospitality area <br>from customer perspective

  Good

  Poor

• What is the condition of servery counter

  Good

  Poor

• What is the condition of flooring both customer facing and back stage

  Good

  Adequate

  Poor

• What is the condition of decor

  Good

  Poor

• Is lighting in good condition and meeting SLA

  Good

  Adequate

  Poor

• Is the equipment all working and in good condition?<br><br>

  Yes

  No

  N/A

• Is there any equipment that needs to be replaced or capacity increased due to demand

  Yes

  No

• List any equipment that needs to be replaced

Add equipment

• Is the temperature in the area comfortable and all a/c systems and extract systems operational

  Yes

  No

  N/A

• Take photograph of poor facilities

  Media

Customer Cafe

• Detail the Location

• What is the general appearance of the cafe from customer perspective

  Good

  Poor

• What is the condition of servery counter

  Good

  Poor

• What is the condition of flooring both customer facing and back stage

  Good

  Adequate

  Poor

• What is the condition of decor

  Good

  Poor

• Is wall protection sufficient?

  Yes

  No

  N/A

• Is cafe lighting in good condition and meeting SLA

  Good

  Adequate

  Poor

• Is the catering equipment all working and in good condition?<br><br>

  Yes

  No

  N/A

• Is there any equipment that needs to be replaced or capacity increased due to demand

  Yes

  No

• List any equipment that needs to be replaced

Add equipment

• Is the temperature in the cafe comfortable and all a/c systems operational

  Yes

  No

  N/A

• Take photograph of poor facilities

  Media

Customer Cafe

• If not applicable score as positive

• Detail the Location

• What is the general appearance of the cafe from customer perspective

  Good

  Poor

• What is the condition of servery counter

  Good

  Poor

• What is the condition of flooring both customer facing and back stage

  Good

  Adequate

  Poor

• What is the condition of decor

  Good

  Poor

• Is wall protection sufficient?

  Yes

  No

  N/A

• Is cafe lighting in good condition and meeting SLA

  Good

  Adequate

  Poor

• Is the catering equipment all working and in good condition?<br><br>

  Yes

  No

  N/A

• Is there any equipment that needs to be replaced or capacity increased due to demand

  Yes

  No

• List any equipment that needs to be replaced

Add equipment

• Is the temperature in the cafe comfortable and all a/c systems operational

  Yes

  No

  N/A

• Take photograph of poor facilities

  Media

Customer Toilets inc Disable and Baby Changing

• Detail whether Gents/Women's/Disabled/Baby Change and the location

• What is the general appearance of the toilets from customer perspective

  Good

  Adequate

  Poor

• Is the ventilation or extract functioning and keeping stale smells under control

  Yes

  No

  N/A

• What is the condition of decor including flooring

  Good

  Poor

• Is wall protection sufficient?

  Yes

  No

  N/A

• Is all the sanitary equipment working and in good condition

  Yes

  No

  N/A

• Has the store had any repeated jobs e.g. Blockages

  Yes

  No

• Take photograph of poor facilities

  Media

Sales floor Environment - GM

• What is condition of GM sales areas decor including doors, columns and walls

  Good

  Poor

• Is the GM sales floor/s lighting in good condition and meeting SLA

  Good

  Adequate

  Poor

• What is the condition of the sales floor ceilings? NO LEAKS NO BUCKETS ACCEPTABLE

  Good

  Poor

• Are all Sales Floor facing auto doors operational and without fault<br>

  Yes

  No

  N/A

• What is the condition of Sales Floor facing manual doors

  Good

  Poor

Fitting rooms

Customer Fitting Rooms - Women's

• What is the general appearance of the fitting rooms from customer perspective

  Good

  Poor

• What is the condition of the flooring

  Good

  Adequate

  Poor

• Are all cubical a operational and ironmongery working

  Yes

  No

  N/A

• What is the condition of the decor

  Good

  Poor

• Is wall protection sufficient?

  Yes

  No

  N/A

• Is general and cubical lighting in good condition and meeting SLA

  Good

  Adequate

  Poor

• Take photograph of poor facilities

  Media

Customer Fitting Rooms - Men's

• What is the general appearance of the fitting rooms from customer perspective

  Good

  Poor

• What is the condition of the flooring

  Good

  Adequate

  Poor

• Are all cubical a operational and ironmongery working

  Yes

  No

  N/A

• What is the condition of the decor

  Good

  Poor

• Is wall protection sufficient?

  Yes

  No

  N/A

• Is general and cubical lighting in good condition and meeting SLA

  Good

  Adequate

  Poor

• Take photograph of poor facilities

  Media

Customer Fitting Rooms - Lingerie

• What is the general appearance of the fitting rooms from customer perspective

  Good

  Poor

• What is the condition of the flooring

  Good

  Adequate

  Poor

• Are all cubical a operational and ironmongery working

  Yes

  No

  N/A

• What is the condition of the decor

  Good

  Poor

• Is wall protection sufficient?

  Yes

  No

  N/A

• Is general and cubical lighting in good condition and meeting SLA

  Good

  Adequate

  Poor

• Take photograph of poor facilities

  Media

Mechanical Handling

• Are all customer lifts operational

  Yes

  No

  N/A

• Are all goods lifts operational

  Yes

  No

  N/A

• Are all lift emergency call systems working correctly

  Yes

  No

  N/A

• Are all escalators running and without faults

  Yes

  No

  N/A

• Are all scissor lifts operational

  Yes

  No

  N/A

• Are all Dock Levellers operational

  Yes

  No

  N/A

• Are all Winnie bridges operational

  Yes

  No

  N/A

• Are all Balers operational

  Yes

  No

  N/A

• Take photograph of poor facilities

  Media

Doors and Shutters

• Are all non Sales Floor facing auto doors operational and without fault<br>

  Yes

  No

  N/A

• What is the condition of the auto door

  Good

  Poor

• What is the condition of all non Sales Floor facing manual doors

  Good

  Poor

• Are all emergency exit doors operational and in good condition

  Yes

  No

  N/A

• Are loading bay doors operational and in good condition

  Yes

  No

  N/A

• Are all roller shutter doors operational and in good condition

  Yes

  No

  N/A

• Take photograph of poor facilities

  Media

Atriums and High Level Lighting

• Has more than 25% lighting failed?

  Yes

  No

Fire Alarm, Emergency Lighting and Sprinklers

• Is the fire alarm panel clear of faults

  Yes

  No

  N/A

• If faults exist list the ms number

• Is the sprinkler panel in a steady state and clear of faults

  Yes

  No

  N/A

• If faults exist list the ms number

• Are all emergency lights functioning?

  Yes

  No

  N/A

• If faults exist list the ms number

• Are all emergency exits operational?

  Yes

  No

  N/A

• If faults exist list the ms number

• Is store carrying out sprinkler tests

  Yes

  No

  N/A

• Is the back up diesel pump being tested

  Yes

  No

  N/A

• If applicable are dedicated smoke extract systems being tested

  Yes

  No

  N/A

HVAC

• Is HVAC data manager working ok

  Yes

  No

  N/A

• Are all boilers operational

  Yes

  No

  N/A

• Are all chillers operational and coils clean

  Yes

  No

  N/A

• Are all gas fired appliances working correctly and in sound condition

  Yes

  No

  N/A

• If applicable verify cold aisle heaters are working

  Yes

  No

  N/A

• Are all AHU's working

  Yes

  No

  N/A

• Has a random check on one AHU been completed

  Yes

  No

  N/A

• Are all drip trays free from debris and drainage running

  Yes

  No

  N/A

• Are all compressors functioning and free of faults

  Yes

  No

  N/A

• Are external panels and doors including handles in good condition and in working order

  Yes

  No

  N/A

• Are all gas burners running

  Yes

  No

  N/A

• Are all motors running and belts in good condition

  Yes

  No

  N/A

• Are filters installed correctly and in good condition

  Yes

  No

  N/A

• Are all damper actuators in position and operating

  Yes

  No

  N/A

• Are coils clean and free from debris

  Yes

  No

  N/A

Cafe Refresh

• What is the general appearance of the area <br>from staff perspective

  Good

  Poor

• What is the condition of servery counter

  Good

  Poor

• What is the condition of flooring in both catering/preparation and lounge areas

  Good

  Adequate

  Poor

• What is the condition of decor

  Good

  Poor

• Is the equipment all working and in good condition<br><br>

  Yes

  No

  N/A

• Is there any equipment that needs to be replaced.

  Yes

  No

• List any equipment that needs to be replaced

Add equipment

• Is the temperature in the area comfortable and all a/c systems and extract systems operational

  Yes

  No

  N/A

Staff Toilets

• Detail whether Gents/Women's/Disabled and the location

• Is the ventilation or extract functioning and keeping stale smells under control

  Yes

  No

  N/A

• Is all the sanitary equipment working and in good condition

  Yes

  No

  N/A

• What is the condition of decor including flooring

  Good

  Poor

• Has the store had any repeated jobs e.g. Blockages

  Yes

  No

• Is there any F&P requirements

  Yes

  No

• List F&P items

Item

• Take photograph of poor facilities and describe location

  Media

Back stage

• What is the condition of the Staff Entrance both external and internal<br><br><br>Include:<br>- Lighting<br>- Flooring<br>- Decor<br>

  Good

  Poor

• What is the condition of the Corridors and Staircases<br><br>Include:<br>- Lighting<br>- Flooring<br>- Stair nosing <br>- Decor<br>

  Good

  Poor

• What is the condition of Offices and Training rooms<br><br>Include:<br>- Lighting<br>- Heating<br>- A/C<br>- Decor<br>- Flooring

  Good

  Adequate

  Poor

• What is the condition of Locker Rooms<br><br>Include:<br>- Lighting<br>- Ventilation<br>- Decor<br>- Flooring<br>- Staff Fridges

  Good

  Adequate

  Poor

• What is the condition of CCTV<br><br>Include:<br>- Lighting<br>- Ventilation <br>- A/C<br>- Flooring

  Good

  Adequate

  Poor

• Is the equipment all working and in good condition<br><br>

  Yes

  No

  N/A

• List any equipment that needs to be replaced

Add equipment

• What is the condition of Goods Reception<br><br>Include:<br>- Lighting<br>- Heating<br>- Flooring

  Good

  Poor

• What is the condition of Stockrooms<br><br>Include:<br>- Lighting<br>- Heating<br>- Flooring

  Good

  Adequate

  Poor

• What is the condition of back stage lighting

  Good

  Poor

External

• What is the condition of loading bay floor including painted guide lines

  Good

  Poor

• Is all drainage free from debris and free running

  Good

  Poor

• Are all footpaths, fire exits and general walkways in good condition

  Good

  Poor

• What is the condition of the roof areas, gullies, edge protection, walkways, access ladders and door ways.

  Good

  Adequate

  Poor

Generator

• Are there any faults would prevent generator running

  Yes

  No

• Is there any evidence of fuel or water leaks

  Yes

  No

F&P

• List any further item not included in the above for inclusion onto either immediate or future F&P

Item

SME Functions in conjunction with Book B

• Verify monthly water checks completed and results logged

  Yes

  No

  N/A

• Verify that weekly low use age outlets have been flushed and recorded

  Yes

  No

  N/A

• Has quarterly a/c servicing been carried out

  Yes

  No

  N/A

• Have bakery hygiene checks been completed

  Yes

  No

  N/A

• Verify all ladders have been checked and labels are current

  Yes

  No

  N/A

Store Engagement

• How proactive is store SME

  Good

  Adequate

  Poor

• How is SME for first time fix

  Good

  Adequate

  Poor

• How are store lighting teams performing

  Good

  Adequate

  Poor

• Is the store logging and chasing jobs via Reach and RDM

  Yes

  No

  N/A

• Are all engineers logging in and advising store of works they are here to do

  Yes

  No

  N/A

• Are all engineers opening and closing jobs

  Yes

  No

  N/A

• How do store find the RDM function

  Good

  Adequate

  Poor

• Are there any contractors who give poor customer service and cause repeat jobs?

  Yes

  No

• Overall how would you rate the FM service delivery

  Good

  Adequate

  Poor