Information

  • Regional manager store tour

  • Prepared by

  • Conducted with

  • Conducted on

Customer first - outstanding customer experience

  • What were the latest mystery shopping results?

  • Have all red flags in the customer satisfaction program been addressed?

  • Has there been improvement with the current action plan?

  • Have all outstanding customer issues been rectified?

  • Is the customer liaison the right profile?

  • Are they fulfilling the role to the company's expectation?

  • Are there any planned centre activities to increase foot traffic?

  • Add media

Selling floor

Front of the store

  • Are all safety expectations being met?

  • Is the department compliant with the expected level of house keeping?

  • Is all merchandise presented to the company standard/expectation?

  • Is the correct POP message in place?

  • Is the current promotional set up in line with expectation?

  • Have all sales driving opportunities been discussed?

  • Has the pocket planner been checked?

  • Add media

Registers

  • Are all safety expectations being met?

  • Is the department compliant with the expected level of house keeping?

  • Is all merchandise presented to the company standard/expectation?

  • Is the correct POP message in place?

  • Is the current promotional set up in line with expectation?

  • Have all sales driving opportunities been discussed?

  • Add media

Ladieswear

  • Are all safety expectations being met?

  • Is the department compliant with the expected level of house keeping?

  • Is the correct POP message in place?

  • Is all merchandise presented to the company standard/expectation?

  • Is the current promotional set up in line with expectation?

  • Have all sales driving opportunities been discussed?

  • Add media

Ladies intimates

  • Are all safety expectations being met?

  • Is the department compliant with the expected level of house keeping?

  • Is the correct POP message in place?

  • Is all merchandise presented to the company standard/expectation?

  • Is the current promotional set up in line with expectation?

  • Have all sales driving opportunities been discussed?

  • Add media

Menswear

  • Are all safety expectations being met

  • Is the department complaint with the correct level of house keeping?

  • Is all the correct pop in place?

  • Is merchandise presented to the correct level of expectation?

  • Are all the current promotions set up with in the department?

  • Have all sales driving opportunities been discussed?

  • Add media

Childrenswear

  • Are all safety expectations being met?

  • Is the department compliant with the expected level of house keeping?

  • Is the correct POP message in place?

  • Is all merchandise presented to the company standard/expectation?

  • Is the current promotional set up in line with expectation?

  • Have all sales driving opportunities been discussed?

  • Add media

Beauty/cosmetics

  • Are all safety expectations being met?

  • Is the department compliant with the expected level of house keeping?

  • Is the correct POP message in place?

  • Is all merchandise presented to the company standard/expectation?

  • Is the current promotional set up in line with expectation?

  • Have all sales driving opportunities been discussed?

  • Add media

Homewares

  • Are all safety expectations being met?

  • Is the department compliant with the expected level of house keeping?

  • Is the correct POP message in place?

  • Is all merchandise presented to the company standard/expectation?

  • Is the current promotional set up in line with expectation?

  • Have all sales driving opportunities been discussed?

  • Add media

Toys/sporting

  • Are all safety expectations being met?

  • Is the department compliant with the expected level of house keeping?

  • Is the correct POP message in place?

  • Is all merchandise presented to the company standard/expectation?

  • Is the current promotional set up in line with expectation?

  • Have all sales driving opportunities been discussed?

  • Add media

Promotional

  • Are all safety expectations being met?

  • Is the department compliant with the expected level of house keeping?

  • Is the correct POP message in place?

  • Is all merchandise presented to the company standard/expectation?

  • Is the current promotional set up in line with expectation?

  • Have all sales driving opportunities been discussed?

  • Add media

Sound

  • Are all safety expectations being met?

  • Is the department compliant with the expected level of house keeping?

  • Is the correct POP message in place?

  • Is all merchandise presented to the company standard/expectation?

  • Is the current promotional set up in line with expectation?

  • Have all sales driving opportunities been discussed?

  • Add media

Nursery

  • Are all safety expectations being met?

  • Is the department compliant with the expected level of house keeping?

  • Is the correct POP message in place?

  • Is all merchandise presented to the company standard/expectation?

  • Is the current promotional set up in line with expectation?

  • Have all sales driving opportunities been discussed?

  • Add media

Footwear

  • Are all safety expectations being met?

  • Is the department compliant with the expected level of house keeping?

  • Is the correct POP message in place?

  • Is all merchandise presented to the company standard/expectation?

  • Is the current promotional set up in line with expectation?

  • Have all sales driving opportunities been discussed?

  • Add media

Accessories

  • Are all safety expectations being met?

  • Is the department compliant with the expected level of house keeping?

  • Is the correct POP message in place?

  • Is all merchandise presented to the company standard/expectation?

  • Is the current promotional set up in line with expectation?

  • Have all sales driving opportunities been discussed?

  • Add media

Safety - Uncompromising on safety

  • Is the site operational plan on track for completion?

  • Have outstanding issues been rectified?

  • Have all open claims been discussed?

  • Have all outstanding incidents been discussed?

  • Has all recent safety audit activity been discussed?

  • Has all contractor activity that may cause a safety risk been discussed?

  • Have all safety culture initiatives been discussed?

  • Add media

Human resources - Team with personality and pride

  • Have all team members who require reward and celebration been discussed?

  • Have all annual leave been discussed?

  • Have all succession opportunities been identified?

  • Have all outstanding human resource issues been addressed?

  • Have all outstanding training requirements been met/discussed?

  • Has the people insight report been communicated?

  • Is the district compliance on track for completion?

  • Have all potential wages issues been discussed?

  • Updated the replan to reflect?

  • Add media

Loss prevention

  • Is the site operational plan on track for completion?

  • Have outstanding issues been rectified?

  • Have all APEX issues been communicated?

  • Are waste huddles being held at the appropriate time?

  • Have all outstanding abnormalities been communicated?

  • Have all internal shrinkage issues been communicated?

  • Add media

Dock/logistics

  • Is the back dock safe in line with the company expectation?

  • Have all logistics issues been discussed?

  • Has the status of the offsite been discussed?

  • Are the reserves safe in line with the company expectation?

  • Has the current status of PDT reverse requisitions been discussed?

  • Are the house keeping standards in line with the company expectations?

  • Is the back dock security complaint in line with the company expectation?

  • Are all back offices clean and tidy in line with the company expectations?

  • Are all communication boards up to date with relevant information?

  • Add media

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.