Regional Manager Store Tour V1.1

• Regional manager store tour

• Prepared by

• Conducted with

• Conducted on

  Date

Customer first - outstanding customer experience

• What were the latest mystery shopping results?

  Above 85%

  75% - 85%

  Below 75%

• Have all red flags in the customer satisfaction program been addressed?

  Yes

  No

  N/A

• Has there been improvement with the current action plan?

  Yes

  No

  N/A

• Have all outstanding customer issues been rectified?

  Yes

  No

  N/A

• Is the customer liaison the right profile?

  Yes

  No

  N/A

• Are they fulfilling the role to the company's expectation?

  Yes

  No

  N/A

• Are there any planned centre activities to increase foot traffic?

  Yes

  No

  N/A

• Add media

  Media

Selling floor

Front of the store

• Are all safety expectations being met?

  Safe

  At Risk

  N/A

• Is the department compliant with the expected level of house keeping?

  Yes

  No

  N/A

• Is all merchandise presented to the company standard/expectation?

  Yes

  No

  N/A

• Is the correct POP message in place?

  Yes

  No

  N/A

• Is the current promotional set up in line with expectation?

  Yes

  No

  N/A

• Have all sales driving opportunities been discussed?

  Yes

  No

  N/A

• Has the pocket planner been checked?

  Yes

  No

  N/A

• Add media

  Media

Registers

• Are all safety expectations being met?

  Safe

  At Risk

  N/A

• Is the department compliant with the expected level of house keeping?

  Yes

  No

  N/A

• Is all merchandise presented to the company standard/expectation?

  Yes

  No

  N/A

• Is the correct POP message in place?

  Yes

  No

  N/A

• Is the current promotional set up in line with expectation?

  Yes

  No

  N/A

• Have all sales driving opportunities been discussed?

  Yes

  No

  N/A

• Add media

  Media

Ladieswear

• Are all safety expectations being met?

  Safe

  At Risk

  N/A

• Is the department compliant with the expected level of house keeping?

  Yes

  No

  N/A

• Is the correct POP message in place?

  Yes

  No

  N/A

• Is all merchandise presented to the company standard/expectation?

  Yes

  No

  N/A

• Is the current promotional set up in line with expectation?

  Yes

  No

  N/A

• Have all sales driving opportunities been discussed?

  Yes

  No

  N/A

• Add media

  Media

Ladies intimates

• Are all safety expectations being met?

  Safe

  At Risk

  N/A

• Is the department compliant with the expected level of house keeping?

  Yes

  No

  N/A

• Is the correct POP message in place?

  Yes

  No

  N/A

• Is all merchandise presented to the company standard/expectation?

  Yes

  No

  N/A

• Is the current promotional set up in line with expectation?

  Yes

  No

  N/A

• Have all sales driving opportunities been discussed?

  Yes

  No

  N/A

• Add media

  Media

Menswear

• Are all safety expectations being met

  Yes

  No

  N/A

• Is the department complaint with the correct level of house keeping?

  Yes

  No

  N/A

• Is all the correct pop in place?

  Yes

  No

  N/A

• Is merchandise presented to the correct level of expectation?

  Yes

  No

  N/A

• Are all the current promotions set up with in the department?

  Yes

  No

  N/A

• Have all sales driving opportunities been discussed?

  Yes

  No

  N/A

• Add media

  Media

Childrenswear

• Are all safety expectations being met?

  Safe

  At Risk

  N/A

• Is the department compliant with the expected level of house keeping?

  Yes

  No

  N/A

• Is the correct POP message in place?

  Yes

  No

  N/A

• Is all merchandise presented to the company standard/expectation?

  Yes

  No

  N/A

• Is the current promotional set up in line with expectation?

  Yes

  No

  N/A

• Have all sales driving opportunities been discussed?

  Yes

  No

  N/A

• Add media

  Media

Beauty/cosmetics

• Are all safety expectations being met?

  Safe

  At Risk

  N/A

• Is the department compliant with the expected level of house keeping?

  Yes

  No

  N/A

• Is the correct POP message in place?

  Yes

  No

  N/A

• Is all merchandise presented to the company standard/expectation?

  Yes

  No

  N/A

• Is the current promotional set up in line with expectation?

  Yes

  No

  N/A

• Have all sales driving opportunities been discussed?

  Yes

  No

  N/A

• Add media

  Media

Homewares

• Are all safety expectations being met?

  Safe

  At Risk

  N/A

• Is the department compliant with the expected level of house keeping?

  Yes

  No

  N/A

• Is the correct POP message in place?

  Yes

  No

  N/A

• Is all merchandise presented to the company standard/expectation?

  Yes

  No

  N/A

• Is the current promotional set up in line with expectation?

  Yes

  No

  N/A

• Have all sales driving opportunities been discussed?

  Yes

  No

  N/A

• Add media

  Media

Toys/sporting

• Are all safety expectations being met?

  Safe

  At Risk

  N/A

• Is the department compliant with the expected level of house keeping?

  Yes

  No

  N/A

• Is the correct POP message in place?

  Yes

  No

  N/A

• Is all merchandise presented to the company standard/expectation?

  Yes

  No

  N/A

• Is the current promotional set up in line with expectation?

  Yes

  No

  N/A

• Have all sales driving opportunities been discussed?

  Yes

  No

  N/A

• Add media

  Media

Promotional

• Are all safety expectations being met?

  Safe

  At Risk

  N/A

• Is the department compliant with the expected level of house keeping?

  Yes

  No

  N/A

• Is the correct POP message in place?

  Yes

  No

  N/A

• Is all merchandise presented to the company standard/expectation?

  Yes

  No

  N/A

• Is the current promotional set up in line with expectation?

  Yes

  No

  N/A

• Have all sales driving opportunities been discussed?

  Yes

  No

  N/A

• Add media

  Media

Sound

• Are all safety expectations being met?

  Safe

  At Risk

  N/A

• Is the department compliant with the expected level of house keeping?

  Yes

  No

  N/A

• Is the correct POP message in place?

  Yes

  No

  N/A

• Is all merchandise presented to the company standard/expectation?

  Yes

  No

  N/A

• Is the current promotional set up in line with expectation?

  Yes

  No

  N/A

• Have all sales driving opportunities been discussed?

  Yes

  No

  N/A

• Add media

  Media

Nursery

• Are all safety expectations being met?

  Safe

  At Risk

  N/A

• Is the department compliant with the expected level of house keeping?

  Yes

  No

  N/A

• Is the correct POP message in place?

  Yes

  No

  N/A

• Is all merchandise presented to the company standard/expectation?

  Yes

  No

  N/A

• Is the current promotional set up in line with expectation?

  Yes

  No

  N/A

• Have all sales driving opportunities been discussed?

  Yes

  No

  N/A

• Add media

  Media

Footwear

• Are all safety expectations being met?

  Safe

  At Risk

  N/A

• Is the department compliant with the expected level of house keeping?

  Yes

  No

  N/A

• Is the correct POP message in place?

  Yes

  No

  N/A

• Is all merchandise presented to the company standard/expectation?

  Yes

  No

  N/A

• Is the current promotional set up in line with expectation?

  Yes

  No

  N/A

• Have all sales driving opportunities been discussed?

  Yes

  No

  N/A

• Add media

  Media

Accessories

• Are all safety expectations being met?

  Safe

  At Risk

  N/A

• Is the department compliant with the expected level of house keeping?

  Yes

  No

  N/A

• Is the correct POP message in place?

  Yes

  No

  N/A

• Is all merchandise presented to the company standard/expectation?

  Yes

  No

  N/A

• Is the current promotional set up in line with expectation?

  Yes

  No

  N/A

• Have all sales driving opportunities been discussed?

  Yes

  No

  N/A

• Add media

  Media

Safety - Uncompromising on safety

• Is the site operational plan on track for completion?

  Safe

  At Risk

  N/A

• Have outstanding issues been rectified?

  Safe

  At Risk

  N/A

• Have all open claims been discussed?

  Yes

  No

  N/A

• Have all outstanding incidents been discussed?

  Yes

  No

  N/A

• Has all recent safety audit activity been discussed?

  Yes

  No

  N/A

• Has all contractor activity that may cause a safety risk been discussed?

  Safe

  At Risk

  N/A

• Have all safety culture initiatives been discussed?

  Yes

  No

  N/A

• Add media

  Media

Human resources - Team with personality and pride

• Have all team members who require reward and celebration been discussed?

  Yes

  No

  N/A

• Have all annual leave been discussed?

  Yes

  No

  N/A

• Have all succession opportunities been identified?

  Yes

  No

  N/A

• Have all outstanding human resource issues been addressed?

  Yes

  No

  N/A

• Have all outstanding training requirements been met/discussed?

  Yes

  No

  N/A

• Has the people insight report been communicated?

  Yes

  No

  N/A

• Is the district compliance on track for completion?

  Yes

  No

  N/A

• Have all potential wages issues been discussed?

  Yes

  No

  N/A

• Updated the replan to reflect?

  Yes

  No

  N/A

• Add media

  Media

Loss prevention

• Is the site operational plan on track for completion?

  Yes

  No

  N/A

• Have outstanding issues been rectified?

  Yes

  No

  N/A

• Have all APEX issues been communicated?

  Yes

  No

  N/A

• Are waste huddles being held at the appropriate time?

  Yes

  No

  N/A

• Have all outstanding abnormalities been communicated?

  Yes

  No

  N/A

• Have all internal shrinkage issues been communicated?

  Yes

  No

  N/A

• Add media

  Media

Dock/logistics

• Is the back dock safe in line with the company expectation?

  Safe

  At Risk

  N/A

• Have all logistics issues been discussed?

  Yes

  No

  N/A

• Has the status of the offsite been discussed?

  Yes

  No

  N/A

• Are the reserves safe in line with the company expectation?

  Yes

  No

  N/A

• Has the current status of PDT reverse requisitions been discussed?

  Yes

  No

  N/A

• Are the house keeping standards in line with the company expectations?

  Yes

  No

  N/A

• Is the back dock security complaint in line with the company expectation?

  Yes

  No

  N/A

• Are all back offices clean and tidy in line with the company expectations?

  Yes

  No

  N/A

• Are all communication boards up to date with relevant information?

  Yes

  No

  N/A

• Add media

  Media